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Business > People In Business > Flashcards

People In Business Flashcards

1
Q

What is a flat structure?

A

One with very few layers

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2
Q

What is a tall structure?

A

One with many layers

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3
Q

What is a line manager?

A

They oversee the work of other staff

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4
Q

What are subordinates?

A

Those who report to staff higher up the hierarchy

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5
Q

What is span of control?

A

The number of subordinates reporting directly to a manager

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6
Q

What is chain of command?

A

The oath where instructions are passed

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7
Q

What is a centralised organisation?

A

One where senior managers make the majority of decisions

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8
Q

What are decentralised organisations?

A

They delegate authority down the chain of command

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9
Q

Why do organisations draw up workforce plans?

A

To identify future staffing requirements

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10
Q

What does a job description contain

A

The work to be done, including title, location and tasks

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11
Q

What is a person specification?

A

The individual qualities required and desired of the person in question

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12
Q

Advantages/disadvantages of internal recruitment

A 
\+you know them (reliable)
\+quicker and cheaper
\+creates an incentive for hard work
-can demotivate those not promoted
-no new ideas
-creates another vacancy
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13
Q

Advantages/disadvantages of external recruitment

A 
\+new ideas
\+no new vacancy
\+fresh energy/motivation
-more expensive and longer
-will they fit in?
-you don’t know them
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14
Q

What is induction training?

A

Training given to new employees to help them understand their role and makes them able to do the job

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15
Q

What is on-the-job-training?

A

Where existing members of staff will explain a job of skill

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16
Q

What is off-the-job-training?

A

Where experts are paid to explain a job or skill

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17
Q

What are benefits of motivated staff?

A

Increased output
Increased quality
More staff retention

18
Q

What are the forms of motivation

A

Monetary and non-monetary

19
Q

Time rate

A

Staff are paid based on hours

20
Q

Overtim

A

Staff are paid for working beyond the required hours

21
Q

Piece rate

A

Where staff are paid for the number of items produced

22
Q

Commission

A

Where staff are paid for the amount of items sold

23
Q

Performance related pay

A

Where staff get a bonus for meeting a target set by a manager

24
Q

Profit sharing

A

Where staff receive a part of any profits made by a business

25
Q

Salary

A

Staff are paid monthly no matter how many hours they work

26
Q

Fringe benefits

A

Non monetary methods of payments

27
Q

Job rotation

A

Switching staff between different tasks to reduce monotony

28
Q

Job enlargement

A

Staff are given more tasks of similar difficulty

29
Q

Job enrichment

A

Giving staff more interesting and challenging tasks

30
Q

Empowerment

A

Giving staff the opportunity to make their own decisions

31
Q

Maslow’s hierarchy of needs

A 
Self-actualisation
Esteem
Belonging
Safety
Physiological
32
Q

Taylorism

A

Staff do not enjoy work and they are only motivated by threats and money

33
Q

Vertical communication

A

Different organisational levels

34
Q

Horizontal communication

A

Same organisational level

35
Q

Internal vs external communication

A

Internal communication is within the business, external is outside

36
Q

Channel of communication

A

The path taken by a message

37
Q

Benefits of effective communication

A

Good relationship with customers
Staff understand roles
More motivated staff

38
Q

Barriers to communication

A 
Language
Jargon
Overload
Noise
Emotion
Not enough info
39
Q

Benefits of ICT

A

Home working
Quicker communication
E-commerce
Easier to communicate with customers

40
Q

CV

A

Written by a potential employee to set out their past achievements and suitability for work

41
Q

Application form

A

Written by a potential employer for a possible employee to fill in explaining their suitability for a job

Business (17 decks)

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