KCS v6 Principles

Question 1

✔ Know that KCS in v6 stands for Knowledge-Centered Service

Answer 1

Just know it

Question 2

✔ Identify how Abundance contributes to KCS success (PCC 6)

Answer 2

The more we share, the more we learn. Sharing ideas leads to more ideas being shared and knowledge has grown for both parties.

Question 3

✔ Identify how Create Value contributes to KCS success (PCC 8)

Answer 3

Creating Value is about capturing important information in the moment and making it available to others who need it. It’s about capturing and refining knowledge together to create a valuable resource.

Question 4

✔ Identify how Demand Driven contributes to KCS success (PCC 10)

Answer 4

Demand Driven makes sure that work is mainly put into articles that are used (= valuable). It’s about giving an article attention when it is needed, rather than adding knowledge to the database just in case, that may not ever be used. This method ensures that focus is on usable knowledge.

Question 5

✔ Identify how Trust contributes to KCS success (PCC 11)

Answer 5

KCS licensing encourages autonomy, good judgment, understanding content standard and workflow model.

Trust -> believing in the process
KW:s must trust that they their contributions will be recognized