PEOPLE Flashcards
Describe the reasons for workforce changing
To meet increasing demand for existing products
To help open new stores
To enter new markets
To respond to flexible working
To develop new products to satisfy demands
What’s the role of HR
-Empower staff
-Train staff
-ensure positive employee relations
-ensure the organisation has the personal it needs
-comply with current employment legislation
Reasons for workforce changing
(Why do employees leave)
-To respond to falling sales/demand for products
-Business needs different employees with different skills
-to take up positions with competitors or other local employees
-employees leave (maternity,bereavement)
Internal Recruitment
Advantages and Disadvantages
Advantages
-lower costs than promoting externally
-Person is already known,less chance of employee not suited getting employed
-Vacancy can be filled quick
-Motivator for employee,prospect of internal promotion
Disadvantages
-Narrower selection of people,may not choose best suited
-New workers can bring new ideas and skills,potentially stiffling creativity
-promotion will cause another vacancy
Equality act 2010 Impacts on an organisation
if its not complied with major fines and prosecution->bad public image-> harder to hire employees
spend resources/money on training employees->slower production as staff are out->lower profit and sales
What are the advantages/Disadvantages of training
Gives the employees motivation/confidence they can carry out their job correctly
Helps improve the quality of the product/service
attracts high quality staff
Reduces workplace incidents
DIsadvantages
-Costly for an organisation if outside training centres are used
-loss in production time
-Staff may leave after being trained therefore business loses out on money
Advantages and disadvantages of
Induction training
Staff become familiar with the organisations procedures quickly and feel settled
health and safety procedures are covered
Disadvantages
Prevents staff from starting immediately
Existing staff are removed from their work to help with the induction training
Advantages and disadvantages of
Off the job training
A
little distractions,people can concentrate on learning the job without being interrupted
Current staff are not distracted by new employees training round about them
D
Can cost a lot of money to send staff to training centres
Nothing is being contributed to whilst the staff are training at the centre
CPD(Training and continuing professional development)
Advantages and disadvantages
allows employees to train throughout their career
It is vital continuously update the qualifications and skills of your workforce
motivates staff
staff are able to adapt to external factors
Advantages and disadvantages of
on the job training
Advantages
-Less expensive than off the job
-Creates a good working relationship between employee and manager
-Employee contributed top the organisation whilst training
-Quality of training is lower
mistakes can be made
-Disrupts the working day and production may not be as high
Work based Qualifications
Advantages and disadvantages
Advantages
-Employees gain a qualification and learn through practicval application of their learning
employees can still contribute to the organisation whilst learning
Disadvantages
organisationshave to pay for the qualification which is an expense
Staff may leave for a better job when qualified
Advantages and disadvantages of Virtual learning environment
Advantages
trainees can access materials at home,(anywhere)
-staff can be trained from anywhere(remote area)
-can interact through video-conferencing or chat functions
-saves money on sending trainees courses and printing materials off
Disadvantage
-Technical issues can cause disruptions
-could be a time difference(means communication can take a while)
-Strong wifi is required
-may prefer face to face
What is a appraisal
A business carries out an appraisal on an employee to assess how they are performing in their role
One to one
Advantages and disadvantages
(employer)
Advantages
-allows the employer to have an open conversation about the employees performance
-Determine whether more training is required or not
Disadvantages
-takes away time from their job
-could be a lengthy conversation
One to one
Advantages and disadvantages
(employee)
Advantages
Allows the employee to speak up about their performance
Could develop a professional dialogue
Disadvantages
It could be intimidating for an employee
bad feedback could demotivate the employee
360 Degree
Advantages and disadvantages
(employer)
Advantages
In depth view from their employees
A collective view on their different roles
Disadvantages
takes time to gather feedback
could be anonymous
360 degree
Advantages and disadvantages
(employee)
Advantages
Allows the employee to voice their opinion
could lead to improved working relationships
Disadvantages
Employees may feel under pressure to give false feedback
It is added workload for employees
peer to peer
Advantages and disadvantages
(employee
Advantagess
can work well in motivating staff
saves management time
Disadvantages
might not be truthful as peers may be friends (hide truth)
might not get along just tell bad feedback
peer to peer
Advantages and disadvantages
