OS Final Review p1 Flashcards
Which Microsoft operating system was the first to use all 32-bit processing?
Windows NT
What are the hardware requirements to use the Vista Aero user interface?
1 GB of RAM and a video card or an onboard video that supports the DirectX 9 graphics standard and has at least 128 MB of graphics memory.
What is the application mentioned in the chapter that creates a virtual machine on a computer?
VMWare
List 4 major functions of an Operating System.
- Provide a user interface. 2. Manage files. 3. Manage hardware. 4. Manage applications.
What is the next Microsoft OS for desktop computers to be released in 2010?
Windows 7
The Window shell operates in____mode and the kernel operates in _____mode.
“User, Kernel”
How many bits does an x86-based OS process at one time?
32 bits
What term does Intel use to describe a processor technology that uses all 64-bit processing?
IA64
What term does AMD use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
AMD64
What term does Intel use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
EM64T Extended memory 64 technology
Which Windows XP OS is a 64-bit OS?
Windows XP Professional x64 Edition
Which version of Vista comes packaged with a 32-bit DVD as well as a 64-bit DVD?
Vista Ultimate
What is the memory limitation for a 32-bit operating system?
The OS can address no more than 4 GB of memory
“On the Vista Start menu, where might you expect to be able to access user files?”
Entries in the black column on the right side of the menu give access to user files and OS utilities.
How can you add the sidebar to the Vista desktop?
Start -> Control Panel -> Appearances and Personalization -> Windows Side Bar
When is the Vista flip 3D view available to Vista?
When the Aero user interface is running and more than one application is running
What is the keyboard shortcut to the flip 3D view?
Win+Tab
The taskbar notification area includes icons for currently running services. What is another term for this area?
System Tray or SYSTRAY
What part of a file name does Windows use to know which application to open to manage the file?
The file extension
When does a user need to enter a password into the UAC box in order to continue?
When you try to perform an action that only is allowed with Administrative Privileges
What extension is used to name a compressed folder?
Zip
What is the path and folder name to the desktop folder for the user Jane when Windows Vista is installed on drive C?
“The folder name is the user account name and the folder is created under the %SystemDrive%\Users folder, for example, C:\Users\Jane”
List five file attributes. Which attribute applies only to Vista?
“Hidden file (H), Read-Only(R), Archive file (A), Index file (which is only in vista), System file (s)”
How do you access the Properties box for a file to change an attribute?
Right-click on the file and select Properties
What is the program name for the System Information utility?
Msinfo32.exe
“If your printer is giving you trouble, what is the best way to obtain an update for the device driver?”
Go to the manufactures website and download the device driver.
What windows tool can you use to know how much RAM is installed on your system?
“In Windows XP: Go to Start -> Settings -> Control Panel -> System. The main page shows details of your computer, including the processor type and RAM”
Why is 16-bit windows software considered to be legacy software?
Because 16-bits windows is no long used or made.
Can you install Vista Ultimate 32-bit version or 64-bit version on an Intel Quad core system manufactured in 2008?
Yes
“Mary wants her x86-based version of Windows Vista Business edition to run faster. She has 4 GB of memory installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of memory for a total of 6 GB, but does not see any performance improvement. What is the problem and what should you tell Mary?”
A 32-bit OS cannot use more than 4GB of memory. Tell Mary to upgrade her system to the 64 bit version of Vista Business.
Jack needs to e-mail two documents to a friend but the files are so large his e-mail server bounced them back as undeliverable. What is your advice?
Tell jack to open the document and break each of them into two documents and then email the four documents separately.
Name five job roles that can all be categorized as a PC technician.
“1. PC Support Tech works on site, closely interacting with users, and is responsible for ongoing PC maintenance.2. PC Service Tech tech goes to a customer site in response to a service call and, if possible, repairs the PC on site. Usually not responsible for ongoing PC maintenance but usually interacts with users. 3. Technical Retail Associate Those responsible for selling computers and related equipment are often expected to have tech knowledge about the products they sell. Work in somewhat consulting role and are expected to advise customers about the best technology t meet their needs. 4. Bench Tech works in a lab environment, might not interact with users of the PCs being repaired, and is not permanently responsible for them. Probably dont work at the site where the PC is kept. 5. Help-Desk Tech provides telephone or online support to users.”
“Of the five jobs in Question 1, which one job might never include interacting with the PCs primary user?”
Bench technician (depot technician)
Assume that you are a customer who wants to have a PC repaired. List five main characteristics that you would want to see in your PC repair person.
