OSA Star

Question 1

The goal of OSA is to have no more than _____ ______ in each 3 foot section.

Answer 1

1, out

Question 2

What tasks must be done in order to accurately sign off under the Bay’s Pulled section of the bay label?

Answer 2

All replenishment carts (loose overstock) and full case overstock has been worked.

Question 3

Susie, the Food bay owner, was pulling her bay today. She was able to work through the loose overstock on two of the three replenishment carts during her shift. Susie should initial on the bay label for today.

Answer 3

True

Question 4

List 6 possible causes for understated system on-hands.

Answer 4

1. Mispick at DC
2. Incorrectly scanned at POS (incorrect use of Qty button)
3. Stocking/Facing errors
4. Break up multi-packs without adjusting on-hands
5. Scanning outs on Smart Fill day before totes have been stocked.
6. Items in basket behind a register

Question 5

List 5 possible causes for overstated system on-hands.

Answer 5

1. Mispick at DC
2. Incorrectly scanned at POS
3. Theft
4. Incorrect positive adjustment previously
5. Stocking/Facing errors

Question 6

Although not all system on-hand errors are within your control, list 6 things you can do as a front-end team member and bay owner to prevent inaccurate system on-hands form occurring.

Answer 6

1. Match product to mylars when facing/stocking
2. Notify management of potential theft
3. Scan all unique items through the register
4. Only use Qty key for exact items, not similar items
5. Balance duplicate locations
6. Ensure primary home location is full before stocking any promo

Question 7

How do you calculate the week ending Outs Match percentage?

Answer 7

Total Outs Scanned for the week/ Average System Outs for the week

Question 8

Name 5 actions that bay owners and other team members do that can positively impact the Outs Match percentage?

Answer 8

1. Scan all departments associated with bay
2. Change on-hands to zero for outs at the shelf
3. Scan outs as close to order generation as possible
4. Pull bay 100% before scanning outs
5. Scan adjacent departments that don’t have overstock

Question 9

Name 4 actions that bay owners and other team members do that can negatively impact the Outs Match percentage?

Answer 9

1. Not pulling bay prior to scan out
2. Missing departments during scan outs
3. No one scanning departments that don’t have a bay
4. Not changing on hands to zero during scan outs

Question 10

List the 5 steps to complete Stockroom Excess Inventory procedure.

Answer 10

1. Stock all items from cart
2. Stock with cart on sales floor, in aisle
3. Only scan items with 5 or more in overstock
4. Only count items with an understated system on-hand
5. Increase system on-hands

Question 11

List the 3 steps to complete Sales Floor Excess Inventory.

Answer 11

1. Scan items with 5 or more on the shelf, or 3 or more on the cosmetics wall
2. Count items that have an understated system on-hand.
3. Increase system on-hands