Pega Low-Code App Builder 1

Question 1

Which three authoring workspaces are found in Pega Platform? (Choose Three)

App Studio
Dev Studio
Case types and data objects
Admin Studio
Access Manager
Check answer

Answer 1

App Studio
Dev Studio
Admin Studio

Question 2

App Studio is a low-code development workspace for citizen developers and system architects alike.

True False

Answer 2

True

Question 3

Drag the words into the correct boxes
- App Studio
- Pega Platform

??? supports agile methodology providing the ??? workspace for low-code application development.

Answer 3

Pega Platform supports agile methodology providing the App Studio workspace for low-code application development.

Question 4

What is a benefit of using Pega GenAI features in Pega Platform?
The system automatically creates components of the application without the need for human intervention.
The system provides recommendations to speed up application development.
The system suggests ways to improve a fully-built application.
The system generates an application from scratch based on an application name.

Answer 4

The system provides recommendations to speed up application development.

Question 5

Drag the studio name from the bottom to the Pega Platform description with which it aligns.
response - correct

Low-code/No-code application development

Technical administration, background processing, and monitoring

Applications powered by built-in decisions and AI

Advanced application configuration beyond

App Studio

Admin Studio

Prediction Studio

Dev Studio

Answer 5

App Studio
Low-code/No-code application development

Admin Studio
Technical administration, background processing, and monitoring

Prediction Studio
Applications powered by built-in decisions and AI

Dev Studio
Advanced application configuration beyond App Studio

Question 6

Question
What is a benefit of Pega Platform™ low-code development?
Responses

The Pega Platform user interface allows only low-code users to build applications.

Pega Platform makes low-code development easy for very simple applications only.

Pega Platform low-code development increases both productivity and IT involvement.

The Pega Platform low-code development tools create the code for you.

Answer 6

The Pega Platform low-code development tools create the code for you.

Question 7

Drag the development approach from the bottom to align with the correct description box on the left.

Pega low-code development
Traditional development

Build a mobile and web-based request system, with notifications for collaboration, and SLA tracking to ensure that work is done on time.

Build integrations to external systems to obtain the data and graphically map that data into your application for a holistic view.

Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions.

Collaborate with stakeholders in a common visual language allowing you to focus on business logic.

Use omni-channel development capabilities to unify development activities for all required channels.

Answer 7

Pega low-code development
Build a mobile and web-based request system, with notifications for collaboration, and SLA tracking to ensure that work is done on time.

Pega low-code development
Build integrations to external systems to obtain the data and graphically map that data into your application for a holistic view.

Pega low-code development
Collaborate with stakeholders in a common visual language allowing you to focus on business logic.

Pega low-code development
Use omni-channel development capabilities to unify development activities for all required channels.

Traditional development

Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions.

Question 8

tuk here App Studio is low code, while Dev Studio is not. True False

Answer 8

False

Question 9

A design system uses rules and patterns to create a UX library, but it might increase development time. True False

Answer 9

False

Question 10

A
is a complex component focused on a specific business goal. The component is fully operational in any context.

B
is a tool used to convey key design and UX principles across multiple channels and technologies.

C
is a set of informed default designs and templates with preset configurations to reduce designing time.

D
is a repeatable and scalable combination of components and user flows to create a consistent experience.

E
is a set of simple settings used to style an application according to

1 widget 2 theme 3 design token 4 prescribed desing 5 pattern

Answer 10

A
is a complex component focused on a specific business goal. The component is fully operational in any context.
widget 1
A
is a tool used to convey key design and UX principles across multiple channels and technologies.
design token 3
A
is a set of informed default designs and templates with preset configurations to reduce designing time.
prescribed desing 4
A
is a repeatable and scalable combination of components and user flows to create a consistent experience.
pattern 5
A
is a set of simple settings used to style an application according to
theme 2

Question 11

Design systems are different from pattern libraries because, in addition to including patterns and components, design systems provide prescribed design and regulatory compliance practices.

