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Business OCR revision PAPER 1 > People > Flashcards

People Flashcards

1
Q

Human resources

A

the workers employed by a business

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2
Q

functions

A

the different jobs / departments in a business like marketing , finance , HR , operations

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3
Q

0 hours contracts

A

contracts that do not guarantee workers a specific number of hours

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4
Q

regulation

A

rules imposed on a business by the government

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5
Q

purpose of human resources

A

the work that must be done within the business by the workers

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6
Q

identifying human resource needs

A

the activity predicting what type and how many workers a business will need

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7
Q

human resource plan

A

document that outlines a businesses staffing needs like how many workers they need , skills needed to do the job

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8
Q

organisation chart

A

a diagram that shows how the workers are organised in a business , shows channels of communication

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9
Q

layers

A

the number of levels of authority within the chain of command

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10
Q

tall structure

A

the business with lots of layers , this will have lots of middle managers and supervisors

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11
Q

flat structure

A

a business with a few levels , tend to have wider span of control

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12
Q

authority

A

who has the power to make decisions or control of what others do in a business

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13
Q

accountability

A

who is responsible for getting a job done , they will therefore take the credit or the blame for how things go

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14
Q

chain of command

A

the links in levels of authority from top to bottom showing who is in charge of who

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15
Q

hierarchy

A

the levels of authority within a business

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16
Q

subordinates

A

the worker a line manager is responsible for , someone lower down in the chain of command

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17
Q

span of control

A

the number of workers who report directly to the line manager

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18
Q

delegation

A

the process of passing down responsibility to a subordinate ti complete a task or make a decision

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19
Q

job description

A

a document that lists the main duties of a job like the number of hours worked

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20
Q

0 hours contracts

A

contracts that do not grantee the amount of hours being worked

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21
Q

flexible working

A

when staff work partly in their place of work and partly at home or whilst they are mobile

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22
Q

full time working

A

when an employee is contracted to work 40 hours of work per week

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23
Q

part time working

A

when an employee is contracted to work less than 40 hours a week

24
Q

temporary work

A

employees on a fixed term contract

25
Q

communication

A

the transmission of a message from a sender to a receiver through means of communication

26
Q

digital communication

A

the exchange of information electronically using ICT

27
Q

written communication

A

communication using written words and diagrams like a text , email , letter or report

28
Q

feedback

A

the response of a person who receives a communication indicating they have or have not understood the message

29
Q

internal communication

A

communication between people in the same organisation

30
Q

vertical communication

A

communication up or down the hierarchy of an organisation

31
Q

horizontal communication

A

communication between people on the same level of the hierarchy in an organisation

32
Q

external communication

A

communication of people in an organisation outside the organisation

33
Q

formal communication

A

communication using official channels of communicating in the business like a meeting , report , line management meeting

34
Q

informal communication

A

communicating outside of a official channel

35
Q

verbal communication

A

spoken communication methods like a telephone , conference or face to face

36
Q

social media

A

online network allowing people to create and share content

37
Q

website

A

online location with several pages that can be contacted by internet users

38
Q

selection

A

the process of choosing between applicants of a job

39
Q

job description

A

a document that lists the main duties of a job like the number of hours worked and their boss

40
Q

person specification

A

a document that lists qualities , qualifications a person needs to carry out the job

41
Q

internal recruitment

A

a job vacancy is filled by someone who already works in the business

42
Q

external recruitment

A

a job vacancy that is filled by someone outside the business

43
Q

HR department

A

the department that deals with all the matters relating to workers

44
Q

analysing HR needs

A

deciding on how many and what type of workers it should employ

45
Q

induction training

A

training given to new staff like a tour of the company, meeting staff and other procedures

46
Q

recruitment agency

A

an organisation that completes the recruitment and selection process on behalf of the business

47
Q

employment agency

A

an organisation that has readily available workers for a business to hire on short term contracts

48
Q

skills gap

A

when a business recruits skilled workers because it is short of them

49
Q

internal methods of recruitment

A

includes notice boards , word of mouth , company website and emails to staff

50
Q

external methods of recruitment

A

includes websites , newspapers , social media and specialist magazines

51
Q

CV

A

Curriculam vitae - a document on which the applicant outlines their personal details , experience and skills

52
Q

application form

A

a form provided by the business to outline their personal details

53
Q

letter of application

A

a letter written by the applicant explaining why they think they are suitable

54
Q

interviews

A

sessions in which interviewers get the opportunity to ask questions to applicants

55
Q

tests

A

activities designed to test how well applicants work with others

56
Q

group activities

A

activities designed to test how well applicants work with others

57
Q

references

A

statements from current or previous employers about the sustainability of the applicant

Business OCR revision PAPER 1 (3 decks)

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