Organizational Groups Flashcards
What is a team
Number of people who just work cooperatively with each other to achieve a goal
What is a group
Number of individuals assembled together having some unifying relationship
Member of a church
QSEN
Teamwork as the ability to perform effectively within nursing and inter professional teams focusing on open communication mutual respect and shared decision making to achieve quality care
Magnet
Must demonstrate how the organization provides adequate staffing that promotes teamwork and inter professional collaboration
Team needs:
Defined objective, ongoing positive relationships, a supportive environment focus to accomplish a specific task
Effective team
Positive work environment Open discussion Mutual understanding Willing to listen to one another Respect for one another Allow members to disagree
Ineffective team
Dominated by a few members
Leadership is autocratic
Communication is stiff and formal
Members are uncomfortable with conflict or disagreement
Stages of development
- Forming stage
Feel anxious leader needs to bring group together Uncertainty Superficially nice to one another Unsure how to do task Peeps begin to know one another
Stages of development
- Storming stage
Finally feel comfortable to disagree Honest communication Power struggle Uncomfortable time of distrust Leader can clarify and manage disagreements
Stages of development
- Norming stage
Gotten thru anxieties Come together Establish plans to accomplish tasks Group is more cohesive More relaxed group End result the group members have a sense of belonging to the group
Stages of development
- Performing stage
Group performs and does the task
Everyone has a part of it
Leader is less active and more of a facilitator
Stages of development
- Adjourning stage
Celebrate success
Leader shows appreciation
Task is done and can disperse now
Initiator/contributor (group task)
Suggests new ideas
Propose new activities to solve
Offers solutions
Information seeker (group task)
Asks relevant facts and feelings about the situation at hand
Gathers info about the specific problem
Information giver (group task)
Necessary and relevant info
Energizer (group role )
Motivates the group to accomplish group goals
Coordinator (group task)
Links ideas or suggestions offered by others
Procedural technician (group task)
Supports group activity by arranging the environment (scheduling meeting rooms providing necessary tools equipment taking notes
Group maintenance roles
Don’t directly address the task
Concerned with emotional life of the group
Help group work Bette consider needs of the group
Encourager gmr
Friendly advice and help
Praise and agrees with others
Compliments members for opinion and contribution
Harmonizer gmr
Attempt to mediate differences among team members
Relieves conflict and tension
Gatekeeper gmr
Encourages all to communicate and participate
Allows fair and equal participation of all member by saying we haven’t heard from Jane
Follower gmr
Accept group ideas listen to discussions and decisions
Goes along with the group
Dysfunctional roles
Negatively influences the effectiveness of the group behaviors are primarily self centered
Aggressor dr
Express disapproval of others
Attacking, hostile remarks
Blocker dr
Negative resistant
Disagrees and opposes beyond reasonable objectives
Argues to much
Recognition seeker dr
Tries to get attention
Attention to self
Loud or unusual behavior
Excessive talker
Playboy/playgirl dr
Doesn’t involve self in group process
Silly comments
Whispers
Dominator dr
Attempt to control and manipulate the group
Monopolizes the discussion
Conflict
Normal can be productive assists problem solving
Apathy
Non participation
Hinders group performance
Boredom lack of interest indifferent
Sick group
Group just doesn’t work well together
Public agenda
Reason for the group to come together
Stated goal or objective
Hidden agenda
Goal coming from the individual
Real reason group member is participating with the group
Reason is concealed not shared
Self serving
Role of leader
Recognize Determine Compare goals of both agendas Decide on course d action Influence how well group works together
Groupthink
Negative phenomenon
Lead to dangerous decision
Group is under pressure to make a decision
No one wants to rock the boat
Leader needs to try to prevent the group think
Vulnerability
NASA ignored warning signs
Prevent group think
Allow free objections and doubts
All effective alternative needs to be examined
Group think should invite outside experts into meetings
One person signed role of devils advocate
Improve group productivity
- Project confidence
- Be prepared
- Appreciate others
- Respect differences
- Admit mistakes
- Think positively
- Make an extra effort leader pitch in
Improve group communication
- Listen attentively
- Convey acceptance
- Ask related questions
- Paraphrase
- Provide focus
- Summarize
- Encourage comparison
- Use silence
Effective team leader (10)
Dependability Communicate constructively Listen actively Function as active participant Share openly and willingly Cooperate mad pitch in to help Exhibit flexibility Loyalty Work as problem solver Treat others in a respectful and supportive manner
