Part 4

Question 1

According to Murphy’s Law, the tern “Complacency” implies that:
A) The individual completes the tasks within the given time frame
B) The individual complies with safety standards related to safety
C) The individual believes that he will never cause an accidents

Answer 1

C) The individual believes that he will never cause an accidents

Question 2

Which of the following increases mainly the likelihood of Violating the rules or
procedures in an aircraft maintenance unit.
A) Over-prescriptive procedures
B) Poor working conditions
C) Time pressure and high workload

Answer 2

C) Time pressure and high workload

Question 3

A company culture or management policy can be most productive when:
A) It responds to problems and proceeds to reforms.
B) It gives emphasis on process, and controls information and ideas strictly.
C) It responds well to problems and information flows only through accepted
channels.
D) It is flexible, uses information and employees intellect effectively and reforms
come from all levels.

Answer 3

D) It is flexible, uses information and employees intellect effectively and reforms
come from all levels.

Question 4

The term “situation awareness” in the maintenance engineering context refer to:
A) Geographical Orientation of an aircraft, or what is going around in maintenance
base
B) Perception, comprehension, and projection of massage that can be used for
possible future states on safety or airworthiness
C) Decision making process the a company or organization follows

Answer 4

B) Perception, comprehension, and projection of massage that can be used for
possible future states on safety or airworthiness

Question 5

Team members to function productively within the aviation environment need to
have:
A) Certain interpersonal social skills ( communication, co-operation, mutual
support etc)
B) The same level of knowledge on the appropriate field
C) Worked exclusively on the same type of aircraft

Answer 5

A) Certain interpersonal social skills ( communication, co-operation, mutual
support etc)

Question 6

The creation of an effective team work must be based on:
A) The clear and specific role of each team member
B) The understanding that each team member’s work, affects the completion of the
overall maintenance task
C) The individual encouragement for complete work independence

Answer 6

B) The understanding that each team member’s work, affects the completion of the
overall maintenance task

Question 7

The term “Group responsibility” refers to:
A) A Concept which promotes professionalism
B) Everyone within the organization willing to uphold the groups safety norms,
even when not strictly required
C) All individuals regardless of their qualifications, to work individually in a
responsible manner

Answer 7

B) Everyone within the organization willing to uphold the groups safety norms,
even when not strictly required

Question 8

Upon completion the Human factors training Course, trainees should:
A) Be experts in the application of human factors to EASA system design
B) Have an appreciation and awareness of human factors fundamentals
C) Be able to write a human factors standard
D) Be able to write an aircraft accident report

Answer 8

B) Have an appreciation and awareness of human factors fundamentals

Question 9

A person can be said to be motivated if
A) they are taking action to achieve something
B) they cut corners to get the job done quickly
C) they are on a productivity bonus

Answer 9

A) they are taking action to achieve something

Question 10

Motivation is
A) the thing that drives someone to do something
B) a reward or punishment designed to reduce errors
C) a reward or punishment designed to increase work rate

Answer 10

A) the thing that drives someone to do something

Question 11

Which of the following can contribute most towards minimizing complacency.
A) Sharing work with other trades.
B) Controlling stress accordingly.
C) Asking for extra help.
D) Following strictly the instruction in work sheet or checklist.

Answer 11

D) Following strictly the instruction in work sheet or checklist.

Question 12

Team members to function productively within the the aviation environment need to
have:
A) Certain interpersonal social skills ( communication-Co-operation mutual
support etc)
B) The same level of knowledge on the appropriate field
C) Worked exclusively on the same type of aircraft

Answer 12

A) Certain interpersonal social skills ( communication-Co-operation mutual
support etc)

Question 13

At what stage should human factors be initiated in the design and development
process?
A) Early beginning.
B) Intermediate/Middle.
C) Late,final.
D) Depending on the size of the company.

Answer 13

A) Early beginning.

Question 14

A team not only requires special training to reach peak performance,it also needs:
A) Full time supervision
B) Goal established by management
C) Time to develop
D) An organizational charter

Answer 14

C) Time to develop

Question 15

The responsibility for keeping a good safety culture within an aircraft maintenance
unit,concerns:
A) Mainly the upper management
B) Middle level management
C) The responsible Human factors coordinator
D) All personnel of the company

Answer 15

D) All personnel of the company

Question 16

The creation of a team work, basically, must be based on:
A) The clear and specific role/job task of each team member.
B) The understanding of who is doing what.
C) The understanding that each member’s job affects the completion of the overall
maintenance task.
D) A combination of all the above mentioned.

Answer 16

D) A combination of all the above mentioned

Question 17

A team differs from a “ group” in that a team
A) Has a large number of people
B) Is individually and collectively accountable
C) Is strongly dependent
D) There is no difference between the two terms in term of H.F.

Answer 17

B) Is individually and collectively accountable

Question 18

Synergy within a team work can be achieved only through:
A) Respect within members and share of information.
B) Setting targets based on mutual trust.
C) Appreciate each others work.
D) All the above.

Answer 18

D) All the above.

Question 19

The responsibility for maintaining a good safety culture up to a good standard, rests
upon:
A) Mainly the upper management
B) The responsible Human factor coordinator
C) All individual employees of the company

Answer 19

C) All individual employees of the company

Question 20

An integrated human factor program should aim at:
A) Increasing operational efficiency, improving aviation safety promoting
professionalism.
B) Recognition of aircraft maintenance engineers.
C) Improving the moral of technical personnel.
D) Increasing profitability without cost.

Answer 20

A) Increasing operational efficiency, improving aviation safety promoting
professionalism.

Question 21

The term “motivation” with respect to aviation safety, determines:
A) What a person is doing in a given situation
B) The difference -that is reflected- Between what a person can do and what he
will do
C) Generally, what ever drives a person to do something in a given situation

Answer 21

B) The difference -that is reflected- Between what a person can do and what he
will do

Question 22

Technicians complacency implies:
A) lack of expressing indivindual desires, and needs.
B) Cease of cousulting manuals or job cards by the individual.
C) job completion within given time frame.
D) A +C

Answer 22

B) Cease of cousulting manuals or job cards by the individual.

Question 23

What is described as diffusion of responsibility?
A) When no-one feels personally responsible for safety.
B) When everyone is responsible for safety.
C) When no-one knows who is responsible for a faulty case.

Answer 23

A) When no-one feels personally responsible for safety.

Question 24

Whose responsibility is it that an engineer remains current on new technology and
procedures?
A) The engineer’s.
B) The organization’s.
C) The National Aviation Authority’s (NAA’s)

Answer 24

A) The engineer’s.