People

Question 1

The design and implementation of compensation systems and benefits packages, which employers use to attract and retain employees.

Answer 1

Total rewards

Question 2

Elements of total rewards

Answer 2

Compensation
Benefits
Work-life effectiveness
Recognition
Performance management
Talent development

Question 3

Total Rewards Strategy

Answer 3

Assessment, design, implementation, and evaluation

Question 4

Elements of an Assessment Report (4)

Answer 4

Who should be eligible for coverage?
What behaviors of value should be rewarded?
What type of rewards will do the best job?
How will changes, if any, be funded?

Question 5

Political, economic, social, and technological factors that may influence an organization’s total rewards strategy.

Answer 5

PEST Factors

Question 6

The effort employees put into their jobs, which leads to greater value

Answer 6

behavioral engagement

Question 7

a survey designed to measure important data on specific issues that the employer may be evaluating or considering

Answer 7

employee opinion survey

Question 8

a group of learners sitting in the center of a circle debating or discussing a topic while the remaining learners observe the discussion.

Answer 8

fishbowl activities

Question 9

the process of collecting information about the requirements of a job

Answer 9

job analysis

Question 10

job analysis method involving questionnaires structured in a way the requires specific responses to help determine the frequency, importance, and skills required for a job. Allows for analysis with computer models.

Answer 10

highly structured questionnaire

Question 11

job analysis method involving a log maintained by the employee to document the frequency and timing of tasks. Results in large amounts of information.

Answer 11

work diary (or work log)

Question 12

a big-picture view of an organization’s performance as measured against goals in areas such as finance, customer base, processes, learning, human capital, and growth

Answer 12

balanced scorecard approach

Question 13

Employee branding practice involving the identification of critical interaction points where potential applicants most likely come in contact the the organization’s brand.

Answer 13

Touchpoint mapping

Question 14

Kilpatrick’s Four-Level Training Evaluation Model

Answer 14

Reaction - measure reaction to the training
Learning - measure how much knowledge increased
Behavior - measure behavior change several weeks later
Results - measure outcomes, beliefs, or results of training

Question 15

profitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold

Answer 15

gross margin

Question 16

moving employees to another company’s payroll as a service for a client organization

Answer 16

Employee leasing

Question 17

vendor who, as co-employer, provides qualified workers to a client organization; essentially serving as the human resource department and performing the payroll function.

Answer 17

Professional employer organization (PEO)

Question 18

Planning to identify what skill sets are needed for the company to successfully execute the company’s strategy

Answer 18

human resource capital management planning

Question 19

A systematic method of identifying the effort of external opportunities and threats that affect an organization.

Answer 19

PEST Analysis