Performance Engineering Flashcards
What two things does Jasmine mostly use Performance Engineering for?
Clarifying people’s roles and clarifying and improving processes.
How does Performance Thinking define Performance?
Performance is behaviour that leads to the production of Work Outputs that contribute to Business Results
What are the four parts of the Performance Chain?
Behavioural Influences, Behaviour, Work Outputs (+ Criteria for a good one) and Business Results
What are the Six Boxes?
- Expectations and Feedback
- Tools and Resources
- Consequences and Incentives
- Skills and Knowledge
- Selection and Assignment
- Motives and Preferences
What are the names of the three main tools we use in Performance Engineering?
- Individual Performance Map (for mapping roles)
- Multi-Table
- Job Design spreadsheet
Which software do we use to create Individual Performance Maps?
Miro
Which software do we use to create Multi-Tables?
Google Sheets
Which step of the Performance Chain uses verbs - and which uses only countable nouns?
Behaviour is described using active verbs. Work outputs are countable nouns.
Which step of the Performance Chain is captured on an Individual Performance Map?
Work Outputs (and we sometimes put Business Results on the left hand column too)
The TMP Profile we did together is a tool that helps us with which two of the Six boxes?
Selection and Assignment (Box 5) and Motives and Preferences (Box 6)
What does the Six Boxes model show?
The different categories of things that influence human behaviour (in organisations).
