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BUSINESS HIGHER > PEOPLE > Flashcards

PEOPLE Flashcards

1
Q

Describe the reasons for workforce changing

A

To meet increasing demand for existing products
To help open new stores
To enter new markets
To respond to flexible working
To develop new products to satisfy demands

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2
Q

What’s the role of HR

A

-Empower staff
-Train staff
-ensure positive employee relations
-ensure the organisation has the personal it needs
-comply with current employment legislation

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3
Q

Reasons for workforce changing
(Why do employees leave)

A

-To respond to falling sales/demand for products
-Business needs different employees with different skills
-to take up positions with competitors or other local employees
-employees leave (maternity,bereavement)

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4
Q

Internal Recruitment
Advantages and Disadvantages

A

Advantages
-lower costs than promoting externally
-Person is already known,less chance of employee not suited getting employed
-Vacancy can be filled quick
-Motivator for employee,prospect of internal promotion

Disadvantages
-Narrower selection of people,may not choose best suited
-New workers can bring new ideas and skills,potentially stiffling creativity
-promotion will cause another vacancy

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5
Q

Equality act 2010 Impacts on an organisation

A

if its not complied with major fines and prosecution->bad public image-> harder to hire employees

spend resources/money on training employees->slower production as staff are out->lower profit and sales

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6
Q

What are the advantages/Disadvantages of training

A

Gives the employees motivation/confidence they can carry out their job correctly

Helps improve the quality of the product/service

attracts high quality staff

Reduces workplace incidents

DIsadvantages
-Costly for an organisation if outside training centres are used
-loss in production time
-Staff may leave after being trained therefore business loses out on money

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7
Q

Advantages and disadvantages of
Induction training

A

Staff become familiar with the organisations procedures quickly and feel settled
health and safety procedures are covered

Disadvantages
Prevents staff from starting immediately
Existing staff are removed from their work to help with the induction training

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8
Q

Advantages and disadvantages of
Off the job training

A

A
little distractions,people can concentrate on learning the job without being interrupted

Current staff are not distracted by new employees training round about them

D
Can cost a lot of money to send staff to training centres

Nothing is being contributed to whilst the staff are training at the centre

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9
Q

CPD(Training and continuing professional development)
Advantages and disadvantages

A

allows employees to train throughout their career

It is vital continuously update the qualifications and skills of your workforce

motivates staff

staff are able to adapt to external factors

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10
Q

Advantages and disadvantages of
on the job training

A

Advantages
-Less expensive than off the job
-Creates a good working relationship between employee and manager
-Employee contributed top the organisation whilst training

-Quality of training is lower
mistakes can be made
-Disrupts the working day and production may not be as high

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11
Q

Work based Qualifications
Advantages and disadvantages

A

Advantages

-Employees gain a qualification and learn through practicval application of their learning

employees can still contribute to the organisation whilst learning

Disadvantages
organisationshave to pay for the qualification which is an expense

Staff may leave for a better job when qualified

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12
Q

Advantages and disadvantages of Virtual learning environment

A

Advantages
trainees can access materials at home,(anywhere)
-staff can be trained from anywhere(remote area)
-can interact through video-conferencing or chat functions
-saves money on sending trainees courses and printing materials off

Disadvantage
-Technical issues can cause disruptions
-could be a time difference(means communication can take a while)
-Strong wifi is required
-may prefer face to face

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13
Q

What is a appraisal

A

A business carries out an appraisal on an employee to assess how they are performing in their role

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14
Q

One to one
Advantages and disadvantages
(employer)

A

Advantages
-allows the employer to have an open conversation about the employees performance
-Determine whether more training is required or not
Disadvantages
-takes away time from their job
-could be a lengthy conversation

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15
Q

One to one
Advantages and disadvantages
(employee)

A

Advantages
Allows the employee to speak up about their performance

Could develop a professional dialogue

Disadvantages
It could be intimidating for an employee

bad feedback could demotivate the employee

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16
Q

360 Degree
Advantages and disadvantages
(employer)

A

Advantages
In depth view from their employees

A collective view on their different roles
Disadvantages
takes time to gather feedback

could be anonymous

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17
Q

360 degree
Advantages and disadvantages
(employee)

A

Advantages
Allows the employee to voice their opinion

could lead to improved working relationships

Disadvantages
Employees may feel under pressure to give false feedback

It is added workload for employees

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18
Q

peer to peer

Advantages and disadvantages
(employee

A

Advantagess
can work well in motivating staff
saves management time

Disadvantages
might not be truthful as peers may be friends (hide truth)

might not get along just tell bad feedback

19
Q

peer to peer

Advantages and disadvantages
(employer)

