part 3

Question 1

contributes to the company’s overall competitive advantage

Answer 1

performance management

Question 2

key for maintaining a happy and engage workforce

Answer 2

performance management

Question 3

gives employee feedback on a regular basis

Answer 3

performance management

Question 4

delivers data that can apply to other decisions

Answer 4

performance management

Question 5

(5) criterias for effective performance management

Answer 5

fit with strategy, validity, reliability, acceptability, specific feedback

Question 6

(5) sources of performance information

Answer 6

managers, peers, subordinates, self, customers

Question 7

(4) approaches for employee development

Answer 7

interpersonal relationships, formal education, job experiences, assessment

Question 8

initiated by an employer (often with employees who would prefer to stay)

Answer 8

involuntary turnover

Question 9

initiated by the employees (often when the organization would prefer to keep them)

Answer 9

voluntary turnover

Question 10

reasons why employees leave a company (7)

Answer 10

o Employees feel the job or workplace is not what they expected.
o There is a mismatch between the job and person.
o There is too little coaching and feedback.
o There are too few growth and advancement opportunities.
o Employees feel devalued and unrecognized.
o Employees feel stress from overwork and have a work/life imbalance.
o There is a loss of trust and confidence in senior leaders.

Question 11

how many retention methods are there?

Answer 11

13

Question 12

reinforces their sense of value

Answer 12

training

Question 13

program integrated with a goal-oriented feedback system provides a structured mechanism for developing strong relationships within an organization and is a solid foundation for employee retention and growth

Answer 13

mentoring

Question 14

A company should establish a series of values as the basis for culture such as honesty, excellence, attitude, respect, and teamwork

Answer 14

instill a positive culture

Question 15

central to building and maintaining credibility

Answer 15

communication

Question 16

Offering things like competitive salaries, profit sharing, bonus programs, pension and health plans, paid time off, and tuition reimbursement sends a powerful message to employees about their importance at the organization

Answer 16

show appreciation via compensation and benefits

Question 17

Having current employees offer referrals could help minimize confusion of job expectations

Answer 17

encourage referrals and recruit from within

Question 18

It is important for companies to give feedback and coaching to employees so that their efforts stay aligned with the goals of the company and meet expectations

Answer 18

coaching/feedback

Question 19

An organization should provide workshops, software, or other tools to help employees increase their understanding of themselves

Answer 19

provide growth opportunities

Question 20

Employees will go the extra mile if they feel responsible for the results of their work

Answer 20

make employees feel valued

Question 21

The use of cash payouts could be used for on-the-spot recognition

Answer 21

employees should be rewarded at a high level to motivate even higher performance

Question 22

Conduct meetings and surveys to enable employees to share their input

Answer 22

listen to employees and ask for their input as to what rewards might work best at your organization

Question 23

It is important to match work/life benefits to the needs of employees

Answer 23

Lower stress from overworking and create work/life balance

Question 24

Develop strong relationships with employees from the start to build trust

Answer 24

foster trust and confidence in senior leaders.