True False

Answer 11

True

Question 12

Only when using Pega-branded assets, Pega Constellation helps teams be more productive through the use of better multitasking, AI, modular design, filtering, unified activity, and collaboration views. True False

Answer 12

False

Question 13

Which two of the following options are principles of App Studio? (Choose Two)

Contextualize the user’s needs

Replace OOTB elements and default settings

Add value as fast as possible

Begin with details to build the big picture

Answer 13

Add value as fast as possible
Contextualize the user’s needs

Question 14

On a full case page built using the Constellation design system, the summary panel is shaped like a mobile device because it contains the most important information about the case, and users tend to look at the upper left of the screen for context. True False

Answer 14

True

Question 15

Which statement best describes the benefits of following a prescribed design instead of a more customizable design?

Responses

Prescribed design is made up of individual parts that developers and designers are free to group together and style in any configuration for customizable applications.

Prescribed design creates a prescribed experience that does not need to be upgraded or updated in future application releases.

Prescribed design separates the pattern library and style guide from the rest of the design system to modularize the design process and simplify application upgrades.

Prescribed design is made up of complimentary parts that work together to solve common business problems, improve user workflows, and meet or exceed legal requirements.

Answer 15

Prescribed design is made up of complimentary parts that work together to solve common business problems, improve user workflows, and meet or exceed legal requirements.

Question 16

Which two of the following options describe modular design? (Choose Two)

An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts.
A prescribed presentation layer with information architecture, interactions, accessibility, and data visualizations.
A method to design for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly.
A tool to build upon a series of components to create models of an application prior to launch.
An application-building development environment that uses graphical user interfaces.

Answer 16

A method to design for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly.
An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts.

Question 17

Which of the following is a specific advantage of the Constellation design system?

Embraces modular design.
Is interchangeable with style guides.
Used in a single business context.
Designed so that users can interact with business objects on multiple tabs.

Answer 17

Embraces modular design.

Question 18

Which two of the following terms describe the Pega Constellation design system? (ChooseTwo)

Presentation layer
Low-code App Studio
UX builder kit
Technology-specific tools

Answer 18

Presentation layer - correct
UX builder kit - correct

Question 19

Which two of the following options describe modular design? (Choose Two)

An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts

Building upon a series of components to create models of an application prior to launch

Designing for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly

A prescribed presentation layer with information architecture, interactions, accessibility, and data visualizations

An application-building development environment that uses graphical user interfaces

Answer 19

An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts

Designing for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly

Question 20

Which of the following is a specific advantage of Pega Constellation?
Responses

Pega Constellation embraces modular design.

Pega Constellation is used in a single business context.

Pega Constellation is designed so that users can interact with business objects on multiple tabs.

Pega Constellation focuses primarily on B2C use cases.

Answer 20

Pega Constellation embraces modular design.

Question 21

In Constellation, which of the following contains the most critical information about a case?
Responses

Summary panel

Global navigation

Utilities

Collaboration area

Answer 21

Summary panel

Question 22

Which four of the following terms describe a design system? (Choose Four)
Responses

Toolkit of design components

Shared library of UX patterns

Presentation layer

AI-driven imagery

UX builder kit

Low-code App Studio

Answer 22

Toolkit of design components

Shared library of UX patterns

Presentation layer

UX builder kit

Question 23

Which of the following definitions best describes low-code?
Responses

An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming
An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming

A “builder kit” that is composed of a shared library of UX patterns, made up of components that provide a highly consistent user experience through a systematized collection of design rules and patterns
A “builder kit” that is composed of a shared library of UX patterns, made up of components that provide a highly consistent user experience through a systematized collection of design rules and patterns

An application building environment where users sketch out the highest-level concepts of the application and add details later
An application building environment where users sketch out the highest-level concepts of the application and add details later

An application building environment where users sketch out the details of an application first, then add higher-level concepts

Answer 23

An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming

Question 24

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -).

Answer 24

.SubTotal +
.Tax +
.ProcessingFee

Question 25

What type of step typically requires contextual instructions?
Responses

Send email

Change stage

Collect Information

Create case

Answer 25

Collect Information

Question 26

Question
Which of the following is a specific advantage of Pega Cosmos?
Responses

Pega Cosmos is used in a single business context.

Pega Cosmos is designed so that users can interact with business objects on multiple tabs.

Pega Cosmos focuses primarily on B2C use cases.

Pega Cosmos embraces modular design.

Answer 26

Pega Cosmos embraces modular design.

Question 27

Case ID, Update Operator Name, and Create Date/Time are system fields.

