Marketing Flashcards

1
Q
Customer base
Market
Target market
Customer
Consumer
Industrial market
Business environment
A

Group of cus. that repeatedly purchase g and s of a busi.

Cus. or cons. that are interested in buying a product and have financial resources to do so.

Individual or organisation identified by a busi. as a cus. or cons. of its products.

An Individual or busi. that buy g and s from a busi

The final user of a product

Market for g and s bought by other busi to use in their production process

Combination of internal and external factor that influence the operation of the busi.

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2
Q
Niche market
Mass market
Market segment
Market segmentation
Geographic segmentation
Demographic segmentation
Psychographic segmentation
A

Develop a product to a small segment of market

Sell the same product to the whole market

Part of the whole market in which cons. has specific characteristics.

Dividing the whole market into segments by cons.characteristics and then targeting different products to each segment

Dividing cons in the market by geographical area

Dividing cons in the market by factors such as age, gender, ethnic background, income and social class

Dividing cons in the market by personalities, lifestyles and attitudes

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3
Q
Market research
Unique selling point
Market orientated
Product orientated 
Primary research
Secondary research
A

The process of collecting, recording and analysing the data about the cus. competitor andarket of a product.

The special feature of a product that set it apart from other competitor product

Product are developed based on cons. demand as identified by market research

Firm decide what to produce and try to find buyers for the product

The collection of first hand data for specific use of the bus.

The collection of data from the second sources.

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4
Q
Quantitative research
Qualitative research
Sample
Primary too ex. use sampling
1 quota sampling
2 stratified sampling
3 random sampling
A

Collection of numerical data that can be analysed using statistical technique

Collection of data about the cus buying behaviour and their opinion about the product

A representative sample of the target market selected to take part in market research.

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5
Q
Start up capital
Working capital
Non current asset
Capital expenditure
Long term finance
Short term finance
Retained profit
A

Capital needed by an entrepreneur when first starting up a business.

Capital needed to pay day to day expenses and short term debt. Example..

Asset that the busi expect to use for more than one year. Ex..

Money spent on purchasing non current asset such as…

Debt use to finance expansion plan and purchasing of NCA. busi is not expected to repay in less than five years.

Loans given by lender to the busi. Busi expect to repay within one year.

Profit that is remaining after tax, dividend and expenses have all been paid. It is ploughed back into the busi.

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6
Q
Overdraft
Trade receivable
Debt factoring
Bank loan
Leasing
A

An agreement with the bank that allows the busi to spend more money than the busi. has in its bank account. Need to repay withing 12 months

The amount the credit cus. owed to the busi. Theses cus buy good on credit

Selling trade receivable to a company to improve busi liquidity

Provision of finance by the bank to purchase NCA or finance the expansion plan of the busi. Need to repay with interest over an agreed period of time

Obtaining use of a NCA by paying instalments to the leasing company over a fixed period of time. Ownership remains with the leasing company

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7
Q
Hire purchase
Mortgage
Debenture
Share issue
Equity finance
Micro finance
Crowd funding
A

Purchasing a NCA by paying an instalment over a fixed period of time. The asset is owned by the purchasing company after the completion of final repayment.

Long term loan used for the purchase of land and building

A bond issued by the busi to raise long term finance usually at a fixed rate of interest.

A permanent capital to limited company

Permanent capital provided by the owners of a Ltd company.

Provide a small amount of capital loaned to the entrepreneurs in countries where busi. finances are hard to obtain. Need to repay within a very short period of time

Finance a busi idea by obtaining a small amount of capital from a large crowd of people. Used Internet and social media networks.

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8
Q
MNC
Host country
Domestic country
Globalisation
Quota
Tariffs
Trade bloc
A

An organisation that has operation in more than one country

Foreign country where the MNC operates in

The country where the MNC first established its operations

The process by which countries are connected with each other because of trade of goods and services

The physical limit of the amount of goods that can be imported and exported

Tax charged on imported and exported goods
A group of countries that trade with each other and are usually part of a free trade agreement

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9
Q

Exchange rate
Appreaciation
Depreciation
Balance of payment

A

The rate at which one country’s currency can be exchanged for that of another.

A currency is said to appreciate if its value of currency increases with respect to another

A currency is said to depreciate if its value of currency goes down with respect to another

The difference between the value of imported and exported goods and services over a year.

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10
Q
Externality
Sustainable development
Pressure group
Social benefit
Social cost
Cost benefit analysis
A

The effect of business decisions on unrelated parties

A business is said to be sustainable if it has an overall positive impact on the environment and its stakeholder, ensuring its survival in the future

A group of like-minded people that put pressure on government and business and try to influence them in terms of decision-making.

The positive impact of the busi on the society

The negative impact of the busi on teh society

The analysis of the cost and benefit of a project, the focus being on the social cost and benefit.

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11
Q
Recession
Inflation
Level of unemployment
GDP
Tax
Interest rate
Direct tax
Indirect tax
Disposable income
A

The economy shrinks in size. Unemployment rate rises and m there is a falling demand of g and s

The increase in value of g and s over a time

The percentage of a population that are capable of working but could not find a job

The value of all g and s produced by a country in a year

Money charged on income and g and s. Money will be use by the govern. for reinvestment.

Money charge on the amount an individual or a busi loaned from a lender.

Tax charged on personal income or tax on the profit earned by a busi.

Tax charged on the price of g and s, which is added to the price of g and s before they are bought

Amount of income left after all the taxes have been paid

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12
Q
Gross profit margin
Profit margin
Adding value
Return on capital employed
Liquidity
Current ratio
Acid test ratio
A

Ratio between gross profit and revenue

Ratio between profit before tax and revenue

The difference between the cost of bought in material and selling price of a product

Ratio between profit and capital employed

A measure of how well the busi is able to pay day to day expenses and short term debt

Ratio between current asset and current liability

Ratio between liquid asset and current liability

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13
Q
Gross profit
Profit
Total cost
Revenue 
Cost of sales
Expenses
Income statement
A

Difference between revenue an cost of sales

Difference between revenue and total cost

Cost of sales plus expenses

The amount earned from the sales of a product

The cost of purchasing the goods used to make the products sold

day to day operating expenses of a business
.
Financial statement that records the revenue, cost of sales and profit of a business for a given period of time.

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14
Q
Statement of financial position
Asset
Liabilities
Trade receivable
Trade payable
NCA
NCL
CA
CL
Owner equity
Shareholder equity
A

Accounting statement records the asset, liabilities and owner’s equity of a busi at a particular date

All the resources owned by the business

Dets or loans that the busi. expects to pay to the lenders

The amount the credit customers owe to the busi. They buy goods on credit

The amount the busi. owes to the credit suppliers. The busi buy goods on credit.

Resources that the busi owns and expects to use for more than one year

Debts of the busi that will be payable for more than one year

Resources that are more liquid than non current asset and expects to use up within a year.

Debts that the busi is expected to clear before the date of the next statement of financial position
The amount the busi owes to the owner’s, including capital and retained profits

An alternative term of owner equity, but can only be used by limited liability companies

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15
Q
Credit sales
Cash flow forecast
Net cash flow
Infrastructure
Government incentives
A

Goods sold to cus who will pay for these at an agreed date in the future

An estimate of the cash inflow and cash outflow
Cash inflow minus cash outflow

The basic facilities, services and installations needed for a business to function such as power, water and transport link

Usually finance such as grants and interest free loans provided to a busi to help when locating in a country or in an area of a coutry.

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16
Q
Quality
Quality assurance
Quality control
Quality srandards
Break even
A

Ensure a g or s that meet the needs and requirements of the cus

A system of setting agreed standards for every stage of production

Checking the quality of the product through inspection.

The minimum standards of production or service that is acceptable to cons.

The level of output where the revenue equals the totals cost. The busi is neither making a profit nor lost

17
Q
Margin of safety
Total cost
Fixed cost
Variable cost
Diseconomies of scale
Economies of scale
Average cost
A

The difference between the current level of output and the break even output

All the variable and fixed cost of producing the total output

Cost that do not change with output

Cost that change in direct proportion to output

Factors that cause the avarage cost to increases when the scale of operation increase

The reduction of avarage cost as a result of an increases in the scale of operation

The cost needed to produce a single unit of product

18
Q
Production
Productivity
Inventories
Lean production
Just in time inventory control
Kaizen
Job production
Batch production
Flow production
Capital intensive
A

The process of converting inputs such as land, labour and capital into saleable goods

A measure of the efficiency of the inputs used in the production process

The stock of raw materials, work in progress and finished good held by a busi.

The production of g and s with the minimum waste of resources

Means that no inventories is held by the busi. They will arrive just the time they are needed in the production process

This approach gives all the employees opportunities to raise up their voice on how to improve the productivity and quality

Production of a items one at a time

Production of items in batches. The batches will pass through different stages during the production process

The production of large quantity of identicle goods at a continuously moving process

The excessive use of capital equipment during the production process compared to labour input

19
Q
Joint venture
Domestic market
Barrier of trade
Marketing strategy
Niche market
Mass market
E commerce
A

An agreement between two or more businesses to work together on a project

The market of g and s in the business ‘s own country

Usually taxes, quotas or bans that one country places on the goods or other countries to prevent or increase the cost of them entering that country

The plan to achieve marketing objectives uing the given level of resources

Produce a product to a small segment of market

Produce the same products to the whole market

The use of tech and inter by the busi to promote and sell g and s to cus.

20
Q
Personal selling
Direct mail
Sales promotion
Advertising
Below the line promotion
Channels of distribution
Middlemen
Retailer
Wholesaler
A

Sales staff sells the products directly to cus. To achieve a sale and form long term relationship between cus and company

Sending leaflets and printed materials to the addresses of targeted cus.

Incentives used to encourage short term an increase in sales and repeat purchase

Paid for communication with the cus that use visual media. Aim to inform and persuade cons to buy a product
Not paid for communication use incentives to attract people to buy g and s
How the product gets from the producer to the final cus.
The intermediaries in the channel of distribution such as retailer and wholesaler
Outlets and shops that sells g and s to the final cus.
Business that buys goods in bulk from the producers and send them to retailers.

21
Q
Promotion
Informative advertising
Persuasive advertising
Sponsorship
Marketing budget
A

Marketing activity use to create product awareness and attract more potential cus.

Form of advertising that provide detailed info of the product to cus. Create product awareness

Form of advertising that convince the cus to buy the busi products rather than the competitors products

The payment for advertising the brand name and product of a busi through associating with a particular event.

The amount set aside for conducting marketing activities during a particular period of time

22
Q
Marketing mix
Four P
Product
Brand
Brand image
Product life cycle
Extension strategy
Price
Product quality
A

Four marketing decisions needed for the effective marketing of a product

The right product at the right price with the right promotion in the right place

G or s produce to satisfy cus need and want

A name, logo or image that distinguishes a product from competitors products

The general impression of a product held by cons

The pattern of sales of a product from introduction to its withdrawal from the market

Marketing activities used to extend the maturity stage of a product

The amount the cus pay to the supplier for the g or s that they bought.

The product meet the need and expectation of cus.

23
Q
Price  skimming
Penetration pricing
Competitive pricing
Price leadership pricing
Cost plus pricing
Loss leader pricing
Demand
Price elasticity of demand
A

Setting high price for a new product because of its unique features

Set lower than its competitors, use to launch new product

Set price similar to competitors products, already establish in the market

Based on price set by dominant firms

Set price of a small no. Of product below cost to attract into outlet, hope they will buy other products priced to earn profit

The cost of manufacture the product plus a profit of mark up

The amount of g and s cus. Are willing and able to buy

% change in demand < % $

% change in demand > % $

24
Q

Price inelastic demand

Price elastic demand

A

The percentage change of the demand is less than the percentage change in price

The percentage change of the demand is greater than the percentage change in price