A

less imitimidating for employees

employees may feel under pressure to give false feedbaack

20
Q

Maslows hierachy of Needs

A

Self actualisation Needs

Esteem needs

social/love needs

safety needs

physiological/basic need

21
Q

Maslows hierachy of needs
(points)

A

a person starts at the bottom of the hierarchy and will initially seek to satify basic needs eg food and shelter

once these are satisfied these are no longer a motivator

Next level is security and protection (safety needs)
job security/working conditions

22
Q

Mcgregors Theory X and Theory Y

A

Theory x
most employees dislike work and avoid it all costs,therefore must be continually coerced,controlled and threatened to get the work done

Theory y
Most employees find work to be a source of satisfaction/are genereally self-motivated in meeting individual and company goals

23
Q

Autocratic leadership

A

Theses leaders make decision without consulting staff

however sometimes appropriate when decision need to be made quickly

Staff are stifled

24
Q

Autocratic leadership
Advantages and Disadvantages

A

Decisions can be made quickly

Clear expectations of what has to be done

Disadvantages

Employees feel like theyre not valued and become less motivated and affecting their productivity

lack of two-way communication is demotivating

25
Q

Democratic

A

communication and employee participation are key

managers have the final say

26
Q

Democratic leadership
advantages and disadvantages

A

Advantages
Employees feel motivated

Employee contribution enables creativity and can help solve more complex problems

Mistakes can be made if employees are unskilled or lack experience

Employees may take advantage of this style of leadership and be less motivated to produce high-quality products

27
Q

laissez-Faire

A

means “let them be”

managers dont issue instructions or supervise staff.They give staff the autonomy to get on with their role in the best

28
Q

laissez-faire
Advantages and disadvantages

A

employees are highly empowered to make decisions

Employees only seek help from managers when required which motivates them

Lack of direction can lead to goals not being meet

will only work in highly professional environments when workers are self-motivated

29
Q

How do organisations promote positive employee relations

A

appraisals,contemporary working practives

Negotations

30
Q

impact of postive employee relations

A

-employees have the chance to discuss CHANGES AND GRIEVANCES.This means they feel happier and more secure in their jobs

workers will be consulted when CHANGES TAKE PLACEand understand why.This means they are less likely argumentative

workforce will be COMMITTED TO THE ORGANISATION.This means staff are more motivated therefore objectives more likely to be met
STAFF WILL BE MORE FLEXIBLE WITH MANAGEMENT.This means its easier to introduce change

31
Q

Disadvantages of bad employee relations

A

lower morale.this means staff are less likely to work efficiently meaning poor employee performance

employees unhappy with their work environment-This means increased staff absenteeism.further meaning high staff turnover

less co-operation if periods of change happen.This means business will slow down due to

32
Q

Industrial action impact
(go slow)

A

employees complete work at slower rate

production rate will slow down and costs of production will rise as employees are still paid

33
Q

What does
Work to rule
Mean

A

Employees only complete tasks specified in their contract

Business will be overall less responsive as employees may refuse to do any extra staff

34
Q

Overtime ban

A

refuse to do overtime

cant cope with excess demand

35
Q

strike

A

employees dont work

Nothing produced,business completely stopped customers go to competitors

36
Q

What are trade unions

A

Trade unions are organisations that support employees and represent them

37
Q

What is ACAS
(prompt,improve ……. relations,arbtirator)

A

ACAS aims to improve employee relations between employers and workers

they are experts in HR matters (legislation),helping organisations to understand policy and stop issues

involved as an impartial mediator

ACAS often ends up as an arbitrator in such disputes.they assess disputes and come to a decison

38
Q

Impact of the national minimum age act

A

-Increased costs
increase costs for the organistaion which may lower profit

-Reduction in staff
an organisation may have to reduce staff hours to be able afford wage increases

-backdated payments
if they pay less they have to pay it back if found

39
Q

Impact of Health and safety
work act 1974

Employer responsibilities

A

-ensure health and safety training is undertaken by all staff

-provide appropriate protective clothing and equipment

-up-to-date health and safety policy

40
Q

What is the Internet Used for in the Human resources department

A

used to advertise vaccanies online

41
Q

What is Email used for in the Human resources department

A

used to train employees or appraisals allows lots of employees to be contacted at once

42
Q

VLE
(Virtual learning environment)

A

used for training purposes

43
Q

External recruitment
Advantages and disadvantages

A

Advantages
-larger pool of employees
-brings in new ideas
-avoids creating another vacancy
-Avoids tension and jealousy from other employees

Disadvantages
-more expensive have to advertise
-long time to attract someone, outwit the organisation
-induction training costs will have to be due
-existing staff demotivated.as they dont see a promotion

BUSINESS HIGHER (7 decks)

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