Other Mandatory Competencies Flashcards
Name an example of a time you have provided good client care
What would you advise to a client who is unhappy with the service you have provided or the outcome of something you were dealing with?
Who meets the costs of third-party involvement?
Can you give me an example of KPIs you have been measured against?
How would you deliver bad news to a client and why would you use that format?
What content forms part of a business plan? (7)
- Executive summary
- Company description
- Products and services
- Market analysis
- Marketing strategy
- Financials
- Budget
Can you give me an example of any goals or business plans you have set yourself or been given?
- Fee targets
- Growing the amount of work done with specific clients
- Trying to win new business
Can you give an example of what would be included in a SWOT analysis?
What forms of dispute resolution do the RICS offer?
When would you use mediation and what are its pros/cons?
Is mediation binding on the parties?
No
Can a mediator award costs?
What is the difference between an arbitrator and an independent expert?
Can you give me an example of your behaviour or actions used to assist with inclusion?
How would you act if you felt a colleague was discriminatory or excluding a team member?