Performance Measurements (Ninja Notes) Flashcards

1
Q

Balanced Scorecard:

Whet are the FOUR perspectives ?

A
  • Financial
  • Customer
  • Internal Business Processes
  • Learning and Growth
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2
Q

Balanced Scorecard:

What are the 3 main elements of FINANCIAL ?

A
  • ROI
  • Revenue Growth
  • Profitability
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3
Q

Balanced Scorecard:

what are the 2 elements of CUSTOMER ?

A
  • Increase Customers

- Increase Satisfaction

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4
Q

Balanced Scorecard:

3 elements of INTERNAL BIZ PROCESSES ?

A
  • Efficient and Effective Operations
  • Improve Quality
  • Reduce Defects
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5
Q

Balanced Scorecard:

2 elements of Leary and Growth ?

A
  • Training

- Personnel Development

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6
Q

What are Strategy Maps ?

A

Diagram of Strategic Cause and Effect

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7
Q

What is Strategy Initiative ?

A

Plan to achieve Goals

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8
Q

Value Based Management ?

What are the 2 main formulas ?

A

Return On Investment

Residual Income

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9
Q

FORMULA: Return on Investment

Buy a machine for $100 and it generates $60 in Income

A

Return / Investment

60/100 = 60%.

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10
Q

FORMULA: Residual Income

Invest / buy $100 machine that generates $60 in Operating income and has 9 required Rate of Return of 10%

A

Op Income - (Req. ROR × Invested Capital)

60 - (10% x 100) = 50

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11
Q

What is another name for Required Rate of Return ?

A

Cost of Capital

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12
Q

Cost of Capital: Define and Solve

45% of Capital is debt with interest rate of 9%
55% of Capital is supported by equity and shareholders expect a RoR of 12%

A
  • Cost of Capital is the Weighted Avg. of the interest rates you pay for Capital
  • Includes Debt and the ROR your Equity Shareholders Expect

(.45 x .09) + (.55 x .12) = 10.65%

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13
Q

FORMULA: Spread ?

A

ROI - Cost of Capital

60% ROI - 10.65% Cost of Capital = 49.35% Spread

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14
Q

FORMULA: Economic Value Added ?

Buy a machine the costs $100 and it generates $60 in (after tax) Operating Income and have a WACC of 10%

A

Op Income (After Tax) - (Net Assets x WACC)

60 - (100 x 10%) = 50 EVA

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15
Q

FORMULA: Free Cash Flow

A

Op Inc. (after tax)
+ Depr. and Amort.
- Cap. expenditures
- Change working Capital

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16
Q

What is Six Sigma ?

A

Measures a Product VS. its Quality Goal

17
Q

What are the 2 Cost of Quality ?

A

Internal Failure

External Failure