Part 2: Chapter 3 Impact on Stakeholders

Question 1

Stakeholder (definition)

8 Questions

Primary vs Secondary

Answer 1

Anyone who can affect or be affected by an action or change.
May include customers & suppliers.

8 Questions:
- who might receive benefits
- who might experience negative effects
- who might have to change behavior
- who has goals that align with these goals
who has goals that conflict with these goals
who has responsibility for action or decision.
Who has resources or skills that important to this issue
Who has expectations for this issue or action?

Primary are directly impacted by the project
Secondary are involved in implementing, funding, monitoring and so on

Question 2

Functional Benchmarking

Answer 2

The act of comparing the process or performance of a business function (finance, IT, or HR) in two or more organizations.

Question 3

Generic Benchmarking

Answer 3

The act of comparing the process or performance of two or more companies irrespective of their industries.

Question 4

Internal Benchmarking

Answer 4

The act of conducting performance or process benchmarking within an organization by comparing similar business units or business processes

Question 5

Process Benchmarking

Answer 5

The act of measuring and comparing discrete process performance and functionality against other organizations