Which of the following three actions can you perform in the Visual Data Model? (Choose Three)

Responses

Delete the Update Operator Name field.

Add a new field.

Edit the Phone number field.

Edit the Case ID field.

Delete the Email address field.

Answer 27

Add a new field.

Edit the Phone number field.
Delete the Email address field.

Question 28

Drag the case type or data object name from the bottom to the appropriate location in the data hierarchy.

You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards.

What is the appropriate way to set up the data structure?

1 ========== Case type
2.============Data object
3.========================

Customer; Support request; Address; Credit card

Answer 28

1 Support request;
2 Customer;
3 Address; Credit card

Question 29

Question
Drag the items on the bottom to the appropriate drop zone.

An airline reservation case type displays various flight options. Users see potential flights, identified by the flight number, airport codes, and flight price. The case type also displays the flight that you select.

Which options are data objects and which are individual fields?

1 Field /3/
1. data object /1/

Price; Airport codes; Available flights; Flight number

Answer 29

1 Field /3/ Price; Airport codes; Flight number
1. data object /1/ Available flights;

Question 30

When modeling the life cycle of a case, stages represent a _______________ or a _________________.

–subset of data used to resolve a case

–transfer of authority

–significant change in the status of a case

–time period for a process to complete

Answer 30

–transfer of authority

–significant change in the status of a case

Question 31

Drag the terms from the bottom to best complete the sentence.

In a Vendor =========, a ===========contains values for the vendor ID, vendor name, and vendor address. The ==========links the vendor data to an external system of record.

data object; data page; data record

Answer 31

1. data object;
2. data record
3. data page;

Question 32

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.

Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the sHelloeverity is downgraded and the case is routed to the general CSR workgroup.

Answer 32

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.

Question 33

Question
Which two components do you need to model data? (Choose Two)
Responses

Fields

Data objects

External databases to store data

Administrator accounts for everyone that contributes to the data model

Answer 33

Fields

Data objects

Question 34

Case life cycle design is a model to ______________ and _______________.
Responses

define processes and steps to implement the three necessary stages of work no

define a structure to create, process, and resolve work

define the user interface appearance

define how work is completed for each specific customer request

Answer 34

1 define a structure to create, process, and resolve work
2 define how work is completed for each specific customer request

Question 35

Question
In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
Responses

Before the assignment, add a Send Email step. no

Enable assignment notifications for the case type.

After the assignment, add a Send Email step.

Compose email notifications in the assignments.

Answer 35

Enable assignment notifications for the case type.

Question 36

How do data records relate to an application?

Data records provide access to data that is used to process cases but is not part of an application.

Data records must be stored using a database table for local data storage.

Data records and data objects share the same role, which is to provide structure for data pages.

Data records direct how an assignment moves forward.

Answer 36

Data records provide access to data that is used to process cases but is not part of an application.

Question 37

Drag the development approach from the bottom to align with the correct description box on the left.

Pega low-code development / Traditional development

1.Build integrations to external systems to obtain the data and graphically map that data into your application for a holistic view.

2.Collaborate with stakeholders in a common visual language allowing you to focus on business logic.
3.Use omni-channel development capabilities to unify development activities for all required channels.
4. Build a mobile and web-based request system, with notifications for collaboration, and SLA tracking to ensure that work is done on time.
5.Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions.

Answer 37

1. Pega low-code development
2. Pega low-code development
3. Pega low-code development
4. Pega low-code development
5. Create an application with a one-size-fits-all approach where large teams of developers build proprietary solutions.
   Traditional development

Question 38

Question
A service-level agreement for an assignment describes the following behavior:

Goal: 8 hours and increase urgency by 10
Deadline: 24 hours and increase urgency by 20
If the initial case urgency is 10, what is the assignment urgency 26 hours after the case reaches the assignment?

Responses

40

10

20

60

Answer 38

40

Question 39

Drag the phrase from the bottom that best completes the sentence.

The goal milestone in a service-level agreement defines that amount of time ==============.

= allowed for users to advance tothe next stage
= allowed before an assignment is considered overdue
=in which the case or step should be completed
=in which the case or step must be completed

Answer 39

=in which the case or step should be completed

Question 40

Question
You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

Boolean

User reference

Text (paragraph)

Picklist

Answer 40

Picklist

Question 41

Drag the term from below to best complete the scenario.

