PAS 700 U4

Question 1

What is Performance Management

Answer 1

An ongoing process affecting organisational success by having employees work together with the managers to set expectations, review results and reward performance

Question 2

What is Performance appraisal

Answer 2

A process of evaluating employee’s performance based on set standards and communicating that information to employees

Question 3

Job analysis

Answer 3

Examines the tasks, duties, and reponsibilities related to a certain job title.

Question 4

Job evaluation

Answer 4

Assessing the job’s worth to the organisation also helps with setting new ranges of pay.

Question 5

Performance appraisals as administrative instruments

Answer 5

Used for:
1. compensation decisions
2. Staffing decisions
3. Performance feedback (Hamburger method)
4. Direction for future performance
5. Identifying future training and developmental needs.

Question 6

Why employees do not perform well in orgs

Answer 6

1. Heavy handed management
2. Poor lines of reporting
3. Lack of the rightful equipment & info to carry out jobs.
4. Lack of motivation
5. Family issues such as divorce
6. Unsafe working environments
7. Ineffective job placements
8. Lack of communication within the organisation
9. Ineffective job training
10. Legal constraints
11. Conflict between ethical standards and Job demands

Question 7

Importance of PAs

Answer 7

Performance Appraisals are vital in an organisation as they are crucial to the development of employee’s. Effective PA’s contribute to the employees satisfaction and motivation when done correctly.

Question 8

Phases of the Performance Cycle

Answer 8

Phase 1- Performance Planning ( PA agreements & work plans)
Phase 2- Review and feedback (Coaching & counselling)
Phase 3- Performance appraisal
Phase 4- Rewarding & managing poor performance

Question 9

Integrated nature of Performance Appraisals

Answer 9

1. Human resource planning
2. Probation and promotion
3. Merit pay increases
4. Employee training and development
5. Dismissals

Question 10

Principles regarding performance appraisals

Answer 10

1. Results Orientation
2. Training and development
3. Rewarding good performance
4. Managing poor performance

Question 11

Steps in appraisal process

Answer 11

1. Determine performance requirements
2. Choose appropriate appraisal method
3. Train supervisors
4. Discuss methods with employees
5. Appraise according to job standards
6. Discuss appraisal with employees
7. Determine future performance goals (hamburger method)

Question 12

Types of Performance appraisals

Answer 12

1. Appraisals by managers
2. Peer appraisals
3. Appraisals by customers
4. Self-ratings
5. Reverse rating appraisals
6. Team portfolio appraisals

Question 13

Performance Appraisal problems

Answer 13

1. Rater bias
2. Halo effect
3. Recency ratings
4. Stereotyping
5. Leniency effect
6. Central tendency
7. Strictness
8. Overall ratings