Patient's Communication

Question 1

a sensitivity to the needs of others that allow you to meet those needs in a constructive manner

Answer 1

empathy

Question 2

a calm expression of feelings and opinions, most productive when working with a reluctant patient

Answer 2

assertiveness

Question 3

3 verification of patient identification

Answer 3

the radiographer maintains the responsibility for proper patient identification

wrist band

other method of cross checking

Question 4

2 other methods of cross checking

Answer 4

questioning/asking patient
checking bed name plate

Question 5

these are patients that may act differently because of pain, stress or anxiety

Answer 5

seriously ill and traumatized patients

Question 6

patients who are deaf or who have impaired hearing

Answer 6

speech and hearing-impaired patients

Question 7

blind, decreased vision or optically injured patients

Answer 7

visually impaired patients

Question 8

effective interaction with non english speaking patients are greatly enhanced using touch, facial expressions and pantomime

Answer 8

non english speaking patients

Question 9

requires a thorough knowledge of equipment and immobilization technique as well as interaction skills

Answer 9

mentally impaired patients

Question 10

these patients may be not totally aware of what they are doing and may need to be restrained from leaving the room

Answer 10

substance abusers

Question 11

someone who was admitted to the hospital for diagnostic studies and treatment

Answer 11

inpatient

Question 12

a patient who comes to the hospital for diagnosis but does not occupy a bed

Answer 12

outpatient

Question 13

simply the act of transferring information from one place, person or group to another

Answer 13

communication

Question 14

4 qualities of a good communicator

Answer 14

listening
clarity
organized
sincerity

Question 15

4 categories of communication

Answer 15

spoken communication
non verbal communication
written communication
visualizations

Question 16

it is a category of communication that includes face-to-face, telephone, radio or television and other media

Answer 16

spoken communication

Question 17

it is a category of communication that includes body language, gestures, how we dress or act and where we stand

Answer 17

non verbal communication

Question 18

it is a category of communication that includes letters, emails, social media, books, magazines, internet and other media

Answer 18

written communication

Question 19

it is a category of communication that includes charts and graphs, maps, logos and other visualizations can all communicate mesages

Answer 19

visualizations

Question 20

a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well

Answer 20

rapport

Question 21

maintaining ____ ______ communicates care and compassion

it can also show empathy and interest in your patient’s situation

_____ ____________ and ____ _______connects you to your patients and communicates understanding

Answer 21

maintaining eye contact communicates care and compassion

it can also show empathy and interest in your patient’s situation

eye contact and social touch connects you to your patients and communicates understanding

Question 22

is the ability to understand the patient’s situation, perspective and feelings

Answer 22

empathy is the ability to understand the patient’s situation, perspective and feelings

Question 23

this communicates your desire to understand them as a person, not only as a patient

this is an easy way to learn how
to build rapport with your
patients

Answer 23

make it personal

Question 24

is one of the most essential healthcare worker communication skills needed for success

Answer 24

open communication

Question 25

is an essential holistic healthcare tool

it is a non-intrusive way of sharing a patient’s thoughts and feelings

Answer 25

active listening

Question 26

matching the patient’s demeanor, disposition, and rhythm quickly establishes rapport

this may even mean raising your voice to match a loud patient to create a synchronized bond

Answer 26

practice mirroring

Question 27

use _______ to become attuned to the
patient during difficult conversations

Answer 27

use mirroring to become attuned to the
patient during difficult conversations

Question 28

keeping _____ _____ is one of the
most effective ways to build rapport
with patients

if you tell them, you will do something, do it. If your ability to complete a task changes, communicate this with the patient

Answer 28

keeping your word is one of the
most effective ways to build rapport
with patients

if you tell them, you will do something, do it. If your ability to complete a task changes, communicate this with the patient

Question 29

is the final component and one of the important factors in the process of communication

Answer 29

feedback

Question 30

it is defined as the response given by the receiver to the sender

Answer 30

feedback

Question 31

is the ability to perceive our own cultural beliefs, values, and customs, and to understand how they shape our decisions and behavior

Answer 31

cultural awareness

Question 32

requires us to step back and look at ourselves as if through a stranger’s eyes, and to open our minds to different ways of doing things

Answer 32

cultural awareness

Question 33

cultural awareness checklist

Answer 33

establish clear communication
be aware of nonverbal cues without jumping to conclusions
ask openly about potentially relevant traditions and customs
use normalizing statements
examine your own biases