Our Plan Flashcards
1
Q
Our purpose?
A
Seamlessly connecting Europe with the warmest welcome in the sky
Inspires and guides
2
Q
Network?
A
Grow bases strategically
Seasonal base growth
Protect #1+2 positions
3
Q
Product?
A
Deliver new inflight retail
Improve our product and commercial systems (CORE)
More choice and drive revenue
4
Q
People?
A
Retention Operational excellence and compliance Inclusive and energising Driving cost and productivity improvements Removing barriers to success
5
Q
Holidays
A
Personalise customer experience
Maximising bookings and profit through automation
Additional revenue through strong relationships with hotels
6
Q
Sustainability?
A
First major airline to offset CO2
optimise impact of carbon offsetting
Environmental management system
7
Q
Digital Safety?
A
Protect and prevent miss use of data
Digital safety mindset as part of culture
IT hygiene and resilience
8
Q
Our promise?
A
Safe and responsible On customers side In it together Always efficient Forward thinking
9
Q
Our purpose 7 main titles?
A
Priorities Product Holidays Digital safety People Sustainability Cost
