Organizational Information Systems (EXAM#2)

Question 1

Transaction processing systems

Answer 1

A system that captures detailed data created by business processes

Question 2

Enterprise resource planning systems

Answer 2

A set of integrated programs that manage a company’s vital business operations across multiple functional area

Question 3

Supply chain management systems

Answer 3

A system that support the planning, executing, and controlling of all activities involved in raw material sourcing and procumbent, converting raw materials to finished products, and warehousing and delivering finished products to customers

Question 4

Financial and Managerial Accounting systems

Answer 4

A system that tracks the accounting records of a business

Question 5

Customer Relationship Management systems

Answer 5

A system that helps manages customer information, customer encounters, marketing and advertising campaigns, sales, service after the sale, and customer loyalty programs

Question 6

3 types of systems managers use:

Answer 6

• executive information systems (Executives)
• decision support systems (senior managers)
• management information systems (middle managers)