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Question 1

role of trade union

Answer 1

an organisation that represents a group of employees, with experience of the union leaders they use legal powers to stop employees from being discriminated against

Question 2

role of ACAS

Answer 2

when trade unions cannot come to an agreement with an employer they can involved ACAS, a government funded organisation that that attempts to solve disputes and stop them from going to court

Question 3

grievances

Answer 3

• problems and issues employees have with their workplace
• they should be raised to the managers attention and either contact HR or their trade union
• managers should be trained to solve grievances

Question 4

discipline

Answer 4

• business should have company policies regarding employee conduct and set procedures to deal with those who don’t follow them
• if formal action is needed, investigations should take place
• employees should be given facts of the case and allowed to put their response forward

Question 5

dismissal

Answer 5

• when an employer terminates an employee’s contract
• this is a last resort in terms of sanctions breaking company rules
• employers must be fair and consistent when dismissing employees

Question 6

use of technology

Answer 6

• used to advertise vacancies online
• video conferencing to interview applicants
• virtual learning platforms to train employees
• laptops and emails can allows employees to work outside the office