Peresha Deck Flashcards
Comcast NBCUniversal has supported this group for nearly 20 years, providing over $150 million in cash and in-kind support.
Boys and Girls of America
This program workds to help youth embrace technology in our growing digital world and ensure they excel in it.
My.Future
My.Future is available to the 4 million children served each year in nearly this amount of local Boys & Girls Clubs annually.
4400
Through our national partnership with this company, we support assistive technology programs and services for people with disabilities and special needs to help improve their quality of life.
Easter Seals
Easter Seals also helps Comcast continue to develop products and services that are adapted for use by individuals with this.
Disabilities and special needs
The Comcast NBCUniversal Foundation supports Easter Seals’ effort through annual awards from the Comcast NBCUniversal what?
Assistive Technology Grant Fund
Comcast NBCUniversal partners with this company to expand digital education for individuals with intellectual and developmental disabilities.
The Arc
Every spring, tens of thousands of our employees, family members, friends, and local nonprofit partners join together to celebrate our year-round spirit of volunteerism on this day.
Comcast Cares Day
How many volunteers participated in the first Comcast Cares Day?
6100
Every year, our employees across the country come together to give back through this campaign.
Employee Giving Campaign
This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.
Employee Disaster Assistance Fund
What percentage the donations to the Employee Disaster Assistance Fund supports employees in need?
100%
What is the maximum grant amount available per employee per year through the Employee Disaster Assistance Fund?
$5,000
Who was Comcast’s first community partner?
United Way
This program is the nation’s largest workplace mentoring program through Big Brothers Big Sisters of America.
Beyond School Walls
When did Beyond School Walls launch?
2008
For five consecutive years, Comcast NBCUniversal has been named one of the top 50 community-minded companies in America by this organization.
Points of Light
This report highlights some of the key priorities that reflect our values, as well as the stories that help bring those values to life each and every day.
Values Report
This document describes Comcast’s information practices, including how personal information is collected, disclosed and protected.
Comcast Customer Privacy Notice
According to our customer service module, these are the 4 barriers of the listening process.
Environmental, Physical, Style, and Personal
Where can a customer find information on approved Xfinity Internet devices?
mydeviceinfo.xfinity.com
What toolkit is used to check customer equipment (cable modems or emtas) that is not listed on a customer account?
Non-Account Device Check (Non-Account Device check, Help)(Access via Devices and Diagnostics in einstein)
How Often can an XOD purchase be refunded?
Once per 12 months (How8121)
What methods of delivery are available for selection when re-sending a CPNI pin?
Postal mail, Automated phone call, or email if account is older than 30 days
What color indicators are possible for any device on which a Health Check is run?
Red, Green, Grey (Health Check Help)
This document contains all the information a customer needs in order to understand their Comcast services and costs.
Service Order Agreement
What does a green SIK indicator light mean?
The customer’s existing devices are in good health, and you should proceed with the SIK. (How7690)
What does a Red SIK Indicator light mean?
The customer’s existing devices are in poor health and a professsional installation is strongly recommended.
Two things you communicate to the customer, besides the words themselves.
Tone of Voice and Body Language
In addition to Verifying the CPNI pin, what other two methods can be used to generate a reset code for a customer?
Text message to customer phone and email to non comcast email
The 3 different ways that adults take in and process information.
Visual, Auditory, & Tactile
It is a tool to simplify the process of switching ISP and email providers by transferring information from your current email account to your Xfinity account. (HOW3669)
What is Import.xfinity.com
This % of customer transactions CAN be completed digitally.
90%
Name 5 Apps available to download on a mobile device
Stream, Xfinity, My Account, Wifi Hotspots, Xfinity Home, TV Remote, Connect, Authenticator, X1 Photos, Xfinty Mobile, Mobile Services app, Xfinity Communities
Where is the account number displayed in the My Account App?
Under account information by tapping on your name
Two different self help options to program remote
X1 STB Help guide, and Xfinity My Account App
Connect your Xfi Pods using this app
Xfinity App
What are the 2 apps you can find your Comcast wireless gateway password?
Xfinity My Account and Xfinity App
This service designed specifically for college students to stream live TV and On Demand programming to their laptops, desktops and devices
Xfinity On Campus
This is a program that empowers Comcast, Comcast Business and NBCU employees—when they are outside of work—to help customers with a billing or repair issue.
Digital We’re On It
This program is our first enterprise-wide social recognition experience that allows you to show appreciation—anytime, anywhere.
THX
These types of celebrations have also been moved to thx, making them even easier to share at Comcast.
Service Anniversary
Gift fulfillment for these types of celebrations will also be done through thx—which features a catalog with more options at a better value.
Milestone Anniversaries
How many THX points do you receive each quarter?
1500
What is the value of 1 THX point?
1 cent / penny
You can recognize these in action, supportive teammates, someone who goes above and beyond – and more!
Comcast Operating Principles
When sending recognition in THX, you can choose to add one of these that best fits your reason for recognizing a peer.
Core Value
What 2 replies can you send to a THX recognition?
High 5 or comment
THX is broken up into these 2 types of activity.
Recognition and Redemption
What is the most recognized core value on THX?
Work together
This holistic nomination has become a special way of recognizing the efforts of those who go above and beyond to bring the Operating Principles and superior customer experience to life.
Circle of Success Award
What are the 3 Circle of Success categories?
Individual, hero/volunteerism, team
Honoring Ralph’s drive for excellence, this is a quarterly award recognizing top frontline performers in each region who consistently exceed their key performance goals.
Bow Tie Award
These programs are more spontaneous and customized to appeal to the individual as opposed to the population at large.
Informal Recognition
For those who like a handwritten touch, these are perfect for employee recognition!
Branded Thank You cards
This employee nomination award was built to celebrate the power of innovation through collaboration at Comcast.
