Passenger Handling Procedures Flashcards
Customer relations is an __________
attitude
Customer relation principles
Use proper titles
Remember that passengers are individuals
Address them collectively only when making announcements
Avoid arguments and controversial subjects
Show an interest
Use diplomacy and tact
Answer questions in a friendly, understandable and non-technical manner
These passengers are senior officers or senior public officials
Distinguished Visitors (DV)
These passengers are dependents whose sponsors are missing in action, prisoners of war, or as designated by the Blue Bark- these passengers are traveling via USAF because of the death of an immediate family member
Coin Assist
Personnel performing special unique duties directly associated with and essential to a particular mobility aircraft, aircrew or mission
Mission Essential Ground Personnel (MEGPs)
Passengers traveling on military orders
Space required
Seats available after all after all space required passengers have been accomodated
Space Available Space “A”
Crewmembers on flight orders flying on AMC aircraft and are not performing primary duties
Additional Crewmembers (ACMs)
Passengers requiring special assistance because of a disability
Differently Abled Passengers
Seated before any other passengers are onloaded. On arrival, all passengers are downloaded before they are.
Prisoners and guards
Passenger handling preflight duties:
Perform stowaway check
Brief aircraft commander of any special cargo or passengers
Stow baggage/mail (no access during flight)
In regards to passenger handling, assist the ________ ____________
Courier officer
In regards to passenger handling, check the following aircraft items:
Latrines
Seats
Emergency Equipment
Passengers should be loaded by categories in the following order
- Combat troops
- Duty passengers
- Distinguished visitors (DV’S)
- Blue Bark
- Coin Assist
- Special “A” Passengers - load families first
Seat only _________ ___________ passengers in emergency rows.
English Speaking
Do not seat handicapped passengers or mothers with infants or children under 15 years old in rows where ________ _______ are located
emergency exits
___________ should be seated where 100% accountability of cargo is maintained at all times
Couriers
Conduct a head count to ensure the number of passengers onboard matches the number on the manifest, or _________ ____________ ________
Verify passenger manifest
The key components to a good passenger briefing is ___________ and ____________
confidence
knowledge
Display __________, ___________ and __________ during briefings
interest
competence
professionalism
Inflight duties include:
Cabin Temperature
Passengers with small children
Cabin cleanliness
Before landing:
Wake and brief passengers
Collect trash
Secure cabin
After landing:
Brief passengers Complete customs requirements Direct offload of passengers Contact fleet service Write up any discrepancies found during the flight
Types of passenger briefings:
Departure En Route Departure After Takeoff Inflight Refueling Pre-arrival After Landing
Life preserver units (LPUs) contains both ___________ and __________ inflation systems.
automatic
manual
___ ______ inflate Life Preserver Units (LPU) inside the aircraft.
DO NOT
Life Preserver Units (LPU) should always be readily available when accomplishing _________ _______
overwater flights
The Emergency Passenger Oxygen System (EPOS) contains ______ oxygen cylinder that containers Aviator Grade oxygen
one
EPOS unit duration is dependent on user body weight and work load and is approximately ___ minutes under heavy work load, ____ minutes under a light load and up to ____ minutes while sitting
5
20
60
