part 1

Question 1

organization structure

Answer 1

A framework that enables managers to divide responsibilities, ensure employee accountability, and distribute the decision-making authority

Question 2

organization chart

Answer 2

A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow

Question 3

core competencies

Answer 3

activities that a company considers central and vital to its business

Question 4

what is the main goal of a group?

Answer 4

primarily to share information and to make decisions to help one another perform within each member’s area of responsibility

Question 5

what are the advantages of being in a group?

Answer 5

more knowledge and expertise applied, a greater number of alternatives are examined, the final decision is better understood and accepted, more commitment among all group members to make the final decision

Question 6

what are the potential disadvantages of groups?

Answer 6

it may be dominated by one person, decisions usually take longer, and groupthink

Question 7

what is a lack of response?

Answer 7

one idea after another is suggested without discussion

Question 8

what is a decision by authority?

Answer 8

a leader makes a decision

Question 9

What is a decision by majority?

Answer 9

formal voting

Question 10

what is a decision by a minority?

Answer 10

2 or 3 people are able to dominate the decision

Question 11

what is a decision by consensus?

Answer 11

discussion leads to all members of the group agreeing

Question 12

what is decision by unanimity?

Answer 12

all members totally agree

Question 13

what is a team?

Answer 13

a unit of two or more people who share a mission and collective responsibility as they work together to achieve a goal

Question 14

what is the theme of a team?

Answer 14

to generate positive synergy through coordinated effort

Question 15

when should you use teams?

Answer 15

when you need a variety of expertise, creativity, innovation, have complex tasks, or tasks that have independent subtasks

Question 16

What are the characteristics of effective teams?

Answer 16

sense of purpose, communication, creative/innovative thinking, accountability, focus, and consensus

Question 17

what are the steps of team development/

Answer 17

forming, storming, norming, performing, and adjourning

Question 18

what is a problem-solving team?

Answer 18

a team that meets to find ways of improving quality, efficiency, and the work environment

Question 19

what is a self-managed team?

Answer 19

a team in which members are responsible for an entire process or operation

Question 20

what is a functional team?

Answer 20

a team whose members come from a single function department which is based on the organization’s verticle structure

Question 21

what is a cross-functional team?

Answer 21

a team that draws together employees from different functional areas

Question 22

what is a task force?

Answer 22

a team of people from several departments who are temporarily brought together to address a specific issue

Question 23

what is groupthink?

Answer 23

when members of a group/team feel pressured to go along with other members of the group