OSCE Communication Skills Flashcards

1
Q

Diabetes Risk Score

A

Age (older)
Gender (male)
Ethnicity (not white)
Waist (larger)
BMI (larger)
HTN

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2
Q

QRISK Risk Score

A

Info
Age
Sex
Ethnicity
BMI
Postcode

PMHx
CKD
AF
RA
DM
Migraines
SLE
Severe mental illness
Erectile dysfunction

DHx
Antihypertensives
Antipsychotics
Steroids

FHx
Angina / MI in 1st degree relative <60yo

SHx
Smoking

Measurements
Cholesterol/HDL ratio
Systolic BP
Std dev of last 2 SBP measurements

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3
Q

CHA2DS2VASC

A

CHF
HTN
Age (2 pts >75, 1 pt 65-75)
Diabetes
Stroke / TIA (2 pts)
Vascular disease
Sex category female

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4
Q

FRAX

A

Personal info
Age
Sex
Weight
Height

PMHx
RA
Previous fracture
Secondary osteoporosis (CKD, hyperthyroid, coeliac, T1DM, chronic liver disease, prem menopause)
Femoral neck bone mineral density

DHx
Glucocorticoids
Lithium

FHx
Parental fractured hip

SHx
Current smoker
Alcohol

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5
Q

ABCD2

A

Age >60 (1)
BP >140/90 (1)
Unilateral weakness (2) / Speech disturbance alone (1)
>60 mins (2) / 10-60 mins (1)
Diabetes (1)

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6
Q

DVT Wells Score

A

HPC
Paralysis / recent leg immobilisation
Local tenderness
Leg swollen
Calf swollen to >3cm than other leg
Pitting oedema
Non-varicose superficial veins present

PMHx
Bedridden >3d / major surgery <12wks ago
Active cancer
Previous DVT

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7
Q
A
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8
Q

Disease explanation

A

Intro
- intro, purpose
- check prior knowledge
- ICE

Explaining disease
- normal anatomy / physiology
- what disease is
- causes
- problems, complications
- management
- chunk/check, can use diagrams

Closure
- ICE
- check understanding, answer questions
- summarise discussion
- further consultations / leaflets / websites

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9
Q

Drug counselling

A

Intro
- intro, purpose, consent
- check understanding about condition
- check understanding about medication
- ICE

ATHLET(I)CS
- Action - indication, mechanism, diagrams
- Timeline (frequency) - when to take
- How to take (route) - eg oral/topical
- Length of tx
- Effects
- Tests (monitoring) - eg blood tests/ check effectiveness (HbA1c)
- Important side effects SEs- common/serious
- Contraindications
- Sick day rules/missed dose advice/ Supplementary advice - offer leaflet

Closure
- ICE
- double check understanding, answer questions
- confirm patient happy to take medication
- summarise info given
- offer follow up…

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10
Q

Corticosteroids counselling

A
  • reduce inflammation + suppress immune system
  • normally produced by adrenal gland
  • tablet, OD, in morning same time (insomnia if taken later)
  • take with meal
  • may need long-term (goal is least amount of time)
  • tale missed dose asap, but not 2 in one day
  • sick day rules - double dose

Tests
- BP, BMI, eyes, HbA1c, lipids, K
- regular BP/BMI checks, lipids/K every 6-12mo, HbA1c every 3mo

S/Es
- insomnia
- wt gain
- mood changes
- long-term - Cushing’s, osteoporosis, proximal myopathy, HTN, high BMs, infections, adrenal insufficiency, peptic ulcers, cataracts, psychosis/depression
- never stop suddenly - risk of adrenal crisis - lethargy, weakness, N+V, abdo pain, diarrhoea, dizziness, wt loss, loss of appetite
- have steroid emergency card if on long-term

CIs / cautions
- acute systemic infections
- hepatic impairment
- unhealed wounds
- stomach ulcers
- HF, HTN, DM, epilepsy
- hx of mental health problems
- may be risky in breastfeeding/pregnancy
- avoid NSAIDs