(employer)
less imitimidating for employees
employees may feel under pressure to give false feedbaack
Maslows hierachy of Needs
Self actualisation Needs
Esteem needs
social/love needs
safety needs
physiological/basic need
Maslows hierachy of needs
(points)
a person starts at the bottom of the hierarchy and will initially seek to satify basic needs eg food and shelter
once these are satisfied these are no longer a motivator
Next level is security and protection (safety needs)
job security/working conditions
Mcgregors Theory X and Theory Y
Theory x
most employees dislike work and avoid it all costs,therefore must be continually coerced,controlled and threatened to get the work done
Theory y
Most employees find work to be a source of satisfaction/are genereally self-motivated in meeting individual and company goals
Autocratic leadership
Theses leaders make decision without consulting staff
however sometimes appropriate when decision need to be made quickly
Staff are stifled
Autocratic leadership
Advantages and Disadvantages
Decisions can be made quickly
Clear expectations of what has to be done
Disadvantages
Employees feel like theyre not valued and become less motivated and affecting their productivity
lack of two-way communication is demotivating
Democratic
communication and employee participation are key
managers have the final say
Democratic leadership
advantages and disadvantages
Advantages
Employees feel motivated
Employee contribution enables creativity and can help solve more complex problems
Mistakes can be made if employees are unskilled or lack experience
Employees may take advantage of this style of leadership and be less motivated to produce high-quality products
laissez-Faire
means “let them be”
managers dont issue instructions or supervise staff.They give staff the autonomy to get on with their role in the best
laissez-faire
Advantages and disadvantages
employees are highly empowered to make decisions
Employees only seek help from managers when required which motivates them
Lack of direction can lead to goals not being meet
will only work in highly professional environments when workers are self-motivated
How do organisations promote positive employee relations
appraisals,contemporary working practives
Negotations
impact of postive employee relations
-employees have the chance to discuss CHANGES AND GRIEVANCES.This means they feel happier and more secure in their jobs
workers will be consulted when CHANGES TAKE PLACEand understand why.This means they are less likely argumentative
workforce will be COMMITTED TO THE ORGANISATION.This means staff are more motivated therefore objectives more likely to be met
STAFF WILL BE MORE FLEXIBLE WITH MANAGEMENT.This means its easier to introduce change
Disadvantages of bad employee relations
lower morale.this means staff are less likely to work efficiently meaning poor employee performance
employees unhappy with their work environment-This means increased staff absenteeism.further meaning high staff turnover
less co-operation if periods of change happen.This means business will slow down due to
Industrial action impact
(go slow)
employees complete work at slower rate
production rate will slow down and costs of production will rise as employees are still paid
What does
Work to rule
Mean
Employees only complete tasks specified in their contract
Business will be overall less responsive as employees may refuse to do any extra staff
Overtime ban
refuse to do overtime
cant cope with excess demand
strike
employees dont work
Nothing produced,business completely stopped customers go to competitors
What are trade unions
Trade unions are organisations that support employees and represent them
What is ACAS
(prompt,improve ……. relations,arbtirator)
ACAS aims to improve employee relations between employers and workers
they are experts in HR matters (legislation),helping organisations to understand policy and stop issues
involved as an impartial mediator
ACAS often ends up as an arbitrator in such disputes.they assess disputes and come to a decison
Impact of the national minimum age act
-Increased costs
increase costs for the organistaion which may lower profit
-Reduction in staff
an organisation may have to reduce staff hours to be able afford wage increases
-backdated payments
if they pay less they have to pay it back if found
Impact of Health and safety
work act 1974
Employer responsibilities
-ensure health and safety training is undertaken by all staff
-provide appropriate protective clothing and equipment
-up-to-date health and safety policy
What is the Internet Used for in the Human resources department
used to advertise vaccanies online
What is Email used for in the Human resources department
used to train employees or appraisals allows lots of employees to be contacted at once
VLE
(Virtual learning environment)
used for training purposes
External recruitment
Advantages and disadvantages
Advantages
-larger pool of employees
-brings in new ideas
-avoids creating another vacancy
-Avoids tension and jealousy from other employees
Disadvantages
-more expensive have to advertise
-long time to attract someone, outwit the organisation
-induction training costs will have to be due
-existing staff demotivated.as they dont see a promotion