A senior engineer approves application updates that are specific to mobile deployments. Anyone on the engineering team can approve other application updates.

Approval assignments for the senior engineer are routed to the user’s ================ and other approval assignments route to the team’s =============

worklist
work queue

Answer 41

1. worklist
2. work queue

Question 42

Drag the terms from to best complete the sentence.

The =========== field type defines a field to access data stored in a data page. The ============== field type defines a field to access data users supply in the case.

Query
Embedded data

Answer 42

1. Query
2. Embedded data

Question 43

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
Responses

Route the assignment to the user.

Route the assignment to the user’s work group.

Route the assignment to the user’s work queue.

Route the assignment to the user’s manager.

Answer 43

Route the assignment to the user.

Question 44

Question
Which statement about single record and multiple record data relationships is true?
Responses

A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.

A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.

A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

A single record data relationship stores data. A multiple record data relationship does not store data.

Answer 44

A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.

Question 45

Which two statements are true regarding approvals? (Choose Two)

You can configure a stage change to occur when a user provides approval.

Approval steps must be configured to go to a specific user.

A user can approve a purchase request through a mobile notification.

Users must be logged in to the application to provide approval.

Answer 45

You can configure a stage change to occur when a user provides approval.

A user can approve a purchase request through a mobile notification.

Question 46

Drag the phrase from below that best completes the sentence

Adding instructions to a step .

1. defines the step
2. instructs an application developer how to build the step
3. describes the business value of the step
4. describes to users the action to take in a step

Answer 46

1 describes to users the action to take in a step

Question 47

Question
What type of step typically requires contextual instructions?
Responses

Send email
Send email

Collect Information
Collect Information

Create case
Create case

Change stage

Answer 47

Collect Information

Question 48

Question
You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant’s name, the loan office, and the loan amount.

How do you configure your email?

Responses

Copy values into the email for the applicant name, loan office, and loan amount.

Include a link to the organization’s website page so the user can log in and view their loan information.

Add placeholder text for the applicant’s name, loan office, and amount.

Add the applicant’s name, loan office, and loan amount properties.

Answer 48

Add the applicant’s name, loan office, and loan amount properties.

Question 49

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)
Responses

Configure the stage to resolve the case in the stage properties pane.

Configure automatic stage transitioning in the stage contextual property panel.

While running a case, use the Actions menu to change the stage.

Add a Change Stage step.

Answer 49

Configure automatic stage transitioning in the stage contextual property panel.

Add a Change Stage step.

Question 50

Question
When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected.

How do you configure an Approve/Reject step to satisfy this requirement?

Drag the value from the bottom to the correct configuration field.

1.Route to
2.If approved then
3.If rejected then

Answer 50

1. Work queue
2. Continue
3. Resolve

Question 51

A Microjourney is a small part of the overall customer journey. The Microjourney focuses on accomplishing multiple goals.
Responses

False

True

Answer 51

False

Question 52

Question
As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?
Responses

User Reference

Picklist

Boolean

Text (single line)

Answer 52

User Reference

Question 53

Question
In which situation is it appropriate to use a multi-step form?
Responses

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

A course selection case requires university students to choose courses they are interested in taking. Their academic advisor must approve their proposed schedule.

An employee’s manager, senior manager, and director must review an expense report.

An onboarding case requires an IT member to set up the hardware for a new hire and a facilities member to set up the desk of the new hire.

Answer 53

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

Question 54

Question
Which two statements identify why you automate correspondence? (Choose Two)
Responses

Automating correspondence keeps all interested parties informed of the current case status.
Automating correspondence keeps all interested parties informed of the current case status.

Automating correspondence allows you to advance the case.
Automating correspondence allows you to advance the case.

Automating correspondence allows you to send timely communication.
Automating correspondence allows you to send timely communication.

Automating correspondence allows for sending consistent information to users.

Answer 54

Automating correspondence allows you to send timely communication.

Automating correspondence allows for sending consistent information to users.

Question 55

In the Address change Microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate Web Portals. Drag the following items to the appropriate drop zone.
Persons: ?
Chanels:?

