OS

Question 1

How long is mainstream support for OS versions?

Answer 1

5 yrs after release

Question 2

Goal for Windows 10

Answer 2

Can run on all platforms (tablets, laptops, phones, desktops)

Question 3

Name the versions of Windows 10

Answer 3

1. Home
2. Pro
3. Pro for Workstations
4. Enterprise

Question 4

What 3 things are available on all Windows 10 versions except for Home?

Answer 4

1. Domain Access
2. BitLocker
3. Group Policy Management

Question 5

What is the maximum amount of memory supported by each of the 32 bit versions of Windows 10?

Answer 5

All support a max of 4 GB

Question 6

What is the maximum amount of memory supported by each of the 64 bit versions of Windows 10?

Answer 6

1. Home - 128 GB
2. Pro - 2 TB
3. Pro for Workstations & Enterprise - 6TB

Question 7

How many CPUs can Windows 10 Pro for Workstations support?

Answer 7

Up to 4 physical CPUs in a device

Question 8

What is included on Windows 10 Pro for Workstations that you will also find on Windows Server?

Answer 8

Support for FeFS (Resiliant File System)

Question 9

What is BranchCache?

Answer 9

Available on Windows 10 Enterprise, allows remote site file caching.

Question 10

What can you use to control what apps can run on on devices and what Windows 10 version(s) include it?

Answer 10

AppLocker, available on Windows 10 Enterprise

Question 11

What is UX Control?

Answer 11

Granular User Experience Control, defines the user environment, useful for kiosk and workstation customization, Available on Windows 10 Enterprise

Question 12

Min. Processor speed required for both Windows 10 (x86) & (x64)

Answer 12

1 GHz processor or faster.

Question 13

Min requirement of memory for Windows 10 (x86) & (x64)?

Answer 13

32 bit 1 GB RAM
64 bit 2 GB RAM

Question 14

Min amount of free disc space for both Windows 10 32 & 64 bit versions?

Answer 14

32 GB or larger

Question 15

Video requirements for installing Windows 10?

Answer 15

Microsoft DirectX 9 graphics device (or better) w/ WDDM driver (Windows Display Driver Model) must support a min. 800x600 resolution.

Question 16

Active Directory Domain Services

Answer 16

Centralized database for anything connected to the network with multiple servers in multiple locations.

Question 17

Windows feature that provides a network of computers but each device is a standalone system.

Answer 17

Windows Workgroups

Question 18

A business network that has centralized authentication and device access, and supports thousands of devices across many networks.

Answer 18

Windows Domain

Question 19

What does RDP stand for, and what does it require?

Answer 19

RDP (Remote Desktop Protocol) requirements:
- Windows version of Pro or Enterprise
- RDP client for the technician to use
- Remote Desktop Service running on the computer being accessed

Question 20

What is EFS and what does it do?

Answer 20

Encrypting File System
- Protects individual files and folders
- Built into the NTFS system

Question 21

For Full Disk Encryption (FDE) Windows has this, but it’s not available on Windows Home.

Answer 21

BitLocker

Question 22

What is EFS and what does it do?

Answer 22

Encrypting File System
- Protect individual files and folders.
- Built-in to the NTFS file system.

Question 23

What is gpedit.msc used for?

Answer 23

Used to manage the local group policy on local devices.

Question 24

What is gpmc.msc used for?

Answer 24

Group Policy Management Console
- Integrated with Active Directory
- Powerful system management

Question 25

What is the difference between a Windows Upgrade vs. Install?

Answer 25

Upgrade (In-place Upgrade)
- Keep files in place
- Keeps customized configurations
- Keep user data intact
- Avoid application reinstall
- Get up & running quickly
- Start the setup from inside the existing OS
Install (Clean install)
- Start over completely fresh, wipe everything
- Backup your files
- Start the setup by booting from the installation media

Question 26

Can you upgrade from x86 to x64 or vice versa?

Answer 26

No, in order to move from 32 bit to 64bit or vice versa you would have to perform a Clean Install.

Question 27

Windows upgrade paths

Answer 27

You can upgrade to Windows 10 from:
- Windows 7
- Windows 8.1
- NOT 8.0 (8.0 must be upgraded to 8.1 first)

You can only upgrade to Windows 11 from Windows 10

Question 28

After installing an OS what is important to look for?

Answer 28

Does it work?
-If it doesn’t boot, there are bigger problems.
-Some testing is useful for unknown hardware comfigurations
- Start>Settings>Syster>Recovery>Go Back
Additional installations
-Service packs
- Security patches
- Security applications
- Driver updates
- Application updates

Question 29

What is ipconfig and what does it do?

Answer 29

Windows command Line that provides you with the configuration of your network device.
- IP addresses
- Subnet mask
- DNS settings
- Other IP address configurations
- IP config /all - gives more detailed info

Question 30

what does the ping command do?

Answer 30

Tests reachability of your device
- Determine round-trip time
- Uses ICMP (Internet Control Message Protocol)

Question 31

netstat -a command shows you what?

Answer 31

All active connections

Question 32

netstat -b command shows what?

Answer 32

binaries (Windows)
Requires elevation (must run as admin)

Question 33

netstat -n command shows what?

Answer 33

IP addresses only (no names resolved)

Question 34

nslookup

Answer 34

Name server lookup
- Lookup info from DNS servers
- Canonical names, IP addresses, cache timers, etc.
Lookup names and IP addresses
- Many Different options

Question 35

net

Answer 35

Windows-specific command prompt