Innovation Awards
This award recognizes team members who demonstrate a commitment the NPS work practices and who are driving improvement in customer satisfaction.
Promoter Awards
This award recognizes warehouse and dispatch employees who add efficiency and speed behind the scenes to accelerate the work we do for our customers.
Accelerator Awards
This award celebrates the most impactful solutions rolled out nationally for employees and/or customers that came through the elevations process.
Elevations Impact
This award recognizes a region that has used all available resources to remarkably improve the customer experience, meet financial and performance goals and set the stage for regional excellence.
Region of the Year
This program recognizes our veterans and highlights their service to our country and contributions to Comcast NBCUniversal.
Saluting our Veterans
How often does Comcast celebrate Milestone Anniversaries?
Every 5 years through 45 years of service
Name the 5 types of Circle of Success Awards.
Innovation Awards, Promoter awards, accelerator awards, elevations impact, region of the year
List 4 ways to to recognize teammates?
Xchange, Yammer, ENPS Shout outs, CSW Ecards
This confirmation of purchase will be sent shortly after the order is processed and will clearly describe the product, the price charged, and the length of any trial or promotional period, and will be delivered by mail or email to the physical or email address provided by the customer.
Digital Confirmation
This option should only be used when the digital options either fail or are unavailable
Verbal Approval
The two digital options for approval
Text and Email
Approval Texts and Emails expire after this amount of time
15 minutes
Wait _____for a text or email to be received by a customer before trying a different method
30 Seconds
This approval option should only be used when face to face with a customer
eSignature
Name the 4 approval methods
Text, Email, Verbal, eSignature
Comcast will follow up with a digital confirmation of a customers order details in an email and post into the customers My Account profile within how many minutes?
15 minutes
Comcast is implementing the ________, which focuses on making sure customers are crystal clear on the products they purchase from us
Customer Approval Program
Internet Essentials was launched in
2011
This program has connected more than 10 million low-income individuals to low-cost, high-speed internet and to a wealth of knowledge and opportunity?
Internet Essentials
Comcast had invested more than $650 million in this program.
Digital Literacy Training and Awareness
How many people have been reached through digital literacy training and awareness programs
9.5 million people
Comcast has provide low-income Americans with 100,000 what?
Affordable subsidized computers
What percentage of families with school-aged children use their Internet Essentials service to complete schoolwork?
98%
What percentage of households feel their service has helped them or someone in the home locate or obtain employment?
62%
74% of households say Internet Essentials helps them what?
Compete in the current technology environment
How much is Internet Essentials?
$9.95/mo + tax
How much is Internet Essentials plus?
$29.95/mo + tax
Once you are an Internet Essentials customer, you have the option to purchase a laptop or desktop computer at this discounted price.
$149.99
Internet Essentials customers have access to ___ of Xfinity WiFi hotspots outside the home every 30 days.
40 1 hour sessions
______ is the hub for finding free online tutorials and in-person classes in the customer’s area.
Learning Center
What is the Internet Essentials mission?
Affordable high-speed internet for low-income households
These people help spread the word about Internet Essentials and provide the community with the necessary skills to take full advantage of having the Internet in the home.
Internet Essentials Partners
What are the 4 qualifiers for Internet Essentials?
Eligible for public assistance programs, no outstanding debt within 1 year, have not had Comcast internet in the last 90 days, live in the Comcast footprint
If approved, customers will receive a Welcome Kit and Internet equipment in this time period.
7-10 business days
What is the speed of Internet Essentials internet?
50mbps down / 10 mbps up
What is the speed of Internet Essentials plus internet?
100mbps down/ 10 mbps up
Customer may be eligible for Internet Essentials if they have not had Xfinity Internet service in ___ days.
90
Customer may be eligible for Internet Essentials if they have a debt over __ old.
1 year
What 2 programs are offered to Internet Essentials customers?
Discounted Laptop/desktop and free digital literacy training
What is the support number for Internet Essentials?
855-8-INTERNET
How many computers can an Internet Essentials customer purchase through Xfinity?
1
What 3 things does an Internet Essentials customer receive with the purchase of a computer?
Microsoft Office, 90 day warranty, Norton Security Suite
Eligibility Program available to customers with bad debts over 1 year old.
Amnesty
What 2 ways can a customer apply for Internet Essentials?
call 855-8-INTERNET or online at internetessentials.com
Employee volunteers who help raise awareness about the importance if high-speed internet in the home.
Internet Essentials Ambassadors
The Internet Essentials Learning Center is broken up into these 4 topics.
Internet basics, online safety and security, getting things done, building new skils
How much data is included with an Internet Essentials subscription?
1,024 GB (1 TB) per mo.
Number of employees that have volunteered as Internet Essentials Ambassadors.
Over 4,000
This vendor partner provides low-cost computers to Internet Essentials customers.
CDI
This Wireless Gateway is given to prepaid Internet customers only.
XB2 (Dory) / TG862G
Cisco DPC3939, Cisco DPC3941T and Arris TG1682G are all examples of this type of modem.
XB3
Arris TG3482G and Technicolor CGM4140COM are examples of this type of modem.
XB6
This Fiber Gateway is assigned for customers who live in EPON communities.
XF3 / Arris X5001
Easy to install devices that can be paired with compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak also known as “dead spots.”
xFi Pods
This STB serves as the primary X1 HD/SD DVR and has 6 tuners.
XG1
This STB can serve as a primary X1 HD/SD non-DVR with 4 tuners or a secondary to another XG1.
XG2
This primary X1 HD/SD DVR is Bluetooth and 4K capable and has 6 tuners.
XG1v4
This X1 STB is HD and SD capapble with has no tuners available.
XiD
This HDMI only X1 STB has no tuners available.
Xi3
This HDMI only X1 STB is wireless and has no tuners available.
