Part 1 - Team work and communication

Question 1

What are the 5 essential Cs of effective communication?

Answer 1

Clear - simple and direct

Correct - has accurate information

Concise and complete

Constructive - let the receiver respond in a way to achieve its purpose.

Question 2

what is Each Home Counts and what setting up does it include

Answer 2

Each Home Counts - independent review of consumer advice, protection, standards and performance of energy efficiency and renewable energy measures.

this includes the setting up of:
A Quality mark (TrustMark) - everyone involved in energy efficiency project is assessed and certfied

A consumer chart - set out the positive experience that the consumer can expect under the quality mark including response times, financial protections and access to redress procedures when things go wrong.

Code of conduct - set out clear requirements and guidance on how companies behave, operate and report

Technical code of practice and standards, to stop poor quality installation

Question 3

Why was the consumer chart for retrofit created?

Answer 3

To avoid customers being badly treated in the retrofit process.

Question 4

What does safeguarding mean?

Answer 4

Protecting vulnerable children, young people or adults from abuse and neglect in all circumstances

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Putting things in place to ensure that vulnerable people are not abused in any way, including verbally or physically

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Putting things in place to protect children and vulnerable adults by providing safe and effective support.