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11
Q

Antipsychotics counselling

A
  • schizophrenia - overactivity of chemical messengers in brain - antipsychotics block receptors (dopamine) that cause this
  • tablet OD, or injection every few weeks
  • start low dose, gradually build up, take long-term, takes a few weeks to start effect

S/Es
- weight gain, diabetes, stroke, heart attacks - healthy diet
- restless legs, muscle spasms, eye movt problems, tremor, stiffness
- constipation, dry eyes, dry mouth, trouble urinating
- drowsy/lightheaded
- hot / shakey + very stiff muscles - see doctor
- sore throat / fever (clozapine) - see doctor

Monitoring
- clozapine - weekly FBC for 18wks, then every 2 wks for first yr
- 3mo HbA1c, lipids, BMI, BP, ECG, prolactin

Cautions
- CVD, Parkinson’s, Lewy body, epilepsy, DM, MG, previous jaundice
- hepatic impairment, phaeo

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12
Q

Lithium counselling

A
  • stabilises mood
  • tablet OD, same time, continue long-term, takes a few weeks to take effect

S/Es
- damage to kidney, thyroid - bloods to check
- tremor, thirsty, polyuria, weight gain, swelling, drowsy, abdo pain
- teratogenicity in women
- OD is dangerous - D+V, coarse tremor, urinating lots, slurred speech, unsteady walking

Monitoring
- weekly lithium levels to start, then every 3mo once stable
- 6mo - U/E, TFTs, Ca

Contraindications
- 1st trim pregnancy
- breast feeding
- renal impairment / hypothyroid
- hyponatraemia (untreated)
- cardiac insufficiency / rhythm disorder

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13
Q

SSRI / SNRI counselling

A

SSRI / SNRI counselling
- depression imbalance of chemicals in brain - SSRIs re-adjust this (mainly serotonin)
- tablet OD, same time, usually morning (affects sleep)
- if working, continue for 6mo after sx resolve
- no effect for 4-6 wks, but keep going, may feel worse in wk 1-2 - follow up appt

S/Es
- anxious, jittery, suicidal - talk to us if this happens
- insomnia, headaches, wt gain/loss, D/V, loss of libido - see us if so
- don’t stop suddenly - withdrawal

Monitoring
- Nil, appt in 4-6 wks to follow up

CIs
- poorly controlled epilepsy
- manic phase
- suicidal risk
- don’t take MAOi / triptans

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14
Q

Bisphosphonates counselling

A
  • osteoporosis is where bones become brittle as cells break them down
  • bisphosphonates slow these breakdown cells, help bone become denser
  • tablet once a week - first thing in morning, empty stomach, with full glass of water, sit upright for 30 mins (don’t eat)

S/Es
- acid reflux
- bloating, indigestion
- change in bowel movts - diarrhoea / constipation / abdo pain
- headache
- may cause damage to bone in jaw - have regular check ups with dentist - watch out for pain / loose teeth
- oesophagitis

Tests
- nil

CIs
- pregnancy, stomach ulcers
- renal impairment

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15
Q

Donepezil counselling

A
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16
Q

Warfarin counselling

A
  • thins the blood (decreases levels of factors in blood that trigger formation of blood clots, blocks vit K)
  • tablet, take in evening, same time each day
  • start low dose, adjust based on blood results
  • duration depends on indication - 3mo DVT, 6mo PE, lifelong AF

S/Es
- risk of bleeding
- avoid activities which risk injury/bleeding
- if big bruise / bleeding heavily / black stools - see doctor
- avoid ibuprofen/aspirin - stomach ulcer risk
- avoid lots of alcohol
- mention to drs you are on warfarin
- avoid grapefruit juice / spinach

Tests
- blood levels 2x a wk for 2wks, then every wk until stable
- then check every 6-8wks
- check more frequently if out of range

CIs
- teratogenicity in women
- active bleeding / risk, haemorrhagic stroke
- 48hrs post-partum

