PC PRELIM Flashcards
- is the art and process of creating and sharing ideas.
- act of transmitting
- A giving or exchanging of information
- a system for sending and receiving messages
Communication
are the tools that we use to remove the barriers to effective communication.
Communication skills
Basic Functions of Communication:
For interaction
For increasing the store of information
For better understanding of our self and the world we live
For changing people’s attitudes, beliefs, opinions and actions
For making decisions
uses words, dialects, and languages
Verbal
Two Categories of Communication:
- Verbal
- Non-Verbal
Two Types of Verbal Communication:
- Oral Communication
- Written Communication
This includes face-to-face conversations, phone calls, and speeches.
Oral Communication
This encompasses emails, reports, letters, and text messages.
Written Communication
transmitting data without the use of words
Non-Verbal
Gestures, posture, and facial expressions can significantly alter the meaning of a spoken message
Body Language
Three Types of Non Verbal Communication:
Body Language
Proxemics
Haptics
The use of personal space can indicate intimacy, aggression, or formality in interactions.
Proxemics
This is the study of touch as a form of communication, which can express comfort, affection, or dominance.
Haptics
Components of Communication:
Context
Climate
Source
Message
Channel
Feedback or response
Receiver
Interference
Timing
setting or place the communication took place
Context
feeling or tone of the communication
Climate
sender of the message
Source
can be verbal or non-verbal
Message
the means which message is sent
Channel
occurs when the sender invites responses to the message
Feedback or response
decodes the message sent
Receiver
may occur from physiological or physical distractions
Interference
The consideration of when the communication occurs.
Timing
Characteristics of Human Communication:
The process of communication is continuous, ongoing, and dynamic.
Communication begins with the self.
Communication is irreversible or unerasable.
Communication is reciprocal.
Communication is unrepeatable.
Communication is transactional.
The Levels of Communication
- Phatic Communication (Cliché level)
- Factual Communication (Reporting Facts)
- Evaluative Communication (Expressing Opinions)
- Gut- Level Communication
- Peak Communication
The deepest level of communication, where individuals share their deepest thoughts, values, and emotions.
Peak Communication
- Sharing feelings and emotions
- Involves vulnerabilities and personal experiences
Gut- Level Communication
Goes beyond facts by including personal opinions,
Evaluative Communication (Expressing Opinions)
Involves sharing objective information, facts, or observations without personal involvement.
Factual Communication (Reporting Facts)
Basic of Daily Communication
Phatic Communication (Cliché level)
