Final Exam Review

Question 1

Which conflict management style do females tend to use the MOST?

Answer 1

Avoidance and Compromise

Question 2

Which problem-solving style is the most effective (win-win)?

Answer 2

Collaboration

Question 3

Intrapersonal conflict

Answer 3

Takes place within self, affects feelings and behaviour

Question 4

Interpersonal conflict

Answer 4

Evokes change or thinking, between 2 people

Question 5

The nurse’s first response in dealing with a conflict situation with a client?

Answer 5

Gain an understanding of ones own personal response

Question 6

An advantage of computerized technology

Answer 6

Reduction of errors

Question 7

Task functions

Answer 7

Behaviors used to move toward goal achievement

Question 8

Norms is the process of setting standards in a group. Eg. Arriving late to a meeting. True/False

Answer 8

True

Question 9

The different strategies that a nurse should use when dealing with an angry client

Answer 9

Defuse hostility, call the client by name while making occasional eye contact, avoid responding responding to a client’s anger by getting angry

Question 10

Communication that is timely, clear and accurate reduces errors and increases safety. True/False

Answer 10

True

Question 11

A characteristic of an effective group

Answer 11

Goals are clearly identified and collaboratively developed

Question 12

The goal of assertiveness

Answer 12

Standing up for one’s personal rights while respecting another’s

Question 13

The components of assertion

Answer 13

The ability to say no and

To ask for what you want

Question 14

The phases of group development. (4,2pts each)

Answer 14

1) Forming: stage when team members come together, get to know one another, assess the expertise of each member, develop trust
2) Norming: members explore their ideas, not necessarily agree with each other, conflicts arise, emotions can come into play, might be uncomfortable for some, eventually team usually comes together
3) Storming: stage things normalize, team settles down to its work, working relationships established
4) Performing: members most productive, work of the team gets done, this can progress even if team members change, as long as new members are integrated successfully

Question 15

Conflict serves as a warning that something in the relationship needs closer attention. True/False

Answer 15

True

Question 16

Summarizing

Answer 16

Pulls related ideas together, restates key ideas (used at end of a meeting)

Question 17

Empathy

Answer 17

Ability to be sensitive to and communicate understanding of the client’s feelings

Question 18

Avoider

Answer 18

Someone who appears indifferent and passive during a group meeting

Question 19

Nurse is being yelled and sworn at by a client. Using an I statement is the most appropriate response. True/False

Answer 19

True

Question 20

Does humor & laughter have healing purposes? True/False

Answer 20

True

Question 21

Group think

Answer 21

When approval of other group members become more important than the task of the group.

Outcome=group members don’t really agree, but focus more on the harmony of the group than the goal

Question 22

The nurse’s primary goal when dealing with a psychiatric client is to maintain safety while helping the client. True/False

Answer 22

True

Question 23

Termination

Answer 23

Group leader summarizes goal achievement, the group goes separate ways

Question 24

When dealing with an angry clirnt the nurse should remain with them. True/False

Answer 24

False

Question 25

Ambiguous

Answer 25

Open to more than one interpretation

Question 26

During the first session of a support group meeting, the nurse recognizes the need to have the group members introduce themselves and share a little bit of their background. True/False

Answer 26

True

Question 27

The nurse uses skills of assertiveness to promote change that is focused on _______.

Answer 27

Behaviours

Question 28

A client makes several condescending remarks to a nurse, the nurse recognizes this behaviour as an example of ‘a verbal clue to anger’. True/False

Answer 28

True

Question 29

Matching

1. Postpones conflict and can worsrn the situation. ____
2. A ‘lose-win’ situation that can involve quick compromise. ____
3. Marked by aggression and lack of compromise. ____
4. Cooperative style of problem solving. ____

A. Competition
B. Avoidance
C. Accommodation
D. Collaborative

Answer 29

1) B
2) A
3) C
4) D

Question 30

Group norms

Answer 30

The unwritten behavioral rules of conduct expected of group members

Provide needed predictability for effective group functioning and make the group safe for its members

Question 31

The two types of group norms

Answer 31

1) Universal and

2) Group specific

Question 32

Universal norms

Answer 32

Explicit behavioural standards; must be present in all groups to achieve effective outcomes

Eg. Confidentiality, regular attendance

Question 33

Group-specific norms

Answer 33

Constructed by group members; the shared beliefs, values and unspoken operational rules governing group functions

Eg, tolerance for lateness, use of humor, confrontation

Question 34

Cohesiveness

Answer 34

The value a group holds for its members

Question 35

Forming stage, in group development

Answer 35

Team members come together, get to know one another, assess expertise of each members, develop trust

Question 36

Storming, in group development

Answer 36

Members explore their ideas, not necessarily agree with each other, conflicts arise, emotions can come into play, might be uncomfortable for some, eventually team comes together

Question 37

Norming, in group development

Answer 37

Things normalize, team settles down to its work, working relationships established

Question 38

Performing

Answer 38

Members most productive, work or the team gets done, can progress even if team members change, as long as new members are integrated successfully

Question 39

Adjourning

Answer 39

Finishing/concluding a meeting or phases of group development
Review what has been accomplished, reflecting on the meaning of the group’s work together, creating deliverables/plans