Organizational Terms Flashcards
1
Q
Benchmarking
A
the process of measuring one’s own services and practice against the recognized leaders in order to identify areas for improvement.
2
Q
Total Quality Managment
A
A comprehensive approach to improving organizational performance by fostering a culture of continuous quality improvement across all levels and functions.
3
Q
Six Sigma
A
A data-driven methodology aimed at improving processes by identifying and eliminating defects and variability. 1)Understanding Customer Needs 2)Doing it right the 1st time 3)Striving for continuous improvement
