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unit five > Communicating Effectively > Flashcards

Communicating Effectively Flashcards

0
Q

Barriers

A
  1. Female gender role socialization
  2. Female to female relationship problems
  3. Queen B syndrome
  4. Trashing syndrome
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1
Q

Communicating effectively

A
  1. Most important part of leadership ability
  2. Cannot not communicate
  3. Without good communication skills leader ship skills it’s hot possible
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2
Q

Barrier

Female gender role socialization

A 
Women are not as assertive 
Passive 
Dependent 
Subservient 
Emotional 
Socialization
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3
Q

Barriers

Female to female relationship problems

A

Women are more competitive with other women than with men
Unsuccessful support system
Nurses eat their young
Gossip about others

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4
Q

Barriers

Queen B syndrome

A

Hang with male coworkers
Feel superior to other women
Cooperate with men not with women to maintain their position
Protective of own position but don’t make it easier for other women
My way or the highway
Manipulative dishonest destructive

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5
Q

Barriers

Trashing syndrome

A

Divides women against each other
Verbal attack toward another in an attempt to destroy

Manipulative dishonest and destructive

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6
Q

Challenge to change

A

Commit ourselves to be supportive of others rather than destructive

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7
Q

Highest ranked barriers

A
  1. Fear of punishment from colleagues
  2. Can’t differ btw assertive and aggressive
  3. Afraid to be isolated
  4. Don’t want to take the risk of changing behavior
  5. Uncertain about my rights as a nurse to be assertive
  6. Colleagues might not like you
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8
Q

Ego states

A

Parent
Adult
Child

Each has own feelings and behaviors

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9
Q

Ego States

  1. Parent
A

Superego

Controls source of:
Values
Opinions
Rules
Regulations
Codes for living 
Behaviors thoughts and feeling copied from patent or parent figures
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10
Q

Ego states

  1. Adult
A

Ego

Logical thinking, rational, problem solver
Collect info, set goals, impaired alternatives, makes decisions, tests
Behavior thoughts and feelings are a direct response

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11
Q

Ego states

  1. Child
A

ID

Dominated by emotions and feelings
Set of behaviors emotions thoughts and feelings replayed from childhood

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12
Q

Parent dominated ego state

A

Don’t participate in problem solving
Already have the answer
Know what is right and what is wrong

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13
Q

Adult dominated ego state

A

Boring
Work really hard
Little time for fun

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14
Q

Child dominated ego state

A

Do not engage in rational problem solving

Scream and are emotional gets them what they want

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15
Q

Transactions

Parent/parent

A

People share opinions with each other

New grads don’t know what they are doing- that’s for sure

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16
Q

Transactions

Adult/adult

A

Business like

Reasoning together

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17
Q

Transactions

Child/child

A

Emotional exchange

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18
Q

Transactions

Parent/ child

A

One is psychologically superior to the other

19
Q

Complementary transactions

A

Response to stimulus is predictable and expected

Communication will continue of transaction is complimentary

20
Q

Crossed transactions

A

Results in closing communication
Response is inappropriate or unexpected
Confuse or threaten the sender

21
Q

Why should the nurse be aware of behaviors of other?

A

Address it
Encourage it
Recognizing differences to decrease communication problems

22
Q

Channels communication

Upward

A

Subordinate to superior ( bastholm to Pickard)

23
Q

Channels of communication

Downward

A

Superior to subordinate

24
Q

Channels of communication

Horizontal

A

Same level

Peer to peer

25
Q

Channels of communication

Diagonal

A

Diff job description

RN to respiratory

26
Q

Channels of communication

Grape vine

A

Informal communication within a group

27
Q

Games people play

A 
Played go get what we want but they actually don't help 
Learned patterns of behavior 
Manipulative and insincere 
Substitute for honest communication 
Gain of maintain power 
To gain recognition or validation and it can be a + or a ~
Lack of trust in others avoid reality 
Winning makes people feel good
28
Q

Games

See what you made me do
Theme/ benefit

A

Blaming others for ones own problems

Theme-What I did is your fault