17
Q

DOAC counselling

A
  • thin blood, prevent clots
  • block a protein involved in clot formation
  • OD/BD tablet / capsule
  • take with full glass of water sitting upright
  • 3mo for DVT, 6mo for PE, lifelong for AF - but varies

S/Es
- bleeding - see doctor if head injury, bleeding, headaches, blood in urine/stool/vomit, black stool, bruising
- GI disturbance

Tests
- none regular
- renal function before, annually

CIs
- renal impairment
- risk of bleed / active bleed

18
Q

Levothyroxine counselling

A
  • synthetic version of thyroxine - hormone from thyroid gland - works to bring thyroid activity back to normal
  • tablet OD before breakfast
  • 4-6wks for effect, take long term

Tests
- TSH every 2-3mo until stable, then annually

S/Es
- when stable, S/Es rare
- hyperthyroid - D+V, headache, palpitations, heat intolerance if too high
- Hypothyroid - cold intolerance, constipation if too low

CIs
- none

19
Q

Statin counselling

A
  • decreases level of bad cholesterol in blood - reduce risk of heart attacks/strokes
  • tablet OD, in evening
  • take for long period of time

S/Es
- muscle aches / pain - usually mild, fade with time
- severe muscle pain, urine dark - see doctor
- headache, tummy upset

Tests
- LFTs at start, 3mo, 1yr
- cholesterol levels every 6mo

CIs
- pregnancy
- avoid grapefruit
- macrolides interact

20
Q

Methotrexate counselling

A
  • dampens immune system, stopping it attacking our own cells, also reduces inflammation
  • tablet, once a week
  • take same day every week
  • folic acid tablet other day
  • effect in 3-12wks, continue for long term

S/Es
- hair loss, headaches, stomach upset
- serious (rare) - bone marrow suppression - bruising/bleeding, tired/breathless/fever - see doctor (avoid aspirin/ibuprofen)
- liver damage - avoid excessive alcohol
- lung damage - breathless/cough - see doctor

Tests
- FBC, U/E, LFT every 2wks until dose stable, then every 3mo

CIs
- if trying to get pregnant - tell us, med is damaging to baby, will need swapping
- breastfeeding
- active infection, immunodeficiency
- ascites, pleural effusion
- hepatic impairment

21
Q

Levodopa counselling

A
  • replaces dopamine in brain (lacking in parkinson’s)
  • helps to reduce sx, eg rigidity, slow movts
  • tablet 3-4/day, take with food (reduce nausea)
  • give with carbidopa
  • see effects quickly, continue for long term, may have to add other meds later
  • never stop taking / miss dose - worsens sx

Tests
- none

S/Es
- tell dr if you have any S/Es
- tummy upset, light headed, vivid dreams, nightmares
- seeing/hearing things
- dry mouth
- involuntary movts - on-off effect, end of dose, dyskinesias

CIs
- glaucoma

22
Q

Insulin counselling

A
  • allows cells to take up glucose from blood, reducing blood glucose level
  • various regimens
  • inject wit injection pen at 90 degree angle
  • rotate injection sites

S/Es
- weight gain
- sharp injuries
- hypoglycaemia
- lipodystrophy

Tests
- BMs before each meal and before bed
- check if sx of high/low blood sugar

CIs
- none

23
Q

Metformin counselling

A
  • decreases blood sugar by increasing amount of sugars taken up/stored by liver, also increases insulin response (so cells take up more glucose)
  • tablet, OD, gradually increase dose
  • take in morning with food, same time each day
  • continue for long term

S/Es
- if troublesome - tell us - can change type
- diarrhoea, wt loss, tummy pain, nausea
- rarely - increase acid levels in blood - if feel unwell - see doctor urgently

Tests
- U/E every year - just to check we can still give it
- HbA1c every 3-6mo until stable, them 6mo at diabetic check ups

