Outcome 6 / Evaluation

Question 1

Desired objectives

Answer 1

Productivity
revenues
profits
market share
market penetration
Customer satisfaction

Question 2

Benchmarking

Answer 2

Best practices in a given area

Question 3

Balance scorecard

Answer 3

A measurement framework that helps
managers translate strategic goals
into operational objectives

Financial
Customers
Process
learning

Question 4

Horizontal FIT

Answer 4

First, managers need to identify the key workforce
objectives they hope to achieve.

2 managers would identify each of the HR practice
used to elicit or reinforce those workforce objectives

Third, managers would evaluate each HR practice
on a scale of –5 (not supportive) to 5 (supportive).

Question 5

organizational capability

Answer 5

Capacity of the organization to continuosly act and change in pursuit of sustainable competetive advantage

Coordination flexibility
occurs through rapid reallocation of resources to new or changing needs

Resource flexibility
results from having people who can do many different things in different ways.