Xi5
This HDMI only wireless X1 STB supports 4K and has no tuners.
Xi6
An electronic device that transfers data to or from a computer via telephone or other communication lines
Modem
A piece of hardware or software having a specific IP address and connected to network nodes for the transfer of data between computers
Router
eMTA
Embedded Multimedia Terminal Adapter
Provides the functionality of a WiFi router, DOCSIS 3.0/3.1 cable and voice modem in a single device
Wireless Gateway
DTA
Digital Transport Adapter
DCT
Digital Communication Terminal
DVR
Digital Video Recorder
This X1 device has a composite connection
XG2
The A, B, C, and D buttons on the Xfinity Remote are called what?
Shortcut Keys
Press this shortcut key to access the Help menu.
A button
This shortcut button can be used to bring up the Accessibility Settings menu.
B button
When viewing live TV, use this button to follow all games on TV with the X1 Sports App.
C button
For X1 TV Boxes, use this button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder
D button
For this kind of equipment, the D button will enable video description instead of deleting a recording.
Non-X1 TV Boxes
This Xfinity remote doesn’t have a TV input button
XR2v3
This Xfinity remote doesn’t have a setup button
XR15/16
These Xfinity remotes have a voice control button
XR11, XR15, XR16, XRA
Pair this Xfinity remote to X1 with the xfinity and info (i) button?
XR15
These Xfinity remotes have a search button
XR5, XR2v3
This customer purchased Xfinity device creates a mesh network in the customer’s home.
xFi pods
Status when XB6 has blue blinking light
WPS Mode
Status when XB6 has red steady light
No internet connection
Status when XB6 has a white steady light (post-activation)
On/Operational
Meaning when XB6 light blinks green
Scanning for upstream channels
Meaning when XB6 light blinks yellow
Scanning for downstream channels
Which XiD box has a white label at the bottom?
XiD DTA
What are all the light colors on the XB6?
Red, White, Green, Blue, & Yellow
What 3 Comcast devices can be paired with Bluetooth?
Xi5, Xi6, XiOne, and XG1v4
This feature on our xFi Gateways automatically determines the best connection for all of the WiFi devices in the home to optimize the connection.
Band steering
Our first X1 receiver TV Box capable of delivering 4K, HDR10 and Advanced HDR video content.
Xi6
Lifespan of voice backup batteries
3 - 5 years
Warranty length for voice backup batteries
1 year
How long will the voice backup battery last in a power outage
Up to 24 hours
What is a slimmed down, bare necessities on-screen guide that can be used in the event of a significant X1 outage
Xfinity X1 Outage Recovery Mode
If the local version of the recording is not playable for any reason, the DVR will do this:
attempt to play back the cloud version of the program.
Having this box allows you to access your DVR recordings from mobile devices and computers while connected to any WiFi or mobile network via the Xfinity Stream app or portal.
The X1 Cloud DVR
How many hours of X1 Cloud DVR storage do you have for each X1 DVR TV Box on your account?
150 hours
X1 DVR TV Box has approximately how many hours of local storage?
150 hours and 300 hours
In order to activate their X1 Cloud DVR features, customers must first accept thisL
The cloud technology Terms and Conditions.
How many Bluetooth devices can be stored on the XG1v4?
Up to 7
What gateways are compatible with xfi pods?
All xfi gateways except DPC3939
Acts as the primary TV Box for non-X1 DVR customers and can be used as a fourth Service to Additional TV in any Xfinity X1 household that also includes Xi devices.
XG2
Name the two X1 devices that have 6 tuners
XG1v3, XG1v4
Size of the X1 DVR Hard drive
500GB
These two X1 boxes have a clock on the front
XG1v1 and XG1v3
These three X1 boxes are capable of a composite connection
XG2, XG1v1 and XG1v3
What X1 device had 2 HDMI inputs?
XG1v1
This device has Just 2 ethernet ports on it
XB6
XB6 light blinking Yellow/Green alternating indicates this:
Firmware download
The light color when an XB6 Device is online and functioning
White (Steady)
MoCA syncing to network on the XB6 is indicated by this:
Blinking white light
WPS button is located on the bottom of these two devices
Xi5, Xi6
Determine the battery level of your Xfinity remote instructions apply to these four Xfinity remotes:
XR2, XR5, XR11 and XR15
To check the battery level of a remote, Press the Setup button on the remote until the LED at the top of the remote changes from red to green and press/enter this:
9-9-9.
The LED on a remote will blink to indicate this:
battery level
4 green blinks on an Xfinity remote indicates this:
the battery power is excellent.
3 green blinks on an Xfinity remote indicates this:
The battery power is good.
2 red blinks on an Xfinity remote indicates this:
The battery power is low.
1 red blink on an Xfinity remote indicates this:
The battery power is very low and that the batteries should be replaced.
If your LED blinks red five times when pressing any button on your remote, it is an indication of this:
The battery power is extremely low and the batteries should be replaced as soon as possible.
Press 9-8-1 on a remote to do this
Factory reset remote
The XR11 and XR15 need to be paired in RF for this function to work.
Voice Command
This allows viewers to change the channel, set a recording, search for a show and more, all with a glance
X1 Eye Control
Amazon prime is not compatible to with which STBs
RNG-150
Comcast customers who are blind or have low vision can enjoy increased access to TV program
Audio description
Change your guide view by doing this
Press the guide button twice/ Press guide while already in guide menu
Character limit for X1 device names
15 characters
Default Guide View options:
All channels, free to me, HD, favorites, trending, movies, sports, kids
Font Opacity options for X1
translucent, transparent, solid
In X1, where can you go to try out new features
Comcast labs
Lengths of time that the screensaver can be set to start after
5 mins, 15 mins, 30 mins, 5 hours
This feature locks movies based on their rating
Movie rating locks
This feature locks television shows based on their rating
TV Ratings Locks
Maximum time a recording can be extended
30 minutes
Modify the look of text in the guide/view increased font size and contrast adjustments in the Guide with this tool in X1
Enhanced text readability
Name at least 3 ways a customer can reset the X1 box
Restart from My Account Online, Restart from the Xfinity My Account App, Restart from the Help Menu, Restart Using the Power Button, Restart from Device Settings
Name the 3 screensaver types on x1
landscape, entertainment, animals
Number of digits required for purchase pin
4
On X1 you can view this far out in the guide.
