Outcome 5

Question 1

describe communication.

Answer 1

it’s ongoing and dynamic/multidimensional
based on individual perception and therefore can be subject to misinterpretation

Question 2

what are the important aspects of verbal communication?

Answer 2

• vocabulary
• denotative and connotative meaning
• clarity and brevity
• timing and relevance

Question 3

what are some forms of non-verbal communication?

Answer 3

• body language
• tone of your voice
• personal appearance
• posture/gait
• touch
• personal space

Question 4

what is effective communication?

Answer 4

• reciprocal and interactive
• recipient being actively involved (sender knowing if the message is received)
• verbals match non-verbals

Question 5

what is Maslow’s hierarchy of human needs?

Answer 5

self-actualization
self-esteem and esteem of others
love and belongingness
safety and security
physiologic

Question 6

what is perception testing?

Answer 6

• describing the bhvr you notice
• think of two possible interpretations
• request clarification about how to interpret this hbvr

Question 7

how do you actively listen?

Answer 7

• receiving the information and reflecting it back to the sender (i.e. asking direct questions about what they said, repeating what they said back to them in a form of a question)
• trying to achieve the goal of understanding the full meaning of what was said (verbally and non-verbally)

Question 8

what are five non-verbal bhvrs to show active listening?

Answer 8

SOLER

sit facing the patient, open posture, lean in, eye contract, relax

Question 9

how do you show critical thinking?

Answer 9

• by evaluating and developing thinking skills
• breaking down your thoughts into elements and put them into practice

Question 9

how do you show critical thinking?

Answer 9

• by evaluating and developing thinking skills
• breaking down your thoughts into elements and put them into practice

Question 10

why is problem solving important?

Answer 10

• increases your productivity
• allows for independent thinking
• accountability and responsibility

Question 11

what are the steps to problem solving?

Answer 11

1. gather info. (examine from different perspective + thoughtful reflection)
2. develop ideas + have a clear goal
3. implement (list tasks to be done), track progress and measure success (have a set time frame)

Question 12

what is evidence based practice?

Answer 12

implementation of relevant and valid research and clinical expertise
- evidence of effectiveness

Question 13

what are some potential barriers to problem-solving?

Answer 13

resistance to change, habits, individual insecurity, history, fear of success/failure, perceptions