“Possible answers: Positive and helpful attitude, own the problem, be dependable, be customer-focused, be credible, maintain integrity and honesty, know the law with respect to your work, act professionally, perform your work in a professional manner.”
“What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment?”
“Ask questions to identify the problem and ask the caller to check and try some simple things while on the phone with you. Know the problem you are going to address, the urgency of the situation, and what computer, software, and hardware needs servicing”
“You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?”
Call the customer and explain the situation. Agree on a new time of arrival.
“When you arrive for an on-site service call, how important is your greeting? What would be a good greeting to start off a good business relationship?”
“The first impression is very important as it sets the tone for the entire visit. Possible first greeting: Good morning, my name is xxx. Are you Mr. Xxxx?”
“When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer?”
Ask the user to describe the problem in detail. Then ask permission to service the computer.
What should you do after finishing your PC repair?
Verify everything is working. Then ask the customer to do the same. Fill out the paperwork.
What is a good strategy to follow if a conflict arises between you and your customer?
Stay professional. Allow the customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if necessary.
“If you are about to make an on-site service call to a large financial organization, is it appropriate to show up in shorts and a T-shirt? Why or why not?”
“No, you are expected to dress professionally and appropriately for the environment”
“You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?”
Ask a knowledgeable coworker for help
“If you need to make a phone call while on a customers site and your cell phone is not working, what do you do?”
Ask permission to use the phone
“When someone calls your help desk, what is the first thing you should do?”
Identify the person and determine they are authorized to receive your help.
List the items of information you would want to record at the beginning of a help-desk call.
- Customers name and company 2. Contact information 3. Type of computer or software 4. Warranty or contract information that authorizes your services
What is one thing you can do to help a caller who needs phone support and is not a competent computer user?
- Allow the customer to ask questions. 2. Be patient and take the customer through each step slowly
Describe what you should do when a customer complains to you about a product or service that your company provides.
- Allow the customer to speak without your getting defensive 2. Take notes and send the information to the right person in your organization 3. Be an active listener. Show you care.
What are some things you can do to make your work at a help desk easier?
Use a telephone headset. Have all available resources handy. Keep notes as you work. Follow along with the user on your own computer screen.
Why is it important to be a certified technician?
Shows your employer and your customers that you are qualified for the job. Opens up new training opportunities. Helps assure you of the best pay.
When applying for a position as a help desk technician you discover the job interview will happen by telephone. Why do you think the employer has chosen this method for the interview?
Possible answer: To find out how well you handle yourself on the telephone.
What organization offers A+ certification?
Computing Technology Industry Association or CompTIA
Which is the least expensive edition of Vista that can use the Aero user interface?
Vista Home Premium
Which three editions of Vista allow you to join a domain on a network?
“Business, Enterprise, and Ultimate editions”
Are there any editions of Vista that does not include the Network and Sharing Center?
No
Which edition of Windows XP supports 64-bit applications?
Windows XP Professional x64 Edition
Which was the first Windows OS to come with Internet Explorer embedded in the OS?
Windows XP
What is the maximum amount of RAM that 32-bit Vista Ultimate can address?
4 GB
What is the maximum amount of RAM that 64-bit Vista Home Premium can address?
16 GB
Can you perform an upgrade installation of Windows XP Professional to Windows Vista Home Premium?
No
Can you use the upgrade DVD of Windows Vista Home Premium to perform a clean install on a PC that already has Windows XP Professional installed?
Yes
What is the minimum amount of RAM needed to install Windows Vista?
512 MB
How much space on the hard drive does it take to install Windows Vista?
15 GB
“If you are trying to set up a dual boot between Windows XP and Windows Vista, which OS do you install first?”
Windows XP
How do you start the process to reinstall an OS on a laptop computer using the backup files stored on a recovery partition?
F8
What are examples of two applications that can create virtual machines?
Virtual PC and VMware
“If you suspect a PC is infected with a virus, why is it not a good idea to perform an upgrade installation of Windows rather than a clean install?”
The virus might carry into the new installation
Explain the difference between the Windows boot partition and the Windows system partition.
The system partition is the active partition that contains the OS boot record. The boot partition contains the Windows folder and files needed to complete loading Windows.
What is the minimum number of partitions required in a system to set up a dual boot with Windows XP and Windows Vista?
Two
What is the name of the domain controller database used by Windows Server 2008?
Active Directory
What are the two commands used by the User State Migration tool?
Scanstate and loadstate
“To use the User State Migration tool, how must a computer connect to the network?”