2 weeks
Onscreen text and options are spoken regular, aloud to help you navigate through the screen.
Voice guidance
Press the A button to access this menu
Help menu
Press the B button twice to access one of these 4 modifiable accessibility shortcuts
Voice Guidance, Video Description, Secondary Audio Programming, Closed Captioning
Pressing fast forward or rewind skips this far in the guide menu
1 Day
Pressing the last button shows up to how many previously watched channels or programs?
9
Provides RF support for set-top boxes that only support IR
XR8 Anywhere Adaptor
Public radio shows sponsored by donations
NPR 1
The options on the bottom menu that show when the Xfinity button is pressed
Search (Magnify Glass), Guide, Saved, On Demand, Sports, Apps, Settings (Gear icon)
The term used to describe the way a 16:9 aspect ratio image is displayed on a 4:3 screen, where black areas are visible above & below the image.
Letterboxing
This is the aspect ratio of a typical widescreen HDTV.
16:09
The two time clock options
12 hours or 24 hours
Time options for “Snooze parental controls” in x1 stb
1 hour, 2 hour, 3 hour, off
Use this app to add premium channels to your account without having to contact Xfinity.
Manage channels
Use this parental control feature to block adult images and titles
Safe browse
Voice guidance Speech Rate options
Regular, Fast, Fastest
What are the available font colors for X1
black, red, green, yellow, cyan, magenta, blue, white
What are the different power levels for lights on X1
off, 1, 2, 3
What are the menu language options for X1
English, Spanish, English (Canadian)
What function does the apps lock pin perform?
restrict access to apps within X1
What is the “purchase PIN” used for
restrict purchase of content or subscription
What is the Voice command to see a list of voice command examples
“What can I say”
What prevents displaying of adult titles and descriptions in X1 search ?
Safe Search
What signals are sent via the activations itg for legacy Motorola boxes?
Pairing/refresh and initialize
When did system refresh launch?
2016
When possible, recordings will be scheduled with a little extra time at start and end /Manage start and stop times in record options
auto pad recordings
Where can you explore new X1 features, shortcuts, and watch tutorials on X1 box
X1 Tips
Where can you view updates on account and services activity
My Account
X1 SAP Languages
Spanish, French, Canadian French, German, Italian, Portuguese, video description
You’ll be able to view scheduled recordings this far out
14 days
With the x1 Cloud DVR, Your most recent recordings will replace older recordings unless the older recordings are marked as this
Save for 1 Year
This score is used to rate and filter programs appropriately in Kids Zone
Common Sense Media Score
A program is considered “Watched” if this much of it has been viewed
85% or more
Resume points of a program, Except adult programs and rentals, will be saved for up to this amount of time
30 Days
A program will retain it’s “Watched” status for this amount of time
12 months
Xfinity coupons last for this amount of time before expiring
60 Days
The Xfinity X1 On-Screen Guide includes icons from these two services that reflect audience and critic scores/ratings for movies.
Rotten Tomatoes and Flixster
Sports statistics and information for the sports app are provided by this company
STATS
This app combines beautiful photos with music to help set the ambiance inside a customer’s home
Ambient Moods
What is displayed under an app/features menu tile indicating that using it will count towards your Xfinity Internet data usage
An INTERNET badge
For some apps, you may need to visit this site to connect them to your TV for the first time
xfinity.com/profile
What is the options for buffer time for the end of recordings
On time, 3 minutes, 5 minutes, 30 minutes
What is the options for buffer time for the beginning of a recording
On time, 1 minute early, 2 minutes early
XRA orders must be placed through who?”
ACOE (Accessibility Center of Excellence)
The __ will pair with the XB7 (and future gateways) to offer 1-Gigabit service or greater through fiber to the x (FTTX) network.
XF-ONU
This remote has no number buttons.
XR16
The new and improved Large Button Voice Remote
XRA
The XRA is available to who?
X1 and Flex customers
XRA orders must be placed through who?
ACOE (Accessibility Center of Excellence)
What feature is available to help customers pair the New Large Button Voice Remote?
Audio and written instructions
What are at least 3 of the new features that the New Large Button Voice Remote has?
Battery Release Button, Press & Release Voice Button, Wrist Strap, High Contrast Buttons
A Technicolor XB7 can be used on EPON accounts with this?
ONU
xiOne uses this bluetooth standard.
Bluetooth 5.0
The XB8 introduces this WiFi band?
6GHz
What modems support battery back up for non epon accounts
XB7 and higher
What is the cost of the Voice Battery back up
65$
What are the recommended brands for a voice battery back up?
Rayovac and Energizer
Built on the same global technology platform that powers the company’s entertainment and connectivity products and services, including Xfinity X1, Xfinity Flex, Sky Glass and Sky Q.
XClass TV
Text this number to reach Comcast (COMCST)
266278
NOAPPT
Cancel a service appointment
OUT
Check for service outages
BAL
Check your balance
LOC
Find a Comcast Service Center
HELP
Get additional service information
COMMAND or CMD
See all available features
STOP
Unsubscribe From Xfinty Text Alerts
Where does a customer go online to associate a Stream App purchase pin?
www.xfinity.com/profile
To initiate the Digital We’re On It process, an employee would ask the customer to use their registered* phone to text
“On It” to 266-278.
