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Business > People In Business > Flashcards

People In Business Flashcards

1
Q

What are methods of communication ?

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2
Q

What are the Benefits & Limitations of Different Methods of Communication?

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3
Q

What is the use of IT in Communication?

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4
Q

What is the Importance of Good Communication?

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5
Q

What is the Explanation of the Importance of Effective Communication?

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6
Q

What are the Problems of Ineffective Communication?

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7
Q

What are Typical Barriers to Communication in Business?

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8
Q

How can you improve communication ?

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9
Q

Compare the Different Types of Employment.

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10
Q

How do you Compare Recruitment Documents?

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11
Q

What is a Comparison of the Person Specification & Job Description ?

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12
Q

How to Compare Application Forms & CVs?

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13
Q

How do you advertise Vacancies Internally and Externally?

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14
Q

What are Shortlisting and Interviews?

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15
Q

What is employment law ?

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Legal controls are the laws and regulations passed by governments that require businesses to conduct their behaviour in a particular manner

Many countries have passed laws and introduced regulations that affect the relationship between employers and employees and relate to aspects including
Pay
Hours and conditions of work
Safety
Discrimination
Rights to paid and unpaid absence e.g. holiday
Dismissal

The main aim of employment law is to protect and prevent exploitation of workers

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16
Q

What are equal opportunities ?

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Equal opportunities means that all individuals should be treated equitably, regardless of protected characteristics such as gender, race, religion and disability

Many countries have introduced laws preventing discrimination in the workplace
E.g. France’s discrimination laws identify a range of protected characteristics that cannot be discriminated against including sexual orientation, gender identity, age, pregnancy, trade union activities and physical appearance

Businesses must comply with equal opportunities legislation to prevent discrimination from occurring in the workplace

Discrimination at work is when the employer makes decisions that are based on ‘unfair’ reasons
In most countries many of these forms of discrimination are illegal
Workers who have suffered discrimination can take legal action against an employer

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17
Q

What is the minimum wage law ?

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18
Q

What is the Importance of Well-trained Employees ?

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19
Q

What are the Common Elements of Induction Training ?

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20
Q

What are the Advantages & Disadvantages of Induction Training.

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21
Q

What are the Advantages & Disadvantages of On-the-Job Training?

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22
Q

What are the Advantages & Disadvantages of Off-the-Job Training?

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23
Q

What are the Benefits of a Motivated Workforce?

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Motivation refers to the inner desire or willingness that drives a person to take action and achieve a specific goal or outcome

Motivation plays a critical role in business success
Motivated employees are more productive and efficient
They are likely to be engaged in their work and use their initiative to solve problems
They generate higher levels of output and quality
Increased productivity results in higher profits for the business

Labour turnover rates are often lower when a workforce is well motivated
Motivated employees are more likely to stay with the company long-term
Lower turnover rates reduce the need for costly recruitment and training

The reliability and loyalty of motivated workers are likely to be high
Motivated employees take pride in their work, show up on time, meet deadlines and take fewer sick days
This leads to increased trust between the business and its employees and encourages a positive organisational culture

24
Q

What are the main Theories of Motivation?

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25
Q

What is Taylor’s Theory of Motivation?

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26
Q

Evaluate Taylors motivation theory .

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27
Q

What was Maslow’s Hierarchy of Needs?

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28
Q

What are the Advantages & Disadvantages to Business of Applying Maslow’s Hierarchy?

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29
Q

What was Herzberg’s Theory of Motivation?

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30
Q

How does Hygiene Factors to Decrease Dissatisfaction?

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Pay fair wages/salaries
If an employee is not paid a fair wage for their work, they may become dissatisfied and demotivated
Offer excellent working conditions
If the workplace is dirty, unsafe or uncomfortable, employees may become dissatisfied and demotivated
Google has a reputation for providing amazing workplaces, which include gourmet restaurants, laundry services and dog care
Offer employment contracts which provide job security
If employees feel that their job is not secure, they may become anxious and demotivated and contribute less to the business’s goals

31
Q

How does Motivating Factors to Increase Satisfaction?

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Build a recognition and rewards culture
When employees are recognised and rewarded for their hard work, they are motivated to continue performing well
Examples include salesperson of the month award and regular staff social events
Offer opportunities for growth and development
When employees are given opportunities to learn new skills and advance in their careers, they are motivated to continue working for the company
Examples may include personalised growth plans, which help workers achieve professional goals or sabbaticals, which allow workers to periodically pursue a valued interest
Provide challenging work which requires problem-solving
When employees are given challenging work that allows them to use their skills and abilities, they are motivated to continue performing well
Examples may include job rotation or job enlargement through delegation

32
Q

What are Financial Incentives?

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Financial incentives are rewards or payments given to employees in return for their labour or improved performance

The different theories of human motivation offer varying perspectives on the role of money in motivating staff
Herzberg’s Two Factor Theory says that money is not generally a motivator, but the lack of it leads to dissatisfaction
Maslow’s Hierarchy of Needs argues that people move through levels of needs that motivate them; their lower-order needs are closely linked to financial rewards, while their higher-order needs are rarely linked to pay
Physiological and safety needs can be partially met by providing adequate pay
Love and Belonging needs are often met by encouraging aspects such as teamwork

33
Q

Explain the Financial Incentives that are Available to Businesses.

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34
Q

What are Non-financial Incentives?

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35
Q

What is an organisational structure ?

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An organisational structure outlines the reporting relationships, roles, and responsibilities of employees

36
Q

What is hierarchy ?

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A hierarchy refers to the levels of authority within an organisation
It describes the ranking of positions from top to bottom
The higher the position in the hierarchy, the more authority and power it holds
The hierarchy usually includes top-level management, middle-level management, and lower-level employees

37
Q

What is a chain of command ?

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The chain of command is the formal line of authority that flows downward from top management to lower-level employees
It defines who reports to whom and who is responsible for making decisions
The chain of command helps to establish a clear communication channel and helps to maintain accountability within the organisation

38
Q

What is a span of control ?

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The span of control refers to the number of employees that a manager or supervisor directly manages
It is based on the principle that a manager can only effectively manage a limited number of employees
A narrower span of control means that there are more layers of management
A wider span of control means that there are fewer layers of management

39
Q

What are the characteristics of Hierarchical and Flat Structures?

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Hierarchical Organisational Structure

Disadvantages

Can create communication barriers between upper and lower levels of the hierarchy
Decision-making can be slow as information must pass through multiple layers of management

Flat Organisational Structure

Disadvantages

Employee roles and management may not be clearly defined
May require employees to take on multiple roles and responsibilities, leading to burnout and stress

40
Q

What is the evaluation of Centralised & Decentralised Organisational Structures?

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41
Q

What are business roles ?

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42
Q

What are the Roles & Responsibilities of Managers?

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43
Q

What is Delegation ?

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44
Q

What are the functional roles of a business ?

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45
Q

What are the Roles of the four main Functional Areas?

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46
Q

What are some examples of Functional Areas Working Together?

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Business (4 decks)

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