People In Business Flashcards
Motivation
Factor that influence the behavior of the employees towards achieving set busi. goal.
Productivity
A measure of the efficiency of the input used in the production process, usually labour and capital
Labour productivity
Absenteeism
Labour turnover
The measure of the efficiency of the employees. This can be calculated by the output per employee.
Employees’ non-attendance at work without a good reason.
The rate at which employees leave a busi.
Maslow’s hierarchy
Physical need, safety need, social need, esteem need and self-actualisation
Good, manager identify and satisfy.,productivity increase….
Not good, often difficult to identify the level each employee is on and how much of each need has been met.
Money can also satisfy esteem need
Self-actualisation is rarely, if ever, achieved.
Not everyone has the same need as those in maslow hierarchy.
Taylor theory
Herzberg theory must have an acceptable level of hygiene factor to prevent job dissatisfaction
Motivator
Hygiene factor
Job dissatisfaction
The theory of economic man : human are motivated only by money
Piece rate- payment to employee based on the no. of unit they produced.
Hygiene factor - working condition, wage, relationship with others, supervision, company policies and administration
Motivator - TRARA the work itself, recognition of achievement, achievement, responsibilities, advancement
Motivator-factor that influenced the employee to increase their effort
Hygiene factor- factor that must be present in the workplace to prevent job dissatisfaction
How unhappy and discontent a person is with their job
Financial rewards Non-financial reward Hourly wage rate Salary piece rate Commission Bonus Performance-related pay
Cash and non-cash reward paid to employees. Use to motivate them to increase their effort
Reward given to employees that does not involve any financial reward. Use to motivate employee
Payment to employee based on a fixed amount for each hour worked.
A fixed annual payment to certain grades and types of staff not based on hours worked and output.
Piece rate - payment to employees based on the no. of unit produce
Payment to sales staff based on the value of the items they sell
An additional financial reward paid to employees for achieving the target set by the managers
A bonus scheme used to reward staff for performing to the required standard.
Fringe benefit Profit sharing Job rotation Job enrichment Job enlargement Job satisfaction Quality circle Teamwork Delegation
Non cash reward. Use to retain and recruit employees, recognise the status of certain employees
The additional payment to employees based on the profits of the busi.
Increasing the variety in the workplace by allowing employees to switch from one place to another.
Organising work so that employees are encouraged to use their full abilities.
Widening and increasing task to increase the variety for employees
How happy and content a person is with their job
Groups of employees who meet regularly and discuss work-related problems
Organising production so that groups of employees complete the whole unit of work
Passing responsibilities to perform task to employees lower down in the organisation
Organisation Structure Functional department Hierarchy Chain of comand Span of control Subordinates
A formal, internal framework of a busi. that shows how it is organised and managed
The main activities of busi : marketing, finance, operation and development.
The number of level in an organisation structure
The route through which authority is passed down through an organisation
The number of subordinates reporting to each manager
An employee who is below another employee in an organisation’s hierarchy
Director Annual General meeting CEO Manager Supervisor
Elected members of the Board of Directors of a busi. who are responsible in determining and implementing company’s policies.
A meeting for shareholders that limited company must hold every once in a year
The most senior manager who is responsible for the overall performance and success of a company.
An individual who is in charge of a certain task, or a certain area or department of a business.
Individual that controls and checks the work of subordinates.
Delayering Centralised organisation Decentralised organisation Induction training On the job training Off the job training
Reducing the size of hierarchy by removing one or more level- most often middle management
One where important decision-making power is held at the head office
One where decision-making power is passed down the organisation to lower level
Training to help new recruits to get familiar with the workplace, the people they work with and the procedures they need to follow
Training that takes place at workplace, watch or follow an experience employee
Training that takes place away from the workplace, college, University and specialist training provider premises
Trade union Autocratic leadership Democratic leadership Laissez-faire leadership Delegation
An organisation of employees that aim at improving pay and working condition and providing other services, such as legal advice, for members
Leadership style where leader makes all the decision
Leadership style where employees take part in decision making
Leadership style where most of the decision are left to the employee
Passing the authority down through the organisational hierarchy to a subordinate.
Internal recruitment External recruitment Job description Person specification Shortlist
Filling a vacant post with someone already employed in the business.
Filling a vacant post with somebody not already employed in the busi.
A list of key points about a job,job title, accountability, responsibility and key duties
A list of the qualifications, skills and personal qualities looked for in a successful applicant.
A list of candidates who are chosen from all of the applicants to be interviewed for the job
Dismissal
Redundancy
Retirement
Resignation
Termination by the employer because the employee has broken the rule and did not perform his/her task well
Termination of employment made by employer because the job is no longer needed.
Termination of employment due to the employee reaching an age beyond which they do not need to work.
Termination of employment by the employee, perhaps because they have found a job with different employer.