Agent Web Portal
Customer
Customer Web Portal
Customer service agent

Answer 55

Persons:
Customer
Customer service agent

Chanels:
Customer Web Portal
Agent Web Portal

Question 56

Consider a Postal address verification Microjourney. In this Microjourney, customers enter their mailing address in a Web Portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database.
Drag the following items to the appropriate drop zone.

Persons: ?
Chanels:?
Data:?
Interface:?

Mailing address
Postal service
Customer
Customer Web Portal

Answer 56

Persons: Customer
Chanels: Customer Web Portal
Data: Mailing address
Interface: Postal service

Question 57

Which two statements are true? (Choose Two)

A Case Type is an abstract model of a business transaction.
A Case Type is an instance that represents work that delivers a meaningful outcome.
A Step is an Action or Task performed by the system or users.
Processes contain a series of Stages.
Check answer

Answer 57

A Case Type is an abstract model of a business transaction.
A Step is an Action or Task performed by the system or users.

Question 58

A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.

1 Claim Submission
1.1 Submit claim
1.1.1 Assign claim number
1.1.2 Identify participats
1.1.3 Identify vehicle
1.1.4 …

2 …
2.1 Review claim
2.1.1 Interview participants
2.1.2 …
2.1.3 Approve/Deny claim

3. Claim Fulfillment
   3.1 Fulfill claim
   3.1.1 Notify customer
   3.1.2 …

• Claim Reiew
• Describe Damage
• Inspect Vechicle
• Send payment

Answer 58

1 Claim Submission
1.1 Submit claim
1.1.1 Assign claim number
1.1.2 Identify participats
1.1.3 Identify vehicle
1.1.4 … Describe Damage

2 …Claim Reiew
2.1 Review claim
2.1.1 Interview participants
2.1.2 …Inspect Vechicle
2.1.3 Approve/Deny claim

3. Claim Fulfillment
   3.1 Fulfill claim
   3.1.1 Notify customer
   3.1.2 …Send payment

Question 59

Drag the items at the top to the appropriate use case.

Multi-step Form
Other use case

While enrolling in a benefits plan, users must select a medical coverage plan, dental coverage plan, and vision coverage plan. Each selection has a screen. New employees often change their choices.

While screening job applicants, a member of the human resources department runs a background check, contacts applicant references, and verifies applicant education. An individual can perform these processes in any order.

While requesting roadside assistance, users provide personal, location, and vehicle information. Users can complete the screens in any order.

While opening a new account, new customers may wish to speak with a bank employee while the employee reviews the new customer application.

Answer 59

Multi-step Form - While enrolling in a benefits plan, users must select a medical coverage plan, dental coverage plan, and vision coverage plan. Each selection has a screen. New employees often change their choices.

Other use case - While screening job applicants, a member of the human resources department runs a background check, contacts applicant references, and verifies applicant education. An individual can perform these processes in any order.

Multi-step Form - While requesting roadside assistance, users provide personal, location, and vehicle information. Users can complete the screens in any order.

Other use case - While opening a new account, new customers may wish to speak with a bank employee while the employee reviews the new customer application.

Question 60

Which of the following two statements are true about draft mode? (Choose Two)

You can check the run-time behavior of your Case Type by running the Case Type, even if a Process contains errors.
Draft mode is automatically switched off when you save a Case Type if the Processes have no errors.
Never use draft mode when testing your application.
Draft mode flows run in a production environment.

Answer 60

You can check the run-time behavior of your Case Type by running the Case Type, even if a Process contains errors.
Draft mode is automatically switched off when you save a Case Type if the Processes have no errors.

Question 61

Drag the Stage type to the appropriate description.

Contains Processes and Steps for users to enter initial data
Handles deviations from the primary path
Defines case behavior at the end of the Case Life Cycle
Contains Processes and Steps that are part of usual Case processing

Description:
Create Stage
Resolution Stage
Primary Stage
Alternate Stage

Answer 61

Create Stage - Contains Processes and Steps for users to enter initial data
Alternate Stage - Handles deviations from the primary path
Resolution Stage - Defines case behavior at the end of the Case Life Cycle
Primary Stage - Contains Processes and Steps that are part of usual Case processing

Question 62

Question
Which of the following scenarios applies to Case Life Cycle design?
Responses

A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking Case Type with three Stages: Reservation request, Validation, and Confirmation.

