Passenger Handling Procedures

Question 1

Customer relations is an __________

Answer 1

attitude

Question 2

Customer relation principles

Answer 2

Use proper titles
Remember that passengers are individuals
Address them collectively only when making announcements
Avoid arguments and controversial subjects
Show an interest
Use diplomacy and tact
Answer questions in a friendly, understandable and non-technical manner

Question 3

These passengers are senior officers or senior public officials

Answer 3

Distinguished Visitors (DV)

Question 4

These passengers are dependents whose sponsors are missing in action, prisoners of war, or as designated by the Blue Bark- these passengers are traveling via USAF because of the death of an immediate family member

Answer 4

Coin Assist

Question 5

Personnel performing special unique duties directly associated with and essential to a particular mobility aircraft, aircrew or mission

Answer 5

Mission Essential Ground Personnel (MEGPs)

Question 6

Passengers traveling on military orders

Answer 6

Space required

Question 7

Seats available after all after all space required passengers have been accomodated

Answer 7

Space Available Space “A”

Question 8

Crewmembers on flight orders flying on AMC aircraft and are not performing primary duties

Answer 8

Additional Crewmembers (ACMs)

Question 9

Passengers requiring special assistance because of a disability

Answer 9

Differently Abled Passengers

Question 10

Seated before any other passengers are onloaded. On arrival, all passengers are downloaded before they are.

Answer 10

Prisoners and guards

Question 11

Passenger handling preflight duties:

Answer 11

Perform stowaway check
Brief aircraft commander of any special cargo or passengers
Stow baggage/mail (no access during flight)

Question 12

In regards to passenger handling, assist the ________ ____________

Answer 12

Courier officer

Question 13

In regards to passenger handling, check the following aircraft items:

Answer 13

Latrines
Seats
Emergency Equipment

Question 14

Passengers should be loaded by categories in the following order

Answer 14

1. Combat troops
2. Duty passengers
3. Distinguished visitors (DV’S)
4. Blue Bark
5. Coin Assist
6. Special “A” Passengers - load families first

Question 15

Seat only _________ ___________ passengers in emergency rows.

Answer 15

English Speaking

Question 16

Do not seat handicapped passengers or mothers with infants or children under 15 years old in rows where ________ _______ are located

Answer 16

emergency exits

Question 17

___________ should be seated where 100% accountability of cargo is maintained at all times

Answer 17

Couriers

Question 18

Conduct a head count to ensure the number of passengers onboard matches the number on the manifest, or _________ ____________ ________

Answer 18

Verify passenger manifest

Question 19

The key components to a good passenger briefing is ___________ and ____________

Answer 19

confidence

knowledge

Question 20

Display __________, ___________ and __________ during briefings

Answer 20

interest
competence
professionalism

Question 21

Inflight duties include:

Answer 21

Cabin Temperature
Passengers with small children
Cabin cleanliness

Question 22

Before landing:

Answer 22

Wake and brief passengers
Collect trash
Secure cabin

Question 23

After landing:

Answer 23

Brief passengers
Complete customs requirements
Direct offload of passengers
Contact fleet service
Write up any discrepancies found during the flight

Question 24

Types of passenger briefings:

Answer 24

Departure
En Route Departure
After Takeoff
Inflight Refueling
Pre-arrival
After Landing

Question 25

Life preserver units (LPUs) contains both ___________ and __________ inflation systems.

Answer 25

automatic

manual

Question 26

___ ______ inflate Life Preserver Units (LPU) inside the aircraft.

Answer 26

DO NOT

Question 27

Life Preserver Units (LPU) should always be readily available when accomplishing _________ _______

Answer 27

overwater flights

Question 28

The Emergency Passenger Oxygen System (EPOS) contains ______ oxygen cylinder that containers Aviator Grade oxygen

Answer 28

one

Question 29

EPOS unit duration is dependent on user body weight and work load and is approximately ___ minutes under heavy work load, ____ minutes under a light load and up to ____ minutes while sitting

Answer 29

5
20
60