Connect through a Windows domain
Can you install Vista as an upgrade to Windows XP if you boot the system using the Vista DVD?
“No, you must first start the installation from within Windows XP.”
What file system does Vista use for the Windows volume?
NTFS
Are you required to enter the product key during the Vista installation? during the XP installation?
“No, Yes”
“After a Windows installation, what is the easiest way to determine that you have Internet access?”
Open Internet Explorer and browse to a Web site.
How many days do you normally have after a Vista or XP installation to activate the OS?
30 days
“In which folder does Vista Home Premium, 64-bit version, install 32-bit programs?”
\Program Files (x86)
“In which folder does Vista Home Premium, 64-bit version, install 64-bit programs?”
\Program Files
What mode of operation can be used to correct a problem with a Windows 98 application installed on a Windows Vista computer?
Compatibility mode
“What is the difference between the two installation programs, Winnt.exe and Winnt32.exe?”
Winnt.exe is a 16-bit program and Winnt32.exe is a 32-bit program
What is the maximum character length of a path (folders and filenames) that will carry forward into a Windows XP installation?
256 characters
What is the purpose of the Windows.old folder?
“Created by Vista during the installation, it holds the previous installation of Windows”
How can you delete the Windows.old folder?
From the drive properties box when you click Disk Cleanup
“By default, when does Vista automatically defrag a drive?”
Every Wednesday at 1:00AM
“Using Vista, what type of command prompt window is needed to run the Chkdsk command?”
Elevated command prompt window
What is the path to the startup folder for each user in Windows Vista?
C:\Users\username\AppData\Roaming\Microsoft\Windows|\Start Menu\Programs\Startup
What is the path to the startup folder for all users in Windows Vista?
C:\ProgramData\Microsoft\Windows\Start Menu\Program\Startup
What utility does Vista use to manage startup programs?
“Software Explorer, which is part of Windows Defender”
What Vista window is used to uninstall software?
Programs and Features window
What is the path to the Windows XP startup folder for each user?
C:\Documents and Settings\username\Start Menu\Programs\Startup
What is the path to the Windows XP startup folder for all users?
C:\Documents and Settings\All Users\Start Menu\Program\StartupWhat is the normal path of the Windows paging file used for virtual memory?C:\pagefile.sys
C:\pagefile.sys
What is the path to the Windows XP startup folder for all users?C:\Documents and Settings\All Users\Start Menu\Program\StartupWhat is the normal path of the Windows paging file used for virtual memory?
What is the path to the Internet Explorer cache folder in Windows Vista?
C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files
Why is it important to not store a back up of drive C on another partition on the same hard drive?
“If the hard drive fails, both partitions will be lost.”
What is the program filename of the Windows XP backup utility?
Ntbackup.exe
What program file must you execute to install the Backup utility in Windows XP Home Edition?
Ntbackup.msi
What is the %SystemRoot% folder as used in Microsoft documentation?
“The folder in which Windows is installed, usually C:\Windows”
What Vista utility creates restore points?
System Protection
How can you delete all restore points?
Turn off System Protection
Where are restore points kept?
C:\System Volume Information
In what folder does Windows XP store a backup of the registry when backing up the system state?
C:\Windows\repair\RegBack.
Which editions of Vista dont include Complete PC backup?
Vista Starter and Vista Home editions
What two components are created when you back up an XP system using the Automated System Recovery process?
A full backup of the drive on which Windows is installed and an ASR floppy disk on which information that will help Windows use Automated System Recovery is stored
What file in the user account folder stores user settings?
Ntuser.dat
In what folder is the registry stored?
C:\Windows\system32\config
In what folder are 32-bit programs stored by a 64-bit edition of Windows Vista?
C:\Program Files (x86)
What is the purpose of the C:\Windows\CSC folder?
It holds offline files and folders maintained by Windows Offline Files
“In a command line, what is the purpose of the ? in a filename?”
It represents a single wildcard character.
What is the purpose of the |more parameter at the end of a command line?
To list information one screen at a time
What is the command to list all files and subdirectories in a directory?
Dir /s
What command is replacing Xcopy?
Robocopy
“Which is more stable, RAID implemented by Windows or RAID implemented by hardware?”
Hardware RAID is more stable.
“When you move a dynamic disk to a new computer, what status will Disk Management first assign the drive?”
Foreign drive
Which edition of Vista allows you to install a language pack by using Windows Update?
Windows Vista Ultimate
List four ways to start Task Manager.
