Communicating Effectively Flashcards
Barriers
- Female gender role socialization
- Female to female relationship problems
- Queen B syndrome
- Trashing syndrome
Communicating effectively
- Most important part of leadership ability
- Cannot not communicate
- Without good communication skills leader ship skills it’s hot possible
Barrier
Female gender role socialization
Women are not as assertive Passive Dependent Subservient Emotional Socialization
Barriers
Female to female relationship problems
Women are more competitive with other women than with men
Unsuccessful support system
Nurses eat their young
Gossip about others
Barriers
Queen B syndrome
Hang with male coworkers
Feel superior to other women
Cooperate with men not with women to maintain their position
Protective of own position but don’t make it easier for other women
My way or the highway
Manipulative dishonest destructive
Barriers
Trashing syndrome
Divides women against each other
Verbal attack toward another in an attempt to destroy
Manipulative dishonest and destructive
Challenge to change
Commit ourselves to be supportive of others rather than destructive
Highest ranked barriers
- Fear of punishment from colleagues
- Can’t differ btw assertive and aggressive
- Afraid to be isolated
- Don’t want to take the risk of changing behavior
- Uncertain about my rights as a nurse to be assertive
- Colleagues might not like you
Ego states
Parent
Adult
Child
Each has own feelings and behaviors
Ego States
- Parent
Superego
Controls source of: Values Opinions Rules Regulations Codes for living Behaviors thoughts and feeling copied from patent or parent figures
Ego states
- Adult
Ego
Logical thinking, rational, problem solver
Collect info, set goals, impaired alternatives, makes decisions, tests
Behavior thoughts and feelings are a direct response
Ego states
- Child
ID
Dominated by emotions and feelings
Set of behaviors emotions thoughts and feelings replayed from childhood
Parent dominated ego state
Don’t participate in problem solving
Already have the answer
Know what is right and what is wrong
Adult dominated ego state
Boring
Work really hard
Little time for fun
Child dominated ego state
Do not engage in rational problem solving
Scream and are emotional gets them what they want
Transactions
Parent/parent
People share opinions with each other
New grads don’t know what they are doing- that’s for sure
Transactions
Adult/adult
Business like
Reasoning together
Transactions
Child/child
Emotional exchange
Transactions
Parent/ child
One is psychologically superior to the other
Complementary transactions
Response to stimulus is predictable and expected
Communication will continue of transaction is complimentary
Crossed transactions
Results in closing communication
Response is inappropriate or unexpected
Confuse or threaten the sender
Why should the nurse be aware of behaviors of other?
Address it
Encourage it
Recognizing differences to decrease communication problems
Channels communication
Upward
Subordinate to superior ( bastholm to Pickard)
Channels of communication
Downward
Superior to subordinate
Channels of communication
Horizontal
Same level
Peer to peer
Channels of communication
Diagonal
Diff job description
RN to respiratory
Channels of communication
Grape vine
Informal communication within a group
Games people play
Played go get what we want but they actually don't help Learned patterns of behavior Manipulative and insincere Substitute for honest communication Gain of maintain power To gain recognition or validation and it can be a + or a ~ Lack of trust in others avoid reality Winning makes people feel good
Games
See what you made me do
Theme/ benefit
Blaming others for ones own problems
Theme-What I did is your fault and I am blameless
Benefit- freedom of responsibility and instilling guilt
Games
The blemish
Theme/ benefit
Finding fault in others
As picky as necessary
Theme- Constantly pointing the finger at shortcomings, real or imagined
Benefit- distracts attention from self
Game
Wooden leg
Acquire a handicap real or imagined
Theme. What I do is not my fault
Benefit sympathy avoidance of responsibility
Gamess
If it weren’t for you
Theme/ benefit
Blame others for your non achievements
People who feel inadequate will blame others for their inability to achieve
Benefit is freedom of guilt
I didn’t join because no one else would join me
Games
Clever me
Theme benefit
Boasting about what you have done
Benefit
Sympathy attention admiration
Passive style
Lack of respect for ones own needs
Avoid expressing own opinion thoughts or feelings
Think others can guess your needs
Poor eye contact slumped posture
Unable to mature and are depressed and hopeless restless because needs are not being met
Passive beliefs
Unable to stand up for my rights
Everyone steps on me
Idk what my rights are
I’m week and unable to take care of myself
Aggressive style
Express their feelings to advocate for their needs in a way that violates others. Verbally and physically abusive
Criticize blame and attack interrupt and use you statement. Rigid stuff posture
Become alienated from others
Blame others
Aggressive beliefs
I'm superior and right and your inferior and wrong I'm loud bossy and pushy I can dominate and intimidate you I'll get what I want Idc It's all your fault
Passive aggressive style
Appear pass but act out anger in a subtle indirect way
Incapable of dealing directly
Smile but set booty trap
Mutter themselves rather than confront the issue
Use sarcasm
Facial expressions don’t match feelings
Subtle sabotage to get even
Give dishonest feedback true feeling shared thru actions not words
Become alienated
Powerlessness
Real issues never addressed
Passive aggressive beliefs
Weak and resentful so I sabotage frustrate and disrupt
I’m powerless to deal with you head on
Assertive style
Clearly state their opinion and feelings
Advocate for their rights and needs without violating others
State their needs and wants clearly. Appropriately respectfully
I statements
Listen well no interrupting
Feel in control
Feel connected to others
In control of their lives
Can mature address issue as guru arise
Assertive beliefs
Equally entitle to express ourselves respectfully to one another
I speak clear honest to the pont
J can’t. Control others but I can control myself
Responsible for getting my needs met
100% responsible for happiness
Broken record
Stick to your point
Fogging
Agree with truth and principle rather than being defensive or counter attacking
Be assertive
Most important word is I What you want or need Don't blame Ask don't demand Make it clear Chance of getting what you want or need improves when you let people know what you want or need
Points to remember
Feel good about yourself Make your own decisions Accept resp for your choices Speak clear and calm Know how to defend
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