Performance Assessment, Roles, and Responsibilities Flashcards
Identify the importance of the licensing model (PG 109)
KW:s understand & practice KCS principles before more responsibility.
Purpose: Quality control (and motivation)
Identify the benefits of the licensing model to the individual KCS Publisher (PG 109)
Motivate publisher to improve
Show level of writer -> estimate reliability
Identify the characteristics, role, value, and function of a KCS Coach (PG 109)
- Help move people from Candidate -> Contributor -> Publisher
- Train KW:s, follow up
Responsibilities:
- Promote skill development
- Help candidates understand problem solving workflow
- Influence workers to practice good knowledge management and to apply standards for creating and improving knowledge
- Review KCS articles framed by Candidates until they reach next level competency
- Perform internal article validation
- Provide feedback to knowledge workers and management about KCS skill development
- Develop and monitor their own coaching skills through work with head coaches
- Participate in the KCS council
Identify ways to promote and measure the KCS behaviors and collaboration (3 points)
- Link individual goals to organizational goals (help see the bigger picture)
- Look at performance from multiple points of view: customers, employees, the business
- Distinguish leading indicators from lagging indicators
Identify the strengths of radar charts (Technique 7.3)
Good for quick assessment of how a worker is doing in key metrics - both leading and lagging indicators.
Suitable especially for smaller teams.
✔ Identify the characteristics of an activity measure (Technique 7.3 - finns ej i PDF!)
It is often easily measured and gamed. Do not put goals on activities.
✔ Identify the criteria and best practices for selecting coaches (PCC 29)
- Most trusted by the team
- Excellent interpersonal and incluence skills
- Interest in success of others
- KCS advocates
- Have a desire to coach
Social Network Analysis (SNA) is a valuable technique
