People Flashcards
Human resources
the workers employed by a business
functions
the different jobs / departments in a business like marketing , finance , HR , operations
0 hours contracts
contracts that do not guarantee workers a specific number of hours
regulation
rules imposed on a business by the government
purpose of human resources
the work that must be done within the business by the workers
identifying human resource needs
the activity predicting what type and how many workers a business will need
human resource plan
document that outlines a businesses staffing needs like how many workers they need , skills needed to do the job
organisation chart
a diagram that shows how the workers are organised in a business , shows channels of communication
layers
the number of levels of authority within the chain of command
tall structure
the business with lots of layers , this will have lots of middle managers and supervisors
flat structure
a business with a few levels , tend to have wider span of control
authority
who has the power to make decisions or control of what others do in a business
accountability
who is responsible for getting a job done , they will therefore take the credit or the blame for how things go
chain of command
the links in levels of authority from top to bottom showing who is in charge of who
hierarchy
the levels of authority within a business
subordinates
the worker a line manager is responsible for , someone lower down in the chain of command
span of control
the number of workers who report directly to the line manager
delegation
the process of passing down responsibility to a subordinate ti complete a task or make a decision
job description
a document that lists the main duties of a job like the number of hours worked
0 hours contracts
contracts that do not grantee the amount of hours being worked
flexible working
when staff work partly in their place of work and partly at home or whilst they are mobile
full time working
when an employee is contracted to work 40 hours of work per week
part time working
when an employee is contracted to work less than 40 hours a week
temporary work
employees on a fixed term contract
communication
the transmission of a message from a sender to a receiver through means of communication
digital communication
the exchange of information electronically using ICT
written communication
communication using written words and diagrams like a text , email , letter or report
feedback
the response of a person who receives a communication indicating they have or have not understood the message
internal communication
communication between people in the same organisation
vertical communication
communication up or down the hierarchy of an organisation
horizontal communication
communication between people on the same level of the hierarchy in an organisation
external communication
communication of people in an organisation outside the organisation
formal communication
communication using official channels of communicating in the business like a meeting , report , line management meeting
informal communication
communicating outside of a official channel
verbal communication
spoken communication methods like a telephone , conference or face to face
social media
online network allowing people to create and share content
website
online location with several pages that can be contacted by internet users
selection
the process of choosing between applicants of a job
job description
a document that lists the main duties of a job like the number of hours worked and their boss
person specification
a document that lists qualities , qualifications a person needs to carry out the job
internal recruitment
a job vacancy is filled by someone who already works in the business
external recruitment
a job vacancy that is filled by someone outside the business
HR department
the department that deals with all the matters relating to workers
analysing HR needs
deciding on how many and what type of workers it should employ
induction training
training given to new staff like a tour of the company, meeting staff and other procedures
recruitment agency
an organisation that completes the recruitment and selection process on behalf of the business
employment agency
an organisation that has readily available workers for a business to hire on short term contracts
skills gap
when a business recruits skilled workers because it is short of them
internal methods of recruitment
includes notice boards , word of mouth , company website and emails to staff
external methods of recruitment
includes websites , newspapers , social media and specialist magazines
CV
Curriculam vitae - a document on which the applicant outlines their personal details , experience and skills
application form
a form provided by the business to outline their personal details
letter of application
a letter written by the applicant explaining why they think they are suitable
interviews
sessions in which interviewers get the opportunity to ask questions to applicants
tests
activities designed to test how well applicants work with others
group activities
activities designed to test how well applicants work with others
references
statements from current or previous employers about the sustainability of the applicant