“1. Press Ctrl+Alt+Delete 2. Right-click a blank area on the taskbar, and then select Task Manager on the shortcut menu. 3. Press Ctrl+Shift+Esc. 4. Enter taskmgr.exe in the Vista Start Search box or the XP Run dialog box and press Enter.”
“If a program is not responding, how can you stop it?”
“In Task Manager, select the process and click the End Task button.”
“If a program is using too much of system resources and bogging down other applications, what can you do to fix the problem?”
Use Task Manager to lower the priority level of the program.
How can you get a list of users currently logged onto the computer?
Use the Users tab on the Task Manager window
What is the program filename and extension of the System Configuration utility?
Msconfig.exe
“What tool in Windows Vista, used to temporarily disable a startup program, is not available in Windows XP?”
Software Explorer
“If a non-essential service is slowing down startup, how can you permanently disable it?”
Use the Services console and set the startup type to Disabled.
What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service?
“Manual Startup, Service console”
List three snap-ins that can be found in both the Windows Vista and Windows XP Computer Management windows that are used to manage hardware and track problems with hardware.
“Event Viewer, Device Manager, and Disk Management”
What is the file extension of a console that is managed by Microsoft Management Console?
.msc (Microsoft Management Console Snap-in Control) file
What is the program filename and extensions of the Microsoft Management Console?
mmc.exe
Which log in Event Viewer would you use to find out about attempted logins to a computer?
Security log
Which log in Event Viewer would you use if you suspect a problem with the hard drive?
System log
What is the program filename and extension of the Reliability and Performance Monitor?
Perfmon.msc
What is the path to the Ntuser.dat file in Windows Vista?
C:\Users\username\Ntuser.dat
How is the Ntuser.dat file used?
Holds the preferences and settings of a user
Which registry key contains information that Device Manager uses to display information about hardware?
HKLM\HARDWARE
What tool in Windows XP do you use to back up the system state?
Ntbackup
What is the Vista tool that can give you a quick report of the overall performance of the system?
Windows Experience Index
“To improve Windows performance, you decide to disable the indexer used for Windows search. Will Windows search still work?”
Yes
What three indicators in Task Manager can be used to find which program has a memory leak?
“Memory Tab: Private Working Set, Handles, and Threads”
Why is it best to not disable the UAC box?
To protect your system against users making unauthorized changes and against malware installing itself without your knowledge
What key do you press at startup to load the system in Safe Mode?
F8
“If performance improves when Windows is loaded in Safe Mode, what can you conclude?”
The problem is caused by non-essential startup services or programs
“If performance does not improve when Windows is loaded in Safe Mode, what can you conclude?”
“The problem is caused by a hardware device, a critical driver, or a Windows component.”
“When using MSconfig to stop startup services including Microsoft services, which service should you not stop so that restore points will not be lost?”
Volume Shadow Copy
What is the purpose of the Windows Installer service?
Install and uninstall a program
In what folder does Task Scheduler keep scheduled task?
C:\Windows\System32\Tasks
In what folder is most installed software likely to be found?
C:\Program Files
What is the name of the Control Panel applet used to uninstall software in Vista?
Programs and Features applet
Blue screen errors happen when which type of processes encounter an error?
Processes running in kernel mode
Which Vista tool keeps a record of STOP errors and allows you to view a history of these errors?
Problem Reports and Solutions
“When you allow Windows XP Error Reporting to send a report to Microsoft of an error, what does Microsoft give in return?”
Suggestions as to how to deal with the error
What is the command to use the Vista Memory Diagnostics tool?
Mdsched.exe
What method can you use to test memory on a Windows XP system by using the Vista Memory Diagnostics tool without having to install Vista on the system?
Boot the system from the Windows Vista DVD and click Windows Memory Diagnostics Tool under the System Recovery Options
What is the command to use the System File Checker to immediately verify system files?
“To verify system files on the next restart - sfc /scannow, sfc /scanonce”
Why might it not be wise to use the Driver Verifier tool on a computer that serves up files to an office of 10 people?
Because the tool degrades performance and can cause a STOP error
“A blue screen error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?”
“Boot the system in Safe Mode, go to the System Properties window, and uncheck Automatically restart.”
What three Windows tools can be used to verify that a driver is digitally signed?
“File Signature Verification, Driver Query, and Device Manager”
What does Windows call the process of undoing a driver update?
Rolling back the driver
Is the BootMgr file stored in the boot partition or the system partition?
System partition
Where is the master boot record (MBR) located?
First sector of the hard drive