CIs
- acute metabolic acidosis
- eGFR<30 / Cr>150
- low BMI

24
Q

Iron tablets counselling

A
  • replace body’s store of iron - needed to make RBCs
  • tablet 1-3 times/day, or syrup
  • take without food
  • 3-4mo for Hb to normalise, then 3mo to replenish stores

Tests
- Hb in 3-4 wks to assess response

S/Es
- nausea, sickness, diarrhoea, constipation, abdo pain
- black/green stools
- metallic taste

CIs
- none

25
Procedure counselling
Intro - intro, purpose, consent - focused hx if needed - check understanding of condition / procedure - ICE Procedure explanation - what it is - reason for it - details - before, during, after - risks / benefits - alternative treatments - if consenting - ensure pt has capacity - understand/retain/weigh up/communicate Closure - summarise - check understanding, answer questions - offer leaflet, follow up, eg specialist nurse
26
Breaking bad news
Setting - confidential room, comfortable, tissues to hand, sat down - family with if they want - turn off bleep Perception - what do they know already Invitation - check what they want to know - "I have the result here today, would you like me to explain it to you now?" Knowledge - build up to result, give warning shot - be direct, use plain language - chunk and check - wait for them to respond after delivering news - slow pace, respectful tone, give pt time to react after news Emotions / empathy - acknowledge their emotions - eg "I can see this news is a big shock" - respond to non-verbal cues - am I going to die - "I can't answer that at the moment....we're still gathering information...I want to stress that you're in the best possible hands..." Strategy/Summary - check understanding of everything, any questions - plan, when to meet again, next steps - ?refer to specialist - leaflet, Macmillan nurses, websites etc - offer to contact family to inform them - any religious preferences, eg chaplain
27
DNAR / respect form conversation
Background info - DNAR is a medical decision - <20% survive in hospital cardiac arrests, 10% survive to discharge, rates lower if co-morbidities / frail - take a SPIKES approach Consultation - "here today to talk about your health, perhaps some plans for the future" - focused history - check prior understanding of illness / prognosis - "any thoughts about if things were to get worse / patient's heart stops beating" - check understanding about resuscitation, what it involves - "any thoughts about how you want to spend the final moments of your life?" - check understanding about RESEPECT form / DNAR - explain procedure, low success rates, reasons for DNAR (CPR likely futile, poor outcomes, reduced quality of life afterwards) - allow for more natural death, maintain quality of life - not giving up on patient (DNAR is only relevant if heart stops) - focus on alleviating symptoms, prioritising comfort - eg pain, nausea, agitation.... - chunk/check Closing - check understanding, answer questions - if disagree - give time to mull over, come back later with senior - offer leaflet, offer further discussions - spiritual support? Organ donation / post-mortem / brain-stem death / invasive procedures
28
SBAR handover
29
Angry patient / relatives
Intro - introduce self, consent, calm manner - private location, position self close to door - clear boundaries if pt aggressive/rude Dealing with pt - allow to vent feelings uninterrupted - validate feelings, apologise early, don't collude - "I'm sorry to hear you feel that way" - focus on pt - explore concerns, acknowledge them Explaining to pt - try to give some info - reassure you'll look into the matter, escalate to senior colleagues - stress complaint is being taken seriously - make clear, realistic plan - follow-up - inform of right to complain - practice manager at GP, PALS at hospital
30
Dealing with complaints
31
Patient wants to self-discharge
32
Dealing with / explaining medical error
Stabilisation - make sure pt is safe - A-E - escalate care as required Post-incident - SPIKES approach - inform patient + relatives - apologise - explain how error occurred - document well in notes - inform seniors - Fill out Datix - reflect + learn from error - offer chance for complaint - PALS - summarise + plan Near miss - report, even if no harm (could have potentially led to harm)
33
Smoking cessation counselling
