Outcome 9

Question 1

what is INTRA-professional collaboration? INTER-professional collaboration?

Answer 1

intra = within your own team/profession
inter = two or more members of healthcare work together to achieve high quality patient-centered care

Question 2

what is CIHC?

Answer 2

Canadian inter professional health collaborative

Question 3

why was CIHC made?

Answer 3

to provide a competency framework for inter professional collaboration
through role clarification, team functioning, conflict resolution, collaborative leadership, inter professional communication

Question 4

what are the benefits of interprofessional collaboration?

Answer 4

• increased efficiency
• enhanced quality of care + increased patient safety
• good healthy, respectful work environment
• increased job satisfaction
• teamwork

Question 5

what are the 4 stages of group development?

Answer 5

1. forming
2. storming
3. norming
4. performing

Question 6

what are 3 additional stages to the Tuckman’s group development?

Answer 6

1. adjourning
2. transforming
3. mourning

Question 7

what are characteristics of a successful team?

Answer 7

• common purpose
• measurable goals
• effective leadership
• effective communication
• good cohesion + mutual respect

Question 8

what is conflict?

Answer 8

differing perception, priorities, goals or values

Question 9

which conflict resolution describes a win-lose situation? (one person is seeking to achieve their goal and doesn’t care about the impact on others)

Answer 9

competing

Question 10

which conflict resolution describes a recognition of conflict but there is a withdrawal or suppression of the conflict?

Answer 10

avoidance

Question 11

which conflict resolution describes appeasement of others; self-sacrificing?

Answer 11

accomodating

Question 12

which conflict resolution describes negotiation + both parties giving something up?

Answer 12

compromising

Question 13

which conflict resolution describes a win-win situation with problem-solving as a focus?

Answer 13

collaborating

Question 14

how do you perform a win-win conflict resolution?

Answer 14

1. identify your unaddressed concerns
2. create an opportunity to discuss the conflict and give voice to your concerns and requirements
3. attempt to empathize with other’s POV
4. focus on a compromise that resolves the conflict
5. follow up on and provide support for resolution

Question 15

what are the CARE steps to conflict resolution?

Answer 15

C - clarify your problem
A - articulate why it’s a problem (how it makes you feel)
R - request change
E - encourage and emphasize positive consequences