Page 1 Flashcards
Configuration of resources, created by the organization, that will be potentially valuable for their customers.
Product
A person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
Organization
The role that defines the requirements for a service and takes responsibility for the outcomes of services consumption.
Customer
The role that uses services.
User
The role that authorizes the budget for service consumption. The term is also used to describe an organization or individual that provides financial or other support for an initiative.
Sponsor
The joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
Service relationship management
A formal description of one or more services, designed to address the needs of a target consumer group. May include goods, access to resources, and service actions.
Service offering
The activities performed by an organization to provide services, including management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement. It may also include the supply of goods.
Service provision
The activites performed by an organization to consume services. It includes the management of the consumer’s resources needed to use the service, service actions performed by users, and the receiving (acquiring) of goods (if required).
Service consumption
A set of specialized organizational capabilities for enabling value for customers in the form of services.
Service management
_________ have the ownership transferred to a consumer.
Goods
_________ does not have the ownership transferred to a consumer.
Access
_________ are performed by the provider to address a consumer need.
Actions
A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks.
Service
The perceived benefits, usefulness, and importance of something.
Value
