Paper 2 topic 1 operations Flashcards
what is a job description
to list all of the duties that are required in the role.
what is a batch production
a method whereby a group of identical products are produced simultaneously (rather than one at a time).
what is flow production
a manufacturing process that is defined by the continuous ‘flow’ of goods along an assembly line.
what is quality control
A product or services is checked “at the end” to ensure that quality is consistent
what is quality assurance
Quality is at the centre of the design process and makes sure quality is a consideration in all stages of the production process e.g. in the selection of the raw materials
what is the importance of providing good quality products
-avoid waste
-reputation and sales
what are e-commerce
(electronic commerce) buying and selling online
what are after sales service
Any service provided after the customer has paid, this may include repair, warranty or a guarantee
what are telesales
The process of selling over the telephone
what is an influence of e-commerce on business activity for a new business
An opportunity for _budding__entrepreneurs__.
Many new businesses launch exclusively online__as it’s an easy way to get sales, to reach both UK-wide and international customers.
For retail businesses, an e-commerce website offers the advantage of being____open 24/7; a storefront that is always accessible to customers.
3 success depends on factors for eCommerce
User-Friendly Website
Effective Marketing
Great Customer Service
what is the consumer law in the UK meant to do
Protect the consumer
What is a government grant?
A grant is a sum of money awarded to your business from the government that you don’t have to pay back.
what is procurement
Procurement is the process by which businesses buy raw materials, component, products, services, and other resources from suppliers to produce their own products and services.
Procurement is about buying supplies for the business.
what is logistics
The process of organising the transport of goods from the seller to the buyer
what is a supply chain
The chain of the businesses involved in the production of a product and its delivery to the user.
what are the stages of procurement (HINT-THERE IS 4)
Stage 1:
Identifying goods and service to buy
Stage 2:
Choosing Suppliers
Stage 3:
Ordering goods and services
Stage 4:
Receiving deliveries from suppliers
