Performance Evaluation Flashcards
The process of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.
Employees can use this information to change their job performance.
Performance Evaluation / Appraisal
Appraisal can affect an employee’s:
Morale
Motivation
Self-esteem
Appraisal Types: Formal and Informal Appraisals; generally occurs at least annually on a specific date and time, such as the anniversary of the employee’s hire date.
Formal Performance Appraisal
Appraisal Types: Formal and Informal Appraisals; occur when a manager provides significant feedback and direction to an employee outside of formal review meeting.
Informal Performance Appraisal
Responsible for developing a performance appraisal program
Upper management
Supervisors/managers
Human Resources Staff
Staff employees
Formal requirements that outline expectations of job performance. i.e., how well a job should be performed.
can be used compare the quality of work among staff members
Standards
Performance appraisals must contain ___, ___, and ___ standards of performance
specific, measurable, and realistic
Competency assessment methods: Direct observation and Indirect observation
- The employee’s techniques are watched during the examination process
- Allows the observer to see if the employee is following the SOP.
- The observer uses a custom-designed checklist
- Checklists are used when there are specific, observable items, actions or attributes to be observed.
Direct observation
Competency assessment methods: Direct observation and Indirect observation
- Is gathering information through means other than looking at actual samples of student work. (e.g., surveys, exit interviews, focus groups)
Indirect observation
Rating Methods: most popular, a behavioral method, a graphic rating scale provides a ranking scale (usually 1 to 5) for unsatisfactory to outstanding performance
Graphic Rating Scale
Rating Methods: the source answers a series of questions about the employee’s performance in essay form,
Essay Appraisal
Rating Methods: a series of questions is asked and the manager simply responds yes or no to the questions.
Checklist Scale
Rating Methods:
- also called stack ranking
- employees in a particular department are ranked based on their value to the manager or supervisor
Ranking Method System
Rating Methods: focuses on employee behaviors and avoids any evaluation of attitudes.
Behaviorally Anchored Rating Scale (BARS)
Other Types of Performance Appraisals:
- Employees may be provided with a copy of the same form used by the manager
- Ratings and scores can then be easily compared
Self-appraisal
Other Types of Performance Appraisals:
- require trust among employees working together.
- coworkers are asked to evaluate each other.
- risky when conflict exists among employees
Peer-to-peer appraisal
Other Types of Performance Appraisals: The evaluation is often performed anonymously and invites open, constructive in-depth feedback from all levels, i.e., peers, subordinates, supervisors, customers, and self
360-degree evaluation
A technique eliminates an interviewer’s personal bias.
The interviewer relies on a scoring system to determine the right candidate for the job based on the candidate’s knowledge, skill, attitude and experience
Evaluation Interview