Digital We’re On It launched in
2018
Comcast Twitter
@xfinitysupport
Comcast Facebook
facebook.com/Comcast. & facebook.com/Xfinity
Comcast Chat
xfinity.com/assistant
Get links to download Xfinity apps
APP
Confirm appointment
APPT
Get help with billing and payents
BILLING
Schedule a call back from Xfinity
CALLBACK
Request text messages regarding the appointment waitlist
WAITLIST
Birthday of Ralph Roberts is on March 13th of what year?
1920
The first regularly scheduled TV broadcasts were in,
1928
The New York station CBS began broadcasting a seven day per week schedule in
1931
In this year NBC begins Olympics coverage
1936
the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same signal.
1941
Original standards for commercial television broadcasting were adopted for the United States by the FCC in which year?
194100%
Meet the Press premieres
1947
TODAY premieres
1952
The Tonight Show premieres
1954
What year did the peacock logo premier?
1956
The year in which Comcast was founded by Ralph Roberts with the purchase of American Cable Systems?
1963
American Cable Systems is renamed Comcast and incorporated in what year?
1969
Comcast marks its first public stock offering.
1972
Comcast purchases Philadelphia Flyers
1974
Saturday Night Live takes the stage
1,975
Steven Spielberg’s first Universal film
1975
Brian Roberts receives first training as cable installer in Westmoreland system
1975
Dan Aaron named Chairman of National Cable & Television Association
1976
Comcast introduces HBO in Western Pennsylvania
1977
Comcast’s earnings exceed $3 million for the first time.
1978
Storecast enters into the video game market by introducing the popular games Pac-Man and Asteroids.
1981
Brian Roberts graduates from Wharton at Penn and joins Comcast full time
1981
Late Night premieres
1982
Brian Roberts becomes manager of Trenton system
1983
Brian Roberts joins corporate office as Vice President of Operations for cable division
6, 6
Comcast makes a founding investment in QVC for $380 million.
1986
Comcast more than doubles in size with purchase of 26% interest in Group W Cable, Inc
1,986
Dan Aaron receives National Cable & Telecommunications Association’s Distinguished Vanguard Award
1,987
Comcast enters the cellular telephone field with the acquisition of American Cellular Network Corporation (AMCELL) and Comcast Cellular Communications division is formed.
$1,988
Brian Roberts elected to Board of Directors
1988
In this year CNBC launches
198900%
In this year NBC News Berlin wall exclusive
1989
Brian Roberts elected President of Comcast Corporation in this year
1990
Comcast acquires controlling interest in Metromedia Company’s Metrophone cellular system tripling the population area served to 7.4 million.
1992
Ralph Roberts wins NCTA’s Distinguished Vanguard Award in what year?
1993
Comcast invests in Golf Channel in this year
1994
Comcast acquires Maclean Hunter’s US cable operations, becoming third largest cable operator in the US
1994
Brian Roberts is named National Cable & Telecommunications Association chairman
1995
Comcast announces the formation of Comcast SportsNet, a regional sports channel in Philadelphia.
1996
ComcastSpectacor formed, a sports venture owning the Philadelphia Flyers, the Philadelphia 76ers, and hundreds of entertainment venues
1996
Comcast launches Digital TV.
1997
In this year Microsoft invests $1 Billion in Comcast
1997
DOCSIS 1.0 released
1997
Style Network launches. The new channel is dedicated to style, fashion and design.
1998
Will & Grace joins NBC’s Must See TV line up
1998
Comcast University, the Company’s nationwide training and development organization, hosts its first class. “CU” was created to provide training and resources that assist in the development and growth of employees.
1999
Comcast Interactive Capital is founded
1999
Comcast founder Ralph Roberts is inducted into the Cable Hall of Fame.
2000
Comcast completes the acquisition of Outdoor Life Network.
2001
In this year The first Comcast Cares Day
2001
Comcast acquires 90% controlling interest in The Golf Channel
2001
Comcast launches Comcast High-Speed Internet.
2002
Focus Features is founded
2002
Brian Roberts named CEO of Comcast
2002
Comcast acquires AT&T Broadband
2002
Comcast begins offering HD service
2002
Julian Brodsky is inducted into the Cable Hall of Fame.
2003
What year did Comcast launch Video On Demand?
2003
Comcast.net is launched
2003
Comcast sells its 57% stake in QVC for $7.7 billion
2003
Brian Roberts is named one of America’s Best CEOs by Institutional Investor magazine.
2004
Comcast announces a partnership with TiVo.
2005
Comcast launches Digital Voice Service
2005
Comcast, in conjunction with PBS, Hit Entertainment, and Sesame Workshops, launches PBS Kids Sprout
2005
Comcast and Time Warner announce the dissolution of their Texas and Kansas City Cable Partnership. Comcast receives systems in Houston, TX and gains an additional 700,000 basic video subscribers.
2006
Brian Roberts is inducted into the Cable Hall of Fame.
2006
Comcast Business Services launches for small businesses with less than 20 employees.
2006
Comcast announces its two million Comcast Digital Voice customer milestone.
2007
Comcast reaches 10 billion On Demand views.
2008
In this year Comcast Center opens in Philadelphia
2008
Comcast becomes the nation’s largest Internet service provider.
2009
Comcast offers universal Caller ID for the TV and computer.
2009
Comcast unveils Xfinity as the new brand for technology platforms and products
2010
Comcast labs opens in Silicon Valley
2010
Wizarding World of Harry Potter opens
2010
What year was Neil Smit named president of Comcast Cable Communications?
2010
Comcast and Samsung Electronics Co, Ltd. announce a partnership to bring the Xfinity TV app to Samsung smart televisions and tablets.
2011
Comcast begins offering Extreme 105 residential Xfinity Internet service to more than 40 million homes across the United States.
