Final Exam Review Flashcards
Interpersonal relationships
Which conflict management style do females tend to use the MOST?
Avoidance and Compromise
Which problem-solving style is the most effective (win-win)?
Collaboration
Intrapersonal conflict
Takes place within self, affects feelings and behaviour
Interpersonal conflict
Evokes change or thinking, between 2 people
The nurse’s first response in dealing with a conflict situation with a client?
Gain an understanding of ones own personal response
An advantage of computerized technology
Reduction of errors
Task functions
Behaviors used to move toward goal achievement
Norms is the process of setting standards in a group. Eg. Arriving late to a meeting. True/False
True
The different strategies that a nurse should use when dealing with an angry client
Defuse hostility, call the client by name while making occasional eye contact, avoid responding responding to a client’s anger by getting angry
Communication that is timely, clear and accurate reduces errors and increases safety. True/False
True
A characteristic of an effective group
Goals are clearly identified and collaboratively developed
The goal of assertiveness
Standing up for one’s personal rights while respecting another’s
The components of assertion
The ability to say no and
To ask for what you want
The phases of group development. (4,2pts each)
1) Forming: stage when team members come together, get to know one another, assess the expertise of each member, develop trust
2) Norming: members explore their ideas, not necessarily agree with each other, conflicts arise, emotions can come into play, might be uncomfortable for some, eventually team usually comes together
3) Storming: stage things normalize, team settles down to its work, working relationships established
4) Performing: members most productive, work of the team gets done, this can progress even if team members change, as long as new members are integrated successfully
Conflict serves as a warning that something in the relationship needs closer attention. True/False
True
Summarizing
Pulls related ideas together, restates key ideas (used at end of a meeting)
Empathy
Ability to be sensitive to and communicate understanding of the client’s feelings
Avoider
Someone who appears indifferent and passive during a group meeting
Nurse is being yelled and sworn at by a client. Using an I statement is the most appropriate response. True/False
True
Does humor & laughter have healing purposes? True/False
True
Group think
When approval of other group members become more important than the task of the group.
Outcome=group members don’t really agree, but focus more on the harmony of the group than the goal
The nurse’s primary goal when dealing with a psychiatric client is to maintain safety while helping the client. True/False
True
Termination
Group leader summarizes goal achievement, the group goes separate ways
When dealing with an angry clirnt the nurse should remain with them. True/False
False
Ambiguous
Open to more than one interpretation
During the first session of a support group meeting, the nurse recognizes the need to have the group members introduce themselves and share a little bit of their background. True/False
True
The nurse uses skills of assertiveness to promote change that is focused on _______.
Behaviours
A client makes several condescending remarks to a nurse, the nurse recognizes this behaviour as an example of ‘a verbal clue to anger’. True/False
True
Matching
- Postpones conflict and can worsrn the situation. ____
- A ‘lose-win’ situation that can involve quick compromise. ____
- Marked by aggression and lack of compromise. ____
- Cooperative style of problem solving. ____
A. Competition
B. Avoidance
C. Accommodation
D. Collaborative
1) B
2) A
3) C
4) D
Group norms
The unwritten behavioral rules of conduct expected of group members
Provide needed predictability for effective group functioning and make the group safe for its members
The two types of group norms
1) Universal and
2) Group specific
Universal norms
Explicit behavioural standards; must be present in all groups to achieve effective outcomes
Eg. Confidentiality, regular attendance
Group-specific norms
Constructed by group members; the shared beliefs, values and unspoken operational rules governing group functions
Eg, tolerance for lateness, use of humor, confrontation
Cohesiveness
The value a group holds for its members
Forming stage, in group development
Team members come together, get to know one another, assess expertise of each members, develop trust
Storming, in group development
Members explore their ideas, not necessarily agree with each other, conflicts arise, emotions can come into play, might be uncomfortable for some, eventually team comes together
Norming, in group development
Things normalize, team settles down to its work, working relationships established
Performing
Members most productive, work or the team gets done, can progress even if team members change, as long as new members are integrated successfully
Adjourning
Finishing/concluding a meeting or phases of group development
Review what has been accomplished, reflecting on the meaning of the group’s work together, creating deliverables/plans