A farm creates a Pega Platform™ application to handle purchase requests. The first Step is to get an accurate list of seed suppliers.

An online retailer creates three separate Pega Platform™ applications to handle purchase orders. One application manages customer orders from the website of the business. In the second application, the warehouse team checks inventory and packages the item for delivery. The business uses a third application to manage shipping from a third-party delivery service.

Answer 62

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking Case Type with three Stages: Reservation request, Validation, and Confirmation.

Question 63

Which is a benefit of using Multi-step Forms?
Responses

Multi-step Forms help a single user complete complex Tasks by presenting multiple screens in a logical sequence.

Multi-step Forms help you organize separate Tasks into Steps, so you can control how, when, and by whom work is performed for each Step.

Multi-step Forms provide an easy way to add a Step that is preconfigured with functionality to a Process, such as sending an email.

Multi-step Forms provide a way to add an Assignment that is preconfigured with one or more Actions that users can take to a Process.

Answer 63

Multi-step Forms help a single user complete complex Tasks by presenting multiple screens in a logical sequence.

Question 64

Drag the words into the correct boxes

The

Data Model focuses on the creation of the data objects and fields that define the information needed to successfully resolve a case.
The

Data Model reflects data as it is stored and accessed in an organization’s external systems of record.
The

Data Model is a living document that details the data entities, attributes, relationships associated with an organization’s data.

Answer 64

The Logical
Data Model focuses on the creation of the data objects and fields that define the information needed to successfully resolve a case.

ThePhysical
Data Model reflects data as it is stored and accessed in an organization’s external systems of record.

TheConceptual
Data Model is a living document that details the data entities, attributes, relationships associated with an organization’s data.

Question 65

You want to create a list of products and their attributes to use as data in an application. Which method do you use to create data stored with the application?

Configure aProductsdata object with a local system of record and add your Data Records to theProductsdata object.
Connect your application to an external database that contains product information.
Create aProductspicklist that contains the list of products and attributes.
Create a Case View with fields for the product and product attributes.

Answer 65

Configure aProductsdata object with a local system of record and add your Data Records to theProductsdata object.

Question 66

Which of the following statements correctly describes Data Pages in App Studio?

Data Pages identify how to render a user form.
Data Pages are not configurable with a new data source.
In App Studio, Data Pages identify how to obtain data from a system of record.
Data Pages are only available when Pega is the system of record.

Answer 66

In App Studio, Data Pages identify how to obtain data from a system of record.

Question 67

To gain more insight into how the data objects, Data Pages, Case Types, and systems of record relate to one another in your application, refer to the Visual Data Model.

True False

Answer 67

False

Question 68

The Integration Designer and Integration Map for a Health application is displayed below.

Drag the data object name to the appropriate location in the Integration Map.

Health application
1 - Robotiks
2 - Plan benefits
3 - Customer

1 Benefits plane
2 Customer
3 Claims

Answer 68

1 Benefits plane 1 - Robotiks
3 Claims 2 - Plan benefits
2 Customer 3 - Customer

Question 69

Drag the words below into the correct boxes.

You can view and modify the data model from the————-. The————-is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
1 Visual Data Model
2 Integration Map

Answer 69

You can view and modify the data model from the1 Visual Data Model. The–2 Integration Mapis a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.

Question 70

You use the Field Type to identify the type of information that is stored in the system.
TRUE
FALSE

Answer 70

TRUE

Question 71

Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field name listed below, drag and drop a Field Type to the appropriate field to capture user information on the loan application form.

First name:
Last name:
Number of payments:
Annual income:
Loan type:
Loan description:

Ansvers: Text/single line/ Text/paragraph/ Text/single line/ Integer Currency Picklist

Answer 71

First name: Text/single line/
Last name: Text/single line/
Number of payments: Integer
Annual income: Currency
Loan type: Picklist
Loan description: Text/paragraph/

Question 72

Which two statements identify benefits of using calculated fields? (Choose Two)

Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculated fields are indicated to users with a special character.
Calculations automatically update fields whenever input values change.
Calculations update user form content when a user completes a step.

Answer 72

Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculations automatically update fields whenever input values change.

Question 73

What two items describe the function of a calculation network? (Choose Two)

Automatically configure custom calculations.
Identify the relationship between fields.
Determine the calculation function for a group of fields.
Update all relevant fields whenever a value changes.

