People

Question 1

What does a job description consist of?

Answer 1

1) Formal title of the job.
2) The main purpose of the job.
3) The job’s main duties.
4) Say whether it’s full / part time job.

Question 2

What does the person specification list?

Answer 2

1) The qualifications
2) Xp.
3) Attitudes the ideal candidate would have.

Question 3

Why are personal recommendations beneficial?

Answer 3

1) Useful for small benefits.
2) Saves money in advertising the job.
3) Candidate is more likely to fit in with existing staff.

Question 4

What are the advantages of internal advertisement?

Answer 4

1) Cheaper.
2) Post can be filled more quickly.
3) Candidates already know the firm well.

Question 5

What are the disadvantages of internal advertisement?

Answer 5

1) No new ideas.
2) Promotion will leave a vacancy to fill.
3) Very few possible candidates to choose from.

Question 6

What are the advantages of external advertisement?

Answer 6

1) Advert will be seen by a wider range of applicants.
2) The new candidates may bring better ideas.
3) It can motivate the current employees to produce and achieve more in hopes of obtaining the next promotional opportunity.

Question 7

What are the disadvantages of external advertisement?

Answer 7

1) More expensive than the local press.
2) Can damage employee morale as current employees may feel it lessens their promotion chances.
3) Takes more time to train an external candidate.

Question 8

What is a CV?

Answer 8

A summary of the candidates personal details, skills qualifications and interests.

Written in standard format to give the firm basic facts.

Question 9

What is an application form?

Answer 9

Gives the firm desired info. about the candidate.

Quicker to process and more relevant to the job.

Question 10

What are references?

Answer 10

Statements about the character of the candidate written by a previous line manager.

Usually confidential - candidate won’t see what’s written about them.

Question 11

Why are interviews conducted?

Answer 11

To assess the candidate’s:

• Confidence
• Social and verbal skills
• Whether they’ll be compatible with existing workers
• General attitude.

Question 12

What are the tests to select employees?

Answer 12

1) Skills test.
2) Personality tests - Assess the personal qualities.
3) Aptitude test - Whether candidate has potential to learn how to do the job.
4) Group tests - Test leadership and decision-making.

Question 13

Define time rate

Answer 13

Pays workers by the hour:

Encourages people to work long hours; they have an incentive to work slowly.

Best for jobs where measuring output is hard.

Question 14

Define piece rate

Answer 14

Pay workers by no. of items produced.

Used if the output of each worker can be easily measured (factory worker).

Encourage people to work quickly; if they might get tired from working too quickly.

Question 15

Define wage

Answer 15

Paid to manual workers and depend on the amount of work done.

Question 16

Define salary

Answer 16

Fixed amount paid monthly.

E.g. office staff who don’t directly help to make the product.

Question 17

What is an advantage and a disadvantage of a salary?

Answer 17

Firm and workers know exactly how much they’ll be paid.

Doesn’t reward improved performance
(pay stays same no matter how well staff perform).

Question 18

Who is commission paid to?

Answer 18

Sales staff - the earn a small basic salary and earn more money for every item they sell.

Question 19

What is a pension?

Answer 19

The business makes payments into a pension fund each month as long as the employee pays money into the fund.

Encourages staff to save for retirement.

Question 20

Why are motivated workers beneficial?

Answer 20

1) Perform better.
2) Produce more and better-quality products.
3) Stay with the company for longer: reducing staff turnover and saving money (business spends less on recruiting and training new workers).

Question 21

How can training improve motivation of staff?

Answer 21

1) Makes them better at their jobs.
2) They might enjoy working if they’re good at the job.
3) Can be trained to learn new skills - they can do new tasks.

Question 22

What is job enlargement?

Answer 22

Giving a productive member of staff more tasks.

It increases the size of their job description.

Question 23

What is job enrichment?

Answer 23

Giving a worker greater responsibility.

May mean the worker needs more training; they might become more motivated and work harder.

Question 24

What are fringe benefits?

Answer 24

Any reward that’s not part of a worker’s main income.

E.g. company car, gym membership, daily meal allowance or free health assurance.

Question 25

What are the 3 laws that workers have?

Answer 25

1) National Minimum Wage.
2) Anti-Discrimination Laws.
3) Health and Safety Legislation.

Question 26

When can employees be dismissed?

Answer 26

When they’re incompetent or have shown gross misconduct under the discipline procedure.

Question 27

When can employees be made redundant?

Answer 27

When they’re jobs no longer exist.

The firm can’t re-advertise the redundant job.

Question 28

What is an employment tribunal and what does it do?

Answer 28

An organisation which employees who think they’ve been unfairly dismissed or made redundant can appeal to.

It can: award compensation or reinstate the employee.