2011
Comcast opens the Spanish-language Center of Excellence in Miramar, FL. The center is exclusively dedicated to handling sales calls from Spanish-speaking consumers across the country.
2011
Comcast celebrates 10 years of community service and marks $10 million in charitable contributions during the Company’s 10th Comcast Cares Day.
201100.00%
Comcast becomes the first provider to stream content from five premium channels via the Xfinity TV app — HBO, Showtime, Cinemax, Starz and Encore.
201100.00%
The Xfinity Triple Play Self-Install Kit is introduced, enabling customers to install and activate their Xfinity TV, Voice and Internet services at their convenience.
201100.00%
Comcast announces it is working with leading technology and content providers to deliver the Company’s next-generation Xfinity TV experience, X1. This new experience will transform the way consumers watch television with a new guide and user interface, making the TV screen more interactive, personal and social.
201100.00%
Brian Roberts demonstrates the first 1 gigabit connection over a live broadband network at the Consumer Electronics Show by downloading close to nine hours of content in about 90 seconds.
2011
NBCUniversal completes the purchase of The Blackstone Group’s 50 percent interest in Universal Orlando. NBCUniversal and its affiliates become 100 percent owners of Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk located at Universal Orlando Resort. The enterprise value of the transaction is $3.165 billion.
2011
Comcast becomes the first large Internet service provider in North America to start deploying IPv6.
2011
In this year Comcast acquires NBCUniversal
2011
Internet Essentials launches
2011
What year did An incredible Dream: Ralph Roberts and the story of Comcast come out?
2011
NBCUniversal and affiliates become 100% owners of Universal Studios theme parks in Orlando, FL
2011
Comcast and NBCUniversal deliver first multiplatform Olympics to American viewers, streaming every event live online.
2012
Comcast begins National launch of X1, the next-generation cloud-enabled television platform, and introduces the X1 Remote Control app.
2012
Universal Films celebrates centennial
2012
Comcast launches the new Xfinity TV Go app, a major update to the Xfinity TV Player app, which enables customers to watch up to 35 television channels over the internet on their Apple and Adroid-powered mobile devices.
2013
Comcast celebrates 50th anniversary
2013
First live streaming app launches this year
2013
First Comcast wifi hotspots became live in this year
2013
First Comcast wireless gateway was launched in this year
2013
Xfinity TV GO app with live streaming launches
2013
Comcast Corporation announces that Comcast and NBCUniversal have hired 3,000 veterans since January 2012, far outpacing our goal to hire 2,000 by 2015 as part of our ongoing partnership with the U.S. Chamber of Commerce Foundation’s “Hiring Our Heroes” initiative.
2014
Comcast begins the rollout of Gigabit Pro, a symmetrical, 2 Gigabit-per-second (Gbps) service that will be delivered via a fiber-to-the-home solution.
2015
Comcast announces a partnership with Electronic Arts (EA) to develop an all new service that brings HD gaming experiences to the TV via X1.
2015
In this year 30 Rockefeller becomes the Comcast Building
2015
In this year Comcast introduces the X1 Voice remote
2015
Blazing a new trail for Gigabit speed
2015
30 Rock becomes the Comcast Building
2015
Universal shatters Hollywood records
2015
ComcastNow launched
2015
Gigabit Pro first offered
2015
The Rio Olympics largest, successful media event in history
2016
Netflix launches on X1
2016
Comcast acquires DreamWorks Animation
2016
xFi Launches
2017
Comcast launches Xfinity Mobile
2017
Comcast Technology Center opens
2018
PyeongChang Olympics available in 4K
2018
Comcast Acquires Sky
2018
Xfinity becomes nation’s largest gigabit internet provider
2018
NBC becomes the first national broadcast network.
1926
Xumo Acquisition
2020
DreamWorks Animation Acquisition
2016
Comcast launches Xfinity xFi Advanced Security to protect WiFi-connected devices in the home.
2019
Comcast launches Xfinity Flex streaming platform for Xfinity Internet-only customers.
2019
Comcast Business makes X1 available to commercial customers nationwide.
2019
Comcast launches enhanced WiFi parental control tool for xFi customers, allowing parents to automatically pause network connectivity in the home.
2019
Internet Essentials, Comcast’s low-cost, high-speed Internet program, expands to include people with disabilities and seniors.
2019
Comcast Business expands broadband footprint into Canada.
2019
Comcast Spotlight rebrands as Effectv, emphasizing its commitment to delivering measurable results for its clients.
2019
Comcast launches its Xfinity Privacy Center, a resource for Xfinity customers, and outlines the company’s privacy commitments.
2019
Comcasts announces robust COVID-19 response, including commitments for Xfinity customers to help ensure students and families remain connected to the Internet during the COVID-19 crisis, and commits more than $500 million to support employees where operations were paused or impacted.
2020
Comcast launches Lift Zones nationwide, providing high-capacity WiFi in hundreds of facilities around the country to help students get online, participate in distance learning, and do their schoolwork.
2020
Comcast commits $100 million to fight injustice and inequality against any race, ethnicity, gender identify, sexual orientation or ability.
2020
Comcast launches Comcast RISE, an initiative created to help thousands of small businesses, and especially those owned by people of color, impacted by COVID-19 over the next three years.
2020
Xfinity broadband has its best year in company history, with two million net broadband customer additions.
2020
Xfinity Mobile launches 5G coverage nationwide and is named #1 in customer satisfaction among full service wireless providers by the American Customer Satisfaction Index.
2020
Comcast NBCUniversal launches its new streaming platform, Peacock in the U.S.
2020
Comcast achieves a 10G technical milestone in a trial delivering 1.25 gigabit-per-second upload and download speeds over a live production network using Network Function Virtualization combined with the latest DOCSIS Technology.