Answer 73

Update all relevant fields whenever a value changes.
Identify the relationship between fields.

Question 74

Which of the below statements are true about Views? (Choose Two)

Fields in a View can be marked as read-only.
User can configure Case status in a View.
User can configure service level agreements in Views.
User can configure a field group in a View.

Answer 74

Fields in a View can be marked as read-only.
User can configure a field group in a View.

Question 75

Which two options are available when configuring a View? (Choose Two)

Create a new field that uses a calculation function.
Add new fields to the View.
Reuse saved Views.
Create a new data object.

Answer 75

Add new fields to the View.
Reuse saved Views.

Question 76

Which two of the following are use cases for calculated fields configured with Functions? (Choose Two)

Responses

A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are stored in a list.

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are not stored in a list.

An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.

Answer 76

A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter their time worked in each field, the cumulative total calculates in another field. The time worked fields are stored in a list.

Question 77

On a Full Case Page built using the Constellation design system, the summary panel is shaped like a mobile device because it contains the most important information about the Case, and users tend to look at the upper-left corner of a View for context.

TRUE

FALSE

Answer 77

TRUE

Question 78

Which statement is true about Constellation?

A widget is a generic rendering structure that presents data with visual style and interaction behavior.
A View is a UI object that represents the combination of data and a template.
A component is a preassembled View with a preset design template and data requirements.
A container is a lower-level piece that makes up Views, templates, and widgets.
Check answer

Answer 78

A View is a UI object that represents the combination of data and a template.

Question 79

To which principle does the UI layer of the Pega Constellation architecture subscribe?

Separation of Concerns
Architecture Hierarchy
Single Responsibility
User Control and Consistency

Answer 79

Separation of Concerns

Question 80

Question
Which two of the following Views does the system automatically generate in Pega Constellation? (Choose Two)

Insights View for product delivery details

Summary data View for a Purchase Order Case

Full Case View for the newly created Maintenance Service Case Type

Primary Fields View for the Sales Department Pulse

Answer 80

Full Case View for the newly created Maintenance Service Case Type
Summary data View for a Purchase Order Case

Question 81

Which UI element is an example of a Case utility widget?

Utilities
Followers
Summary data
List View
Details tab

Answer 81

Followers

Question 82

You are building a new customer service application in Pega Platform, with a Case Type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:

Customerfor customer information and their order history

Productsfor a list of products that are available for purchase by customers

Feedbackfor customers to specify the type of feedback that they submit (enhancement, compliment, complaint), and to enter a short description of their feedback

Preferencefor the user preference for the application display in their browser

Pega Platform system of record

External system of record

No system of record

Drag and drop
Prefernces
Feedbeck
Products
Customer

Answer 82

Pega Platform system of record
Feedbeck
External system of record
Products Customer
No system of record
Prefernces

Question 83

Drag the words into the correct boxes

Entering a primary driver on an insurance form uses

Displaying hotel names, ratings, and price for each night uses

Entering scheduling information for each candidate uses

Entering vehicle information for an insurance claim uses

Displaying a job applicant’s work history uses
a single record.
list of records.
list of records.
a single record.
list of records.

Answer 83

Entering a primary driver on an insurance form uses
a single record.
Displaying hotel names, ratings, and price for each night uses
list of records.
Entering scheduling information for each candidate uses
list of records.
Entering vehicle information for an insurance claim uses
a single record.
Displaying a job applicant’s work history uses
list of records.

Question 84

As part of a Case Type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment Cases.

What field type do you configure for this behavior?

Lookup
Data reference
Embedded Data
Case reference

Answer 84

Case reference

Question 85

In a pet registration Case Type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?

User reference

Query

Embedded data

Data reference

Answer 85

Embedded data

Question 86

You are developing a Case Type called Assistance Request that handles roadside assistance services. The Assistance Request Case Type has the following Case Life Cycle. You want the Case Status to update at each major Case milestone. Which Status applies to each Case Life Cycle Stage?
Pending-qualification
Resolved-Completed
Pending-Fulfillment
Open

1 submission
2 validation
3 service
4 Resolution

Answer 86

1 submission
Open
2 validation
Pending-qualification
3 service
Pending-Fulfillment
4 Resolution
Resolved-Completed

Question 87

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

An Approve/Reject step where the new employee’s manager either approves or rejects the software and hardware requests for the new employee

A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee

A process where new employees enroll in benefits

A Collect Information step where new employees enter their full name, start date, manager, and department

Answer 87

A Collect Information step where new employees enter their full name, start date, manager, and department

Question 88

A Collect Information Step in the Case Life Cycle sets the Case Status to Pending-Approval. When does the Case Status automatically update?

