Patient's Communication Flashcards
a sensitivity to the needs of others that allow you to meet those needs in a constructive manner
empathy
a calm expression of feelings and opinions, most productive when working with a reluctant patient
assertiveness
3 verification of patient identification
the radiographer maintains the responsibility for proper patient identification
wrist band
other method of cross checking
2 other methods of cross checking
questioning/asking patient
checking bed name plate
these are patients that may act differently because of pain, stress or anxiety
seriously ill and traumatized patients
patients who are deaf or who have impaired hearing
speech and hearing-impaired patients
blind, decreased vision or optically injured patients
visually impaired patients
effective interaction with non english speaking patients are greatly enhanced using touch, facial expressions and pantomime
non english speaking patients
requires a thorough knowledge of equipment and immobilization technique as well as interaction skills
mentally impaired patients
these patients may be not totally aware of what they are doing and may need to be restrained from leaving the room
substance abusers
someone who was admitted to the hospital for diagnostic studies and treatment
inpatient
a patient who comes to the hospital for diagnosis but does not occupy a bed
outpatient
simply the act of transferring information from one place, person or group to another
communication
4 qualities of a good communicator
listening
clarity
organized
sincerity
4 categories of communication
spoken communication
non verbal communication
written communication
visualizations
it is a category of communication that includes face-to-face, telephone, radio or television and other media
spoken communication
it is a category of communication that includes body language, gestures, how we dress or act and where we stand
non verbal communication
it is a category of communication that includes letters, emails, social media, books, magazines, internet and other media
written communication
it is a category of communication that includes charts and graphs, maps, logos and other visualizations can all communicate mesages
visualizations
a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well
rapport
maintaining ____ ______ communicates care and compassion
it can also show empathy and interest in your patient’s situation
_____ ____________ and ____ _______connects you to your patients and communicates understanding
maintaining eye contact communicates care and compassion
it can also show empathy and interest in your patient’s situation
eye contact and social touch connects you to your patients and communicates understanding
is the ability to understand the patient’s situation, perspective and feelings
empathy is the ability to understand the patient’s situation, perspective and feelings
this communicates your desire to understand them as a person, not only as a patient
this is an easy way to learn how
to build rapport with your
patients
make it personal
is one of the most essential healthcare worker communication skills needed for success
open communication
is an essential holistic healthcare tool
it is a non-intrusive way of sharing a patient’s thoughts and feelings
active listening
matching the patient’s demeanor, disposition, and rhythm quickly establishes rapport
this may even mean raising your voice to match a loud patient to create a synchronized bond
practice mirroring
use _______ to become attuned to the
patient during difficult conversations
use mirroring to become attuned to the
patient during difficult conversations
keeping _____ _____ is one of the
most effective ways to build rapport
with patients
if you tell them, you will do something, do it. If your ability to complete a task changes, communicate this with the patient
keeping your word is one of the
most effective ways to build rapport
with patients
if you tell them, you will do something, do it. If your ability to complete a task changes, communicate this with the patient
is the final component and one of the important factors in the process of communication
feedback
it is defined as the response given by the receiver to the sender
feedback
is the ability to perceive our own cultural beliefs, values, and customs, and to understand how they shape our decisions and behavior
cultural awareness
requires us to step back and look at ourselves as if through a stranger’s eyes, and to open our minds to different ways of doing things
cultural awareness
cultural awareness checklist
establish clear communication
be aware of nonverbal cues without jumping to conclusions
ask openly about potentially relevant traditions and customs
use normalizing statements
examine your own biases