2020
Comcast NBCUniversal launches SportsTech, a global accelerator for sports technology startups.
2020
Comcast announces the next generation xFi Pod, delivering whole home WiFi coverage.
2020
Xfinity Flex surpasses one million devices deployed.
2020
Comcast launches its most powerful Internet device capable of multi-gigabit speeds with WiFi 6.
2020
Comcast adds 1.3 million net, new broadband customers, offering the best whole home connectivity with fast speeds and wall-to-wall coverage that enables nearly one billion unique devices to connect over WiFi during the year.
2021
Comcast launches XClass TV, bringing its award-winning entertainment and voice platform directly to consumers across the U.S., both inside and outside of Comcast’s service areas.
2021
Comcast continues to provide a differentiated broadband experience with the rollout of the XiOne, the company’s first connected streaming device.
2021
Comcast continues to take major steps forward on the road to 10G – the technology that will allow us to deliver multi-gigabit upload and download speeds over the connections already in tens of millions of homes in America – including a world-first demonstration of a complete 10G connection from network to modem.
2021
Xfinity Mobile has a breakout year with record-high subscriber line additions of 1.2 million, reaching a total of four million lines at year end, and is ranked #1 in Customer Satisfaction by the American Customer Satisfaction Index for the second year in a row.
2021
Comcast Business revenue grows to $9 billion and continues to expand with the acquisition of Masergy, a leading B2B innovator targeting mid-to-large size companies with international locations, and the launch of mobile for small businesses.
2021
Expanding on a successful 10 years of Internet Essentials, Comcast introduces Project UP, our comprehensive initiative to advance digital equity and build a future of unlimited possibilities. Through Project UP, Comcast commits $1 billion over the next 10 years to provide more people with the tools and resources they need to succeed in an increasingly digital world.
2021
Comcast announces its commitment to be carbon neutral by 2035 for Scope 1 and 2 emissions across our entire global operations.
2021
With nearly six billion minutes consumed across NBC Olympics Digital, Peacock, and social media platforms, The Olympic Games Tokyo 2020 becomes the most streamed Olympics in history.
2021
Comcast furthers its commitment to advancing digital equity, installing our 1,000th Lift Zone in St. Paul, Minnesota, and continues to roll out additional locations in community centers nationwide.
2021
In its first year, Comcast RISE provides over $60 million in grants, marketing, and technology services to support more than 6,700 small businesses owned by people of color. With its expansion in January 2022 to all women-owned businesses, the program is on track to support 13,000 businesses by year-end.
2021
Where can you find your PERNR number on ComcastNow home page?
Hover over the Comcast logo
What 3 pieces of information are displayed when you hover over the Comcast logo on the ComcastNow homepage?
NT login, server IP, PERNR number
What does the people icon represent on the ComcastNow homepage?
Social Notifications
This is your one-stop site to help you, the Comcast employee, get questions answered or find more information.
ComcastNow
ComcastNow is broken into these 3 main areas.
Menu, related links, news
From this page, you have access to everything from links, to other Comcast systems, to the latest trending news.
Homepage
This section of ComcastNow allows you to access other Comcast systems such as the Comcast Store, Café 360, or the Employee Directory.
Menu
What are the 3 subcategories of ComcastNow Links?
Working at Comcast, Our Company, Resources
On ComcastNow, this page provides a great deal of resources for new associates.
New to Comcast?
On ComcastNow, this page provides links to pages that help you do your job.
Helpful Resources
On ComcastNow, this page provides frequently used links related to your career.
Quick Links
On ComcastNow, this is your opportunity to build your internal public information that is located on Comcast’s intranet.
ComcastNow Profile
What key piece of company information is located beneath the ComcastNow logo on the homepage?
CMCSA stock price
Where can you locate saved articles on ComcastNow?
MyBookmarks
Make our Customer Experience the Most reliable, consistent and digital, Deliver workld class product innovation and experience, drive groth, Work together as a team
2022 Cable Goals
These widgets on the ComcastNow page are also known as ___.
Connections
This ComcastNow Connection grants you access you ESS and MSS.
Self-Service
This ComcastNow Connection is your “Passport to Progress” at Comcast. It’s like an internal LinkedIn profile that makes it easy for you to promote your personal brand—by highlighting skills, experience, and achievements—and easy for Comcast to find internal talent for job openings, development opportunities, and special projects.
Career Profile
This ComcastNow Connection is a free online learning portal to help employees become stronger leaders.
Harvard ManageMentor
This ComcastNow Connection is the Comcast Business information application for Small to Medium Sized Business (SMB), Mid-Market and Enterprise Customer Care employees.
CAFE
This ComcastNow Connection helps you get answers to your HR-related questions.
(Formerly known as the Employee Service Center or the ESC.)
AskHRSS
This ComcastNow Connection is your source for cable industry news.
CableFAX Daily
This ComcastNow Connection provides standards of business conduct in order to achieve our ethical standards and commitment to integrity.
Code of Conduct
Where can you locate current company news on ComcastNow?
Trending Now
Employee focus, ethics, enthusiasm, diversity, flexibility, quality and respect all represent these.
The 7 Comcast Pillars
An Entrepreneurial Spirit, Act with Integrity, Respect for each other, Giving back to the community
Comcast Core Values
Xfinity Customer Commitment
Respect your time, simplify your experience & make things right if we fall short
By partnering with this organization, we help youth embrace technology in our growing digital world and ensure they excel in it
Boys and Girls Clubs of America
Comcast Employee Resource Group that foster’s an environment of recruiting, retaining, developing and connecting professionals of all abilities. Open to all employees, it is designed to help everyone reach their maximum potential by engaging members through increased exposure, leadership and mentoring opportunities
My Abilities Network
Comcast NBCUniversal hosts the nation’s largest workplace mentoring program in partner with this organization.
Big Brothers & Big Sisters of America
Comcast offers a number of other channels for addressing workplace and integrity issues—all under the umbrella of “_________________________________”
Comcast NBCUniversal Listens
Comcast’s short form news platform where leaders and innovators exchange ideas & tackle the issues facing communities across America
Comcast NewsMakers
Contact this help group representative online or by phone at 888-560-0902 for help with all your health care decisions, from finding a doctor to questioning a claim
Accolade Health Assistants
Cost of internet-ready laptop or desktop computer for Internet Essentials
149.99
Digital Care agents must communicate with customers this way when asking for account-related information
Direct Message (or DM)
Employee Resource Group dedicating to shaping future leaders and serving the community by teaching innovation, collaboration and exceptional business results. It’s focus is professional development, mentorship and networking and community service.
Young Professionals Network
Employee Resource Group established to help businesses embrace different points of views by attracting, developing and retaining lesbian, gay, bisexual, transgender and straight employees. Provides networking opportunities, learning & speaker series, access to senior leadership & meaningful volunteer opportunities to it’s LGBT and straight ally members
Out at Comcast
Employee Resource Group focusing on developing & advancing women at Comcast by providing a forum to network & opportunities for professional growth. Open to all employees, it encourages development by focusing on leadership, advancement & career development opportunities through educational resources and networking events
Women’s Network
Employee Resource Group with members from across Comcast who share a deep respect and commitment to the women & men who have proudly served & continue to serve in our nation’s armed forces. Open to all employees, it promotes a business culture that recognizes, supports and develops the unique characteristics of veterans throughout Comcast & within our communities
Veterans Network (vetnet)
Employees get this percentage based discount on On Demand movies, PPV events, and other x1 purchases.
20%
Established to help attract, promote and retain Asian & Pacific Islander American talent at Comcast. Provides leadership, professional development, community outreach, cultural enrichment & networking opportunities for its members.
APA Asian Pacific Americans
Go here to see you health benefits
myBenefits
HRSS
Human Resources Shared Services
Initiative focused on bringing an environmental perspective to everything we do, informing and entertaining our audiences while driving more sustainable practices into our own operations
Green is Universal
Let your kids take control of the remote and browse independently in a guide designed just for them. This safe environment allows children to easily navigate through age-appropriate content to find their favorite shows, movies and characters.
Kids Zone
Manage your 401k, stock purchase, and equity plans through this company
Fidelity
Mission is to strengthen our commitment to African American employees at Comcast through professional development, career management, mentoring & networking. Also strengthens relationships within the African American community in neighborhoods where our employees live & work, enhancing Comcast’s image as an employer of choice
BEN (Black Employee Network)
NBCUniversal’s long standing, cross-company public service initiative focused on education, diversity, health, civic engagement and the environment. It has addressed the nation’s most pressing social issues & remains a trusted voice for sharing knowledge
The More You Know
On this day Comcast and General Electric completed their transaction to form NBCUniversal LLC
29-Jan-11
Open to all employees, it unites educates and empowers Hispanic professionals in a community experience that helps members realize their professional goals - all while driving business results
Unidos
Partnership with this organization helps combat America’s high school dropout crisis and develops the next generations of leaders.
City Year
Partnership with this organization is a reflection of Comcast’s longtime commitment to helping communities in need. Comcast was one of the first companies to conduct a company wide giving campaign simultaneously across the country for this organization
The United Way
“Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.” This is an example of:
The Comcast Credo
Name the following Touchtone: “We will invest in our people because our company can only be as strong as the people who work here.” (Comcastnow.com
Employee Focus Touchstone.
Name the following Touchtone: “We will work with an unbridled passion for our customers and for our business.”
Enthusiasm Touchstone.
Name the following Touchtone: “We will always act with the highest standards of honesty, fairness, and integrity”
Ethics touchstone
Name the following Touchtone: “We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace.”
Flexibility Touchstone.
Name the following Touchtone: “We will offer the finest and most reliable products available.”
Quality Touchstone.
Name the following Touchtone: “We will show respect for our customers and for each other.”
Respect Touchstone.
Recognized Team members who are driving improvement in customer satisfaction.
Promoter Award
the Advertising and Sales division of Comcast Cable Care
Comcast Spotlight
These are a best practice to enhance employee engagement and our inclusive workforce culture at all levels of the organization.
Employee Resource Groups
This award recognizes warehouse and dispatch employees who go above and beyond the work we do for our customers
The Accelerator Award
This company is a leader in the sports management industry, providing high quality sports & entertainment to millions of fans around the world.
Comcast Spectacor
This customer experience pillar represents training support.
Employee empowerment
This day focuses on raising funds to lift children out of poverty via a combination of grassroots and workplace fundraising, social media challenges & retail cause marketing.
Red Nose Day
This division helps start up endeavors support & grow business ideas with technological, advertising .& financial assistance
Comcast Ventures
This group is a dedicated team of HR, benefits, and payroll professionals who are available to assist you with your questions by phone or online weekdays from 8 a.m. to 10 p.m.
Employee Service Center
This is the primary Comcast Twitter customer service handle
@ComcastCares
This is the rebranded name of the Comcast Guarantee for residential customers.
Xfinity Customer Commitment
This program provides a three-step process for resolving workplace legal disputes.
Comcast Solutions
This program trains youths from primarily diverse, low income backgrounds in internet and computer skills
Comcast Digital Connectors
This resource assists with leave of absence planning and claims.
Sedgwick
This resource provides you and your family with personal and confidential counseling services.
CommPsych
This year NASCAR and Comcast announce a historic agreement that will make Comcast’s XFINITY brand the title sponsor of what is now known as the NASCAR Nationwide Series through 2024
2014
To be eligible for Internet Essentials, applicants must not have an outstanding debt to Comcast in this period of time.
1 Year
