Performance Appraisal

Question 1

Performance Management is…

Answer 1

…a means of getting better results by managing performance within an agreed framework of goals, standards and competence requirements
…a process to establish a shared understanding about what it to be achieved and an approach to managing and developing people in order to achieve it

Question 2

The process of performance management: (5)

Answer 2

1. ID Requirements and competencies
2. Draw up a performance agreement
3. Draw up a performance and development plan
4. Manage performance continually
5. Performance review

Question 3

Appraisal techniques: (5)

Answer 3

1. Overall assessment (Report)
2. Guided assessment (Comment)
3. Grading (Scales)
4. Behavioural incident methods (Behaviour)
5. Results-orientated schemes (Agreed)

Question 4

Process of an appraisal interview: (5)

Answer 4

1. Prepare
2. Interview (Welcome)
3. Agree (Acquire)
4. Report (Supply)
5. Follow Up (Plan & Part)

Question 5

Maier’s 3 approaches:

Answer 5

1. Tell & sell style
2. Tell & listen style
3. Problem solving style (Best!)

Question 6

Lockett’s barriers to effective appraisals: (6)

Answer 6

1. Appraisal as confrontation
2. Appraisal as judgement
3. Appraisal as chat
4. Appraisal as bureaucracy
5. Appraisal as unfinished business
6. Appraisal as annual event

Question 7

360 degree appraisals collect feedback from the following sources: (5)

Answer 7

1. Immediate manager
2. People who report to them
3. Peers and co-workers
4. Customers
5. The manager

Question 8

Evaluating the appraisal scheme:

Answer 8

1. Relevance
2. Fairness
3. Serious intent
4. Co-operation
5. Efficiency