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OSA Bay Owner Certification > OSA No star > Flashcards

OSA No star Flashcards

1
Q

What are the Four Components of OSA

A
  1. Foundations for Success
  2. Manage Inventory
  3. Accountability
  4. Efficient Stock Handling
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2
Q

As a bay owner, what can you do to support Foundations for Success?

A

Pull Bay weekly, organize overstock in bay, keep stockroom clean

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3
Q

As a bay owner, what can you do to support Manage Inventory?

A

Excess inventory, Scan Outs, facing, stocking correctly

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4
Q

As a bay owner, what can you do to support Accountability?

A

Sign off on bay label, communicate with secondary bay owner, notify manager of potential shrink

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5
Q

As a bay owner, what can you do to support Efficient Stock Handling?

A

Sort full case/totes by family group, keep cart with me, stock with two hands, stock one department at a time

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6
Q

Describe 9 benefits of OSA in the space provided below.

A
  1. Right product in the right place at the right time for customers
  2. Increase product availability
  3. Improve inventory accuracy
  4. Standardized procedures
  5. Increase customer delight
  6. Reduce outs
  7. Make job easier
  8. More efficient
  9. Increase profit
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7
Q

With OSA how do you demonstrate the Cultural Belief, “Be One: I know what Walgreens must deliver and I align my daily action with others to make it happen.”

A

By maintaining a clean, neat and organized bay.

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8
Q

What are the 8 standards of overstock?

A
  1. Like-items together
  2. Nothing Hidden
  3. Rotating Stock
  4. Loose Overstock on Replenishment Carts
  5. Full Case on Shelves
  6. Full Case Labeled with WIC numbers
  7. Discontinued items Addressed
  8. Open Space
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9
Q

Why is it important to maintain the OSA standard Like-Items Together?

A

Items stocked near each other in the aisle are faster to replenish if they are together in the bay

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10
Q

Why is it important to maintain the OSA standard Nothing Hidden?

A

Anyone should be able to see everything in the bay; SFL may be doing Smart Count on an item in the bay.

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11
Q

Why is it important to maintain the OSA standard Rotating Stock?

A

Freshness sells, limits the amount of expired items, keeps customer safe, reduces chance of fines

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12
Q

Why is it important to maintain the OSA standard Loose Overstock on Replenishment Carts?

A

Easier to keep organized, reduces time needed to take those items to the sales floor & replenish

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13
Q

Why is it important to maintain the OSA standard Full Case on Shelves?

A

Easier to keep organized without using so much space on a replenishment cart.

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14
Q

Why is it important to maintain the OSA standard Full Case Labeled with WIC Numbers?

A

Easily identify and organize full case items

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15
Q

Why is it important to maintain the OSA standard Discontinued Items Addressed?

A

Work with store leadership to have a plan to sell though discontinued items; if not addressed, they can build up in the bay.

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16
Q

Why is it important to maintain the OSA standard Open Space?

A

Need to be able to add next weeks overstock, shows inventory levels are being managed properly

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17
Q

Work two sections and/or departments at a time. True/False

A

False: Work one section and/or department at a time

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18
Q

Always stock using one hand. True/Fales

A

False: Always stock using two hands

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19
Q

Rotate perishable stock. True/False

A

True

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20
Q

Keep cart or U-boat at one end of the department you are stocking. True/False

A

False: Keep cart or U-boat within 3-4 steps of you while stocking.

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21
Q

Keep a garbage bag under the cart. True/False

A

False: Tie a garbage to the end of the cart.

22
Q

Pull your bay at least 3 times per week. True/False

A

False: Pull your bay at least once per week.

23
Q

Track when you’ve pulled your bay by notifying your manager. True/False

A

False: Track when you’ve pulled your bay by initialing the bay label.

24
Q

Bay owners need to get their bay graded twice a week. True/False

A

False: Bay owners need to get their bay graded once a week.

25
Q

Replenishment carts are used to store full case items. True/False

A

False: Replenishment carts are used to store loose overstock.

26
Q

Replenishment carts are used to stock on warehouse day. True/False

A

False: Replenishment carts are used to stock when pulling the bay.

27
Q

Always face product forward. True/False

A

True

28
Q

Organize overstock in the bay, by like items. True/False

A

True

29
Q

Full cases should be labeled with the product price. True/False

A

False: Full cases should be labeled with the WIC number.