Case Status updates at the end of the Process containing the Step.

Case Status updates at the beginning of the Step.

Case Status updates at the end of the Step.

Case Status cannot update automatically.

Answer 88

Case Status updates at the beginning of the Step.

Question 89

How does assignment routing improve efficiency?

By assigning work to the party in the appropriate time zone
By assigning work to the currently available party
By assigning work to the most appropriate parties
By assigning work to the most senior party in a work group

Answer 89

By assigning work to the most appropriate parties

Question 90

Drag and drop the description to the correct routing option.
A customer who submits an order online and must select a shipping option
A human resources manager who approves time off requests
An employee in the Benefits department who processes benefit changes
Specific user
work queue
Current user

Answer 90

A customer who submits an order online and must select a shipping option
Current user
A human resources manager who approves time off requests
Specific user
An employee in the Benefits department who processes benefit changes
work queue

Question 91

A home loan company has home appraisal offices in various regions. Each office has a Work Queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office Work Queue. Which routing approach supports this requirement?

Route the Assignment to the correct Work Queue based on business logic.

It is not possible to support this requirement. The router must define a specific Work Queue.

Route the Assignment based on appraiser skills.

Route the Assignment based on an appraiser role.

Answer 91

Route the Assignment to the correct Work Queue based on business logic.

Question 92

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. How do you support this use case?

Configure an Approval step to route to a specific user.Enable mobile approval.
Configure an Approval step to route to a work queue that all division vice presidents can access.Enable mobile approval.
Configure an Approval step to route to a specific user.
Configure an Approval step to route using business logic. Enable mobile approval.

Answer 92

Configure an Approval step to route using business logic. Enable mobile approval.

Question 93

Based on the following image of a case life cycle, drag one of the service-level agreements or actions to one of the matching requirements
Warranty review requests are processed and resolved within three days but no later than four days.
Manager receives an email if customer is not contacted in one day.
Contact customer one day from approval.

Step escalation action
Case type goal three days, deadline four days
Step goal one day

Answer 93

Warranty review requests are processed and resolved within three days but no later than four days.
Case type goal three days, deadline four days

Manager receives an email if customer is not contacted in one day.
Step escalation action

Contact customer one day from approval.
Step goal one day

Question 94

Drag the phase from the bottom that best complete the sentence.

The primary purpose of a Service-Level Agreement is to Response area.

generate service-level reports
help ensure timely completion of work
assign Cases to the appropriate Case worker
automatically change Assignment status

Answer 94

The primary purpose of a Service-Level Agreement is to Response area.
help ensure timely completion of work

Question 95

Drag the phrase from the bottom that best completes the sentence.

The goal milestone in a Service-Level Agreement defines that amount of time聽Response area.

in which the Case or Step should be completed
in which the Case or Step must be completed
allowed before an Assignment is considered overdue
allowed for users to advance to the next Stage

Answer 95

The goal milestone in a Service-Level Agreement defines that amount of time聽Response area.
in which the Case or Step should be completed

Question 96

Selecting the Owner participant sends correspondence to the product owner.

True False

Answer 96

False

Question 97

How do you configure an Onboarding case type to send a confirmation email with benefit selections to new employees?

Configure the Onboarding case type settings to enable email notifications. Compose a custom message to reference the employee email field and benefit package properties.
Add aCollect informationstep to the case life cycle. Configure the view to display read-only fields with the selected benefit packages. Route the step to the employee.
Add anApprove/Rejectstep to the case life cycle. Configure the view to display read-only fields with the selected benefit packages. Route the step to the employee.
Add aSend emailautomation to the case life cycle. Configure the automation to send to the employee email field. Compose the message to reference the benefit package properties.

Answer 97

Add aSend emailautomation to the case life cycle. Configure the automation to send to the employee email field. Compose the message to reference the benefit package properties.