Other Mandatory Competencies Flashcards

1
Q

Name an example of a time you have provided good client care

A
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2
Q

What would you advise to a client who is unhappy with the service you have provided or the outcome of something you were dealing with?

A
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3
Q

Who meets the costs of third-party involvement?

A
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4
Q

Can you give me an example of KPIs you have been measured against?

A
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5
Q

How would you deliver bad news to a client and why would you use that format?

A
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6
Q

What content forms part of a business plan? (7)

A
  • Executive summary
  • Company description
  • Products and services
  • Market analysis
  • Marketing strategy
  • Financials
  • Budget
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7
Q

Can you give me an example of any goals or business plans you have set yourself or been given?

A
  • Fee targets
  • Growing the amount of work done with specific clients
  • Trying to win new business
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8
Q

Can you give an example of what would be included in a SWOT analysis?

A
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9
Q

What forms of dispute resolution do the RICS offer?

A
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10
Q

When would you use mediation and what are its pros/cons?

A
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11
Q

Is mediation binding on the parties?

A

No

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12
Q

Can a mediator award costs?

A
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13
Q

What is the difference between an arbitrator and an independent expert?

A
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14
Q

Can you give me an example of your behaviour or actions used to assist with inclusion?

A
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15
Q

How would you act if you felt a colleague was discriminatory or excluding a team member?

A
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16
Q

How do you ensure you are not biased or prejudiced in your actions? (2)

A
  • Ensuring that I investigate to see if any conflicts of interest may cause me to not act with complete independence
  • Peer review
17
Q

How do you determine the accessibility of a building?

A
18
Q

What legislation governs the accessibility of space to individuals

A
19
Q

What is required of a landlord or tenant where there is a physical barrier stopping access?

A
20
Q

What are the 9 protected characteristics protected within the Equality Act 2010?

A
  • Gender reassignment
  • Sex
  • Sexual orientation
  • Age
  • Disability
  • Race
  • Religion
  • Marriage
  • Pregnancy
21
Q

What are the 4 types of illegal discrimination under the Equality Act 2010? (4)

A
  • Direct discrimination
  • Indirect discrimination
  • Harassment
  • Victimisation
22
Q

Why is Diversity & Inclusion important?

A
  • Shown to be more efficient and effective
  • Widens that talent pool
23
Q

What is an inclusive environment?

A
24
Q

What is an access statement?

A

An Access Statement sets out how a new building or environment will achieve inclusive design standards