Performance management strategies (employee observation)

Question 1

What is it?

Answer 1

Employee observation involves a employee being monitored and assessed against a range of criteria by other employees within the business. This can then inform a discussion between the manager and the employee about performance and where to improve

Question 2

Advantages of employee observation

Answer 2

*As the assessment is conducted whilst they are working, it is likely to be authentic
*Gains information from a number of sources, peers, customers, managers, etc
*Can identify areas requiring further training

Question 3

Disadvantages of employee observation

Answer 3

*Can be very time consuming process
*Can catch the employee on a ‘bad day’ which may not be reflective of their general ability
*Can be stressful for the employee if they are aware of the assessment