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Professional Communications > PC 1- Midterm REVIEW > Flashcards

PC 1- Midterm REVIEW Flashcards

Communication practice, roles, etc.

1
Q

Techniques used to deliver teaching information to persons of First Nations.

A

Deliver verbal instructions in a story-telling format

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2
Q

Knocking on a clients door before entering, shows respect for their personal space. True/False

A

True

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3
Q

In a helping relationship, understanding should always be put into words. True/False

A

True

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4
Q

Where are stereotypes are learned?

A

During childhood and reinforced by life experiences

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5
Q

The difference between ‘open-ended’ and ‘closed’ questions.

A

Open-ended–>encourages client to take the initiative

Close-ended–>narrows the focus, useful in emergency

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6
Q

When is it appropriate to use ‘open-ended’ questions?

A

Getting to know a client, creating a care plan

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7
Q

When is it appropriate to ‘close-ended’ questions?

A

In an emergency

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8
Q

The different phases of the nurse-client relationship. (4)

A

1) Pre-interaction
2) Orientation
3) Working
4) Termination

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9
Q

Putting ideas in a logical sequence of related material, demonstrates effective communication. True/False

A

True

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10
Q

Therapeutic response

A

Shows the client that you are listening to them

Eg. “tell me more about what you are feeling”

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11
Q

Culture competence

A

Requires self-awareness of one’s own culture values

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12
Q

Culture diversity

A

Refers to variations among culture groups

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13
Q

Feedback allows the system to maintain its original information. True/False

A

True

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14
Q

Mutuality

A

Agreement on the client’s health problems and the means for resolving them

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15
Q

Empathy

A

Ability to be sensitive to and communicate understanding of the client’s feelings

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16
Q

Meta-communication

A

Actively listening with good use of verbal and non-verbal communication

17
Q

The components of a cultural assessment

A

Health beliefs and values
Spirital beliefs and practices
Customary health practices
Preferred language

18
Q

When is it best to plan for termination of the nurse-client relationship?

A

At the beginning of the nurse-client relationship (initial encounter)

19
Q

How to reduce clinical bias in nursing?

A

Be aware and develop a non-judgmental, neutral attitude

20
Q

What are the barriers to effective communication?

A 
Lack of respect
Lack of caring
Lack of empowerment
Lack of empathy
Anxiety
Stereotyping and bias
Over involvement
Violation of personal space
Violation of confidentiality
Cultural incompetence
Gender differences
Environmental factors(privacy, space, timing, noise, temperature)
Language
21
Q

In a nurse-client relationship, know what is important to build first.

A

Trust

22
Q

In health care, whose goals form the basis of working together for mutuality?

A

The client’s

23
Q

Caring is an ‘ethical responsibility’. True/False

A

True

24
Q

In a nurse-client communication, feedback provided by the nurse should be ________.

A

Specific and directed to the behavior

25
Q

What is the best way to clarify understanding of meaning?

A

Paraphrasing

26
Q

What does confidentiality mean in nursing?

A

Protection of private information

27
Q

To whom can confidential information be disclosed?

A

Only to those on the care team

28
Q

Personal space needs for people of different ages and cultures.

A

Elderly - need more personal space-need control and they can become profoundly disoriented in unfamiliar environments

29
Q

Therapeutic relationship

A

Focus on the client

30
Q

Social relationship

A

Focus on both parties

31
Q

In a nurse-client relationship, what is the role of self-concept?

A

It is a reciprocal relationship that can support a client’s self-esteem

32
Q

What are the different types of responses in ‘active’ listening?

A 
Minimal cues and leads
Clarification
Restatement
Paraphrasing
Reflection
Summarizing
Silence
Touch
33
Q

What is the purpose of a nurse-client relationship?

A

To foster a partnership with the client

34
Q

What is ‘SOLER’?

A 
Active listening acronym.
S - sit facing client
O - open posture
L - lean toward the client
E - eye contact (intermittent) 
R - relax
35
Q

PRE-INTERACTION phase of nurse-client relationship

A

Only phase where client does NOT directly participate

36
Q

ORIENTATION phase of nurse-client relationship

A

Client and nurse meet & get to know each other

37
Q

WORKING phase of nurse-client relationship

A

Client is more self-directed, goal setting

38
Q

TERMINATION phase of nurse-client relationship

A

Nurse should start planning for termination from initial contact

Professional Communications (2 decks)

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