paper 1 flashcards 3rd topic-people
WHAT IS HUMAN RESOURCES
Human resources. refers to the coordination of all issues relating to the people a business employs, to ensure that the business is able to operate
WHAT IS AN ORGANISATIONAL STRUCTURE
MEANS HOW THE COMPANY IS ORGANISED BY JOB ROLE.
what is the span of control
the number of workers that report to a single superior
what is the chain of command
The path which instructions are passed. Instructions are passed from one level of management to another.
what is a hierarchy
Shows how the organisation is organised, it can be tall or flat.
what is a delegation
when a manager allocates a task to a subordinate.
what is a subordinate
A worker that works under the authority of a manager or supervisor.
what is a flat organisational structure
A flat organisational structure is one with few or no middle management layers between employees and leadership.
what is a tall organisational structure
has many leaders and layers of management
what is the definition of communication
the process of message being passed between a sender and a recipient
- Internal-Between people who work in the same organisation
2.External-Between one person in an organisation and someone outside that organisation
3.Horizontal-Between two people at the same level within the organisational structure
4.Vertical-Between people on different layers of the organisational hierarchy
5.Formal-When the means of communicating are through official channels
6.Informal-When the means of communicating are not through official channels
7.One-way-When the message is sent but there is no way to reply
8.Two-way-When the person receiving the message can reply to the sender.
what is internal recruitment
A job vacancy is filled by employing someone who is already an employee of the business.
what is external recruitment
A job vacancy is filled by employing someone from outside the business
what is selection
The process of choosing between applicants for a job
what is a job description
Lists the main duties, tasks and responsibilities of a worker
what is person specification
Lists the qualities, qualifications and knowledge that a person should have to do a particular job
what are 3 main reasons business recruit
Replace a staff member who is leaving
Business Growth
Fill a Skill Gap
what are methods of selection
letter of application
application form
CV
interview
what is on the job training
Occurs at the place of work and while the worker is doing their job
what is Off the Job Training
Occurs away from the job. It may still be at the place of work, or the employee may be sent somewhere else for the training.
what is induction training
Training to introduce new workers to the business, place of work and their fellow workers as well as their job.