- (smoking causes CV disease, stroke, lung cancer, PVD) - intro etc - ICE about smoking / cessation Smoking hx - how long, how much - what type - tobacco/nicotine - where - how does it make you feel, any effect on relationships - how do they finance, how much would they save if stopping - previously tried to quit? Relapses and why? - withdrawal sx - craving, dizziness, low mood, fatigue, insomnia PMHx - COPD, asthma, pulm fibrosis, CVD / RFs DHx - any nicotine replacement now/before FHx - eg malignancy SHx - alcohol, drugs - stressful life? - employment 5 A's approach Ask - ask + record smoking status Advise - risks of smoking, long-term effects - advise to quit Assess - assess understanding of consequences of smoking with their own health - explore pt's views on cessation, if they feel motivated - quantify motivation 1-10 - use stages of change model to guide assessment - precontemplation/contemplation/preparation/action maintenance/relapse Assist - STAR - Set quit date (2-4wks) - Tell family + friends - Anticipate challenges + how to overcome - remove all tobacco products - recommend counselling / pharmacological therapies Pharmacological therapies - Nicotine replacement therapy - patches, spray - Bupropion - Varenicline - all reduce cravings Non-pharmacological therapies - brief intervention (face-to-face therapy) - individual counselling - group counselling - telephone counselling Arrange - follow up in 1-2 wks - reassure about relapses - part of process Closure - check understanding, chunk + check - any qs/concerns - direct to leaflets / websites - NHS SmokeFree National Campaign
34
CAGE / alcohol hx
HPC - current use - what, how much, type, when, where (pub/home), why, who with - anything happen in past? - tried to cut down? - treatments / detoxes - relapse reasons - ?tolerance - any tremors, sweating, N+V, palpitations - agitation, headache, hallucinations, seizures, insomnia - affect on mood - assess risk of self harm / suicide / harming others - how important is drinking to you? CAGE - felt the need to cut down? - feel annoyed by people complaining about your drinking? - feel guilty about drinking? - ever drink an eye opener in morning? SHx - effect on self - injuries/medical conditions - effect on family/friends, work, finances, police, driving, crime - given up on hobbies/friends? - recreational drug use, smoking - family/living/working situation - gambling? FHx - family alcohol use DHx - allergies, meds PMHx - eg ALD, UGIB, memory loss, PUD - anxiety / depression
35
Domestic abuse
Intro - intro, purpose, consent - build rapport - emphasise privacy, safety, confidentiality Approaching the issue - general hx - "how are things at home?" - Establish abuse types - physical / sexual / emotional - "has your partner ever hurt you", "does your partner make you do sexual things you don't want to?", "how does your partner make you feel?" - who is it, nature of relationship - pattern - when it occurs, how long it's been occurring, any escalation - any alcohol/drugs involved - coping? anything to try to stop it? - who else lives at home? - any weapons in the house? - construct emergency safety plan - call police Risk assessment - currently feel in danger? - mood? self-harm / suicide? - children / vulnerable adults at risk? - any previous psych hx, alcohol/drug use, previous divorce.... Closure / management - ICE - establish support - friends/family - counselling support - eg national domestic violence helpline, WomensAid.org.uk - give leaflet - refuge - referrals - police, local domestic abuse services, counselling/support services, social services (if at risk children/adults) - offer follow up
36
NAI / safeguarding
37
Capacity assessment
Requirements - Any impairment of brain/mind - eg dementia, injury, intoxication - if NO then pt has capacity, if YES then follow point below - can the patient understand, retain, weight up, communicate decision - capacity is decision specific - assume pt has capacity unless proven otherwise - illogical decisions don't mean pts don't have capacity Consultation - intro, purpose, consent - "can you tell me a bit about why you are in hospital" - "do you understand what the options are for managing..." - look for demonstration of requirements - document clearly in notes If pt lacks capacity - find least restrictive option - DoLS if decision infringes on pt's ability to leave, or if they are controlled / supervised in any way they don't consent to - make decisions in best interests of pt - involve pt, take own beliefs into account - ensure that ADRT / LPA are accounted for
38
Psych history/ depression comms skills?
INTRO Talk about difficult questions in the conversation but assure that it is confidential Open question to start consultation Expand- can you tell me more about that Remember forensic history Suicide risk screen