People Skills Flashcards
Gratitude
always WRITE to someone to express grattitude. Hand deliver a handwritten thank you
Effective Listening
1) Hear: Don’t have anything loud going on
2) Interpret: Figure out what they’re REALLY saying
3) Evaluate: How can I say what they just said in another way?
4) Respond: Rephrase their main point
Honesty
- Don’t say things that aren’t true
- Don’t make promises you might not keep
- Don’t keep information from people
Body Language
1) Good Posture
2) Eye contact
3) Smile
4) ALWAYS Use Enthusiasm
5) Keep your body open and facing the other person
6) Tap their arm between the shoulder and elbow
7) Speak Slowly
Choosing your Friends
YOUR FRIENDS SHOULD BE A REFLECTION OF THE GOALS YOU WANT TO ACHIEVE
AS YOUR GOALS CHANGE YOUR FRIEND GROUP SHOULD CHANGE WITH THEM
Empathy
1) Listen to what the other person is saying, just let them talk
2) Regurgitate, rephrase what they just said
3) Ask a question based on what they just said
“Golden Rule”
Treat everyone the way you would want to be treated
Meeting New People
- Go to events where you will meet like minded people
- Go with those people to a place where you will meet even more people
Properly asking for a favor
1) Wait for the right time, when they’re not going to be too busy but with enough notice for them
2) Get right to the point “Can I ask you a favor?”
3) Say Please
4) Offer an Out, “You don’t have to or anything, but I would really appreciate it.”
5) Let them know that you’ve got their back if they ever need you
6) Do something for them in return
Encouraging Someone
1) Ask them questions about it
2) Tell them that it makes you happy to see them working toward something
3) Follow up to see how it’s going
4) Tell them that you are willing to help if they need it
5) Acknowledge them on their progress publicly
* Have the mindset of a fan of a sports team
Offering Constructive Criticism
1) Tell them that what they did was really good
2) Point out something you really like about what they did
3) ASK if they would like a suggestion for how they could do even better next time
4) Phrase the constructive criticism in the form of a suggestion
Proper Manners
1) Say “I really appreciate it”, not just “Thank you”
2) Always say “would you mind” not “please”
Apologizing
When you want to apologize:
DO something, don’t say something
Social “Don’t”s
1) Don’t Complain
2) Don’t comment on anyone’s appearance in anyway that could be offensive
Social “Matching”
Look at their behavior and tone and mirror it in your own