30
Q

Work three totes at a time. True/False

A

True

31
Q

Don’t sort full cases by family group in the stock room. True/False

A

False: Do sort full cases by family group in the stock room.

32
Q

What is the recommended number of team members to receive warehouse deliveries?

A

Three

33
Q

What are the tasks assigned to 3 team members when receiving a warehouse delivery?

A

Team Member 1: Scan case labels, call out family groups
Team Member 2: Sort full case by family group to designated U-boats, Stack totes by family group
Team Member 3: Sort full case by family group to designated U-boats. Stack totes by family group

34
Q

How should product be sorted by team members as it comes off the truck?

A

By family

35
Q

As a bay owner what do you do that requires you to use the RF device?

A

Excess inventory

Scan Outs

36
Q

As a bay owner, you should be familiar with the RF Device and use it frequently. What are the steps to access Outs/Order Review?

A
  1. Sign onto RF device
  2. Store Review
  3. Ordering
37
Q

What is the definition of an understated system on-hand?

A

Any item where the actual inventory in the store exceeds the system on-hand inventory

38
Q

When you have more than ____ of an item in over stock, you should scan the item to determine if you need to physically _______ the item and ________ the system on-hand.

A

5, count, increase

39
Q

You’ve just finished restocking bottles of Purell hand sanitizer and you still have enough bottles to fill another row of 10. What would your next steps be?

A

Scan the Purell to determine if the on-hand appears to be understated.

40
Q

You’ve scanned a bottle of Purell and your RF device indicates that you have a system on-hand of 12 bottles. What do you do next?

A

Count the Purell in all locations and increase the system on-hand.

41
Q

After stocking 8 jars of Nutella on the shelf, you notice that you have 6 jars on your replenishment cart. you decide to scan a jar to find out the system on-hand. The RF Device indicates that there is a system on-hand of 10 jars. What should you do?

A

Count the Nutella in all locations and increase the system on-hand.

42
Q

You’ve verified of corrected an item’s on-hand quantity. If the item remains in your bay, when do you need to check it again?

A

Next month

43
Q

When you have __ or more on the ____, or __ on the Cosmetics Wall, you should scan the item and _______ the system on-hand if necessary.

A

5, shelf, 3, increase

44
Q

You’ve scanned Hot Wheels in the toy aisle because the shelf is full with approximately a dozen. The system on-hand says 49. What is your next step?

A

Keep the system on-hand quantity and scan the next item.

45
Q

You have 4 Pantene shampoo bottles on the shelf. Do you scan the shampoo for Excess Inventory? Why or why not?

A

No. Only scan items that have 5 or more on the shelf or 3 or more on the Cosmetics

46
Q

You’ve scanned Claritin 48pk in the allergy department because you see 6 on the shelf. The system on-hand says 3. What is your next step? Do you search for duplicate locations?

A

Increase the system on-hand to 6. Do not search for duplicate locations

47
Q

What are the 4 steps to complete Scan Out in a department?

A
  1. Loose and full case overstock worked
  2. Duplicate locations balanced
  3. Scan outs on the shelf
  4. Changing on-hands to 0 as necessary on the RF Device
48
Q

When identifying shelf outs, it is best to check from _____ to _____, _____ to ______ and ______ ______ at a time.

A

left, right, top, bottom. three feet

49
Q

Which items apply while completing scan outs?

a. Only pull loose overstock
b. Scan outs on the shelf
c. Work “Pull Shorts” report
d. Periodic Count outs at shelf
e. Scan Outs, Ones and Twos
f. Verify “OH Changed to Zero” Report for accuracy
g. Update ho-hands on the RF Device

A

b
f
g

50
Q

You’ve just finished pulling your bay and have begun scan outs in your department. You scanned an out on a shelf and it has a system on-hand of 2. What should you do?

A
  1. Change on-hand to zero

2. Print OHs changed to Zero report after all scan outs are complete to verify accuracy

51
Q

What are 3 key procedures that are expected of a bay owner?

A
  1. Pull Bay at least once a week
  2. Scan/Count excess inventory weekly
  3. Scan outs once a week
52
Q

List 6 steps in order for completing a bay.

A
  1. Pull entire bay 100%, including all loose overstock and full case
  2. Balance Duplicate locations
  3. Complete Excess Inventory on each cart of loose overstock
  4. Scan outs at shelf
  5. Update on-hands to zero as needed
  6. Verify “On-Hands Changed to Zero” Report for accuracy

OSA Bay Owner Certification (5 decks)

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