People in businesses

Question 1

Overdue

Answer 1

Money that has not been paid by the time expected

Question 2

Communication channels

Answer 2

Routes along which info might travel in a business

Question 3

Downward communication

Answer 3

Passing messages from the top of the organization to those at the bottom

Question 4

Upward communication

Answer 4

Passing info from the bottom of an organization to those at the top

Question 5

Horizontal communication

Answer 5

Exchange of info between parties on the same level in an organizational hierarchy

Question 6

Internal communication

Answer 6

Communication between people inside the business

Question 7

External communication

Answer 7

Communication between the business and those outside such as customers, investors or the authorities

Question 8

Formal communication

Answer 8

Use of recognized channels of communication

Question 9

Informal communication

Answer 9

Use of non approved channels when communicating

Question 10

Redeployment

Answer 10

Moving someone or something to a different place or job

Question 11

Internal recruitment

Answer 11

Appointing workers from inside the business

Question 12

External recruitment

Answer 12

Appointing workers from outside the business

Question 13

Unfair dismissal

Answer 13

When a worker is dismissed illegally by a business

Question 14

Ombudsman

Answer 14

Someone who deals with complaints made by ordinary people against the government, banks, insurance, etc.

Question 15

Minimum wage

Answer 15

Minimum amount per hour, which is what most workers are entitled to be paid

Question 16

Apprenticeship

Answer 16

System of training new entrants to a trade or profession, often, but not always, younger workers, mostly on the job training but often with some college attendance

Question 17

Arrears

Answer 17

Money that you owe someone, o is owed to you, because you have not made or have received regular payments at the correct intervals or amounts

Question 18

FTSE 100

Answer 18

Index that measures the share prices of the top 100 companies in the UK

Question 19

Training

Answer 19

Process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

Question 20

Induction training

Answer 20

Training given to new employees when they first start a job

Question 21

On the job training

Answer 21

Training that takes place while you are doing the job

Question 22

Mentoring

Answer 22

Where people with a lot of experience and knowledge advise and help other people at work or younger people preparing for work

Question 23

Supervision

Answer 23

When you supervise someone or something

Question 24

Job rotation

Answer 24

Where employees alternate between jobs during the coarse of their employment

Question 25

Off the job training

Answer 25

Training that takes place away form the work area

Question 26

Job satisfaction

Answer 26

Pleasure, enjoyment or sense of achievement that employees get form their work

Question 27

Hygiene factors

Answer 27

Things at work that result in dissatisfaction

Question 28

Motivators

Answer 28

Things at work that result in satisfaction

Question 29

Job enrichment

Answer 29

Making a job more interesting challenging and interesting

Question 30

Maslow hierarchy of needs

Answer 30

Order of peoples needs starting with basic human needs

Question 31

Remuneration

Answer 31

Money paid to employees for their work or services

Question 32

Time rate

Answer 32

Payment system based on the amount of time employees spend at work

Question 33

Gross pay

Answer 33

Pay before deductions, such as tax

Question 34

Net pay

Answer 34

Take home pay, that is, pay after deductions, such as income tax pension contributions or student loan repayments

Question 35

Overtime

Answer 35

Rate of pay above the normal rate to compensate employees for working extra hours

Question 36

Salary

Answer 36

Pay, usually to non manual workers, expressed a yearly figure but paid monthly.

Question 37

Piece rate

Answer 37

Payment system where workers receive an amount of money for each unit produced

Question 38

Performance related pay

Answer 38

Payment system assigned for non manual workers where pay increases if performance targets are met

Question 39

Bonus systems

Answer 39

Payment in addition to the basic wage for reaching targets or in recognition for service

Question 40

Commission

Answer 40

Payment based on the value of sales, usually a percentage of sales made

Question 41

Fringe benefits

Answer 41

Perks over and above the normal wage or salary

Question 42

Design brief

Answer 42

Set of instructions about what a new product should look like or what features it should have

Question 43

Normal organization

Answer 43

Internal structure of a business as shown by an organization chart

Question 44

Organizational chart

Answer 44

Diagram that shows the different job roles in a business and how they relate to each other

Question 45

Payroll officer

Answer 45

Someone who is responsible for the administration of workers pay in an organization

Question 46

Accounts clerk

Answer 46

Someone who keeps records or accounts in an office

Question 47

Spam of control

Answer 47

Number of people a person is directly responsible for in a business

Question 48

Centralized

Answer 48

Type of organization system where most decisions are made at the top of the organization and then passed down the chain

Question 49

Decentralized

Answer 49

Type of organization system where decision making is pushed down the chain of command and away from the top

Question 50

Trade unions

Answer 50

Organizations, usually in a particular trade or profession they represent workers in meetings with employers

Question 51

Contracts of employment

Answer 51

Written agreements between an employer and an employee in which each has certain obligations

Question 52

Unfair dismissal

Answer 52

When a worker is dismissed illegally by a business

Question 53

Employment tribunal

Answer 53

Court that deals with cases involving disputes between employers and employees

Question 54

Market oriented

Answer 54

Where a business focuses on the needs of consumers when developing products

Question 55

Wholesalers

Answer 55

Persons or businesses that buy goods from manufacturers and sell them in smaller quantities