People In Business

Question 1

What is a flat structure?

Answer 1

One with very few layers

Question 2

What is a tall structure?

Answer 2

One with many layers

Question 3

What is a line manager?

Answer 3

They oversee the work of other staff

Question 4

What are subordinates?

Answer 4

Those who report to staff higher up the hierarchy

Question 5

What is span of control?

Answer 5

The number of subordinates reporting directly to a manager

Question 6

What is chain of command?

Answer 6

The oath where instructions are passed

Question 7

What is a centralised organisation?

Answer 7

One where senior managers make the majority of decisions

Question 8

What are decentralised organisations?

Answer 8

They delegate authority down the chain of command

Question 9

Why do organisations draw up workforce plans?

Answer 9

To identify future staffing requirements

Question 10

What does a job description contain

Answer 10

The work to be done, including title, location and tasks

Question 11

What is a person specification?

Answer 11

The individual qualities required and desired of the person in question

Question 12

Advantages/disadvantages of internal recruitment

Answer 12

\+you know them (reliable)
\+quicker and cheaper
\+creates an incentive for hard work
-can demotivate those not promoted
-no new ideas
-creates another vacancy

Question 13

Advantages/disadvantages of external recruitment

Answer 13

\+new ideas
\+no new vacancy
\+fresh energy/motivation
-more expensive and longer
-will they fit in?
-you don’t know them

Question 14

What is induction training?

Answer 14

Training given to new employees to help them understand their role and makes them able to do the job

Question 15

What is on-the-job-training?

Answer 15

Where existing members of staff will explain a job of skill

Question 16

What is off-the-job-training?

Answer 16

Where experts are paid to explain a job or skill

Question 17

What are benefits of motivated staff?

Answer 17

Increased output
Increased quality
More staff retention

Question 18

What are the forms of motivation

Answer 18

Monetary and non-monetary

Question 19

Time rate

Answer 19

Staff are paid based on hours

Question 20

Overtim

Answer 20

Staff are paid for working beyond the required hours

Question 21

Piece rate

Answer 21

Where staff are paid for the number of items produced

Question 22

Commission

Answer 22

Where staff are paid for the amount of items sold

Question 23

Performance related pay

Answer 23

Where staff get a bonus for meeting a target set by a manager

Question 24

Profit sharing

Answer 24

Where staff receive a part of any profits made by a business

Question 25

Salary

Answer 25

Staff are paid monthly no matter how many hours they work

Question 26

Fringe benefits

Answer 26

Non monetary methods of payments

Question 27

Job rotation

Answer 27

Switching staff between different tasks to reduce monotony

Question 28

Job enlargement

Answer 28

Staff are given more tasks of similar difficulty

Question 29

Job enrichment

Answer 29

Giving staff more interesting and challenging tasks

Question 30

Empowerment

Answer 30

Giving staff the opportunity to make their own decisions

Question 31

Maslow’s hierarchy of needs

Answer 31

``` Self-actualisation Esteem Belonging Safety Physiological ```

Question 32

Taylorism

Answer 32

Staff do not enjoy work and they are only motivated by threats and money

Question 33

Vertical communication

Answer 33

Different organisational levels

Question 34

Horizontal communication

Answer 34

Same organisational level

Question 35

Internal vs external communication

Answer 35

Internal communication is within the business, external is outside

Question 36

Channel of communication

Answer 36

The path taken by a message

Question 37

Benefits of effective communication

Answer 37

Good relationship with customers Staff understand roles More motivated staff

Question 38

Barriers to communication

Answer 38

``` Language Jargon Overload Noise Emotion Not enough info ```

Question 39

Benefits of ICT

Answer 39

Home working Quicker communication E-commerce Easier to communicate with customers

Question 40

CV

Answer 40

Written by a potential employee to set out their past achievements and suitability for work

Question 41

Application form

Answer 41

Written by a potential employer for a possible employee to fill in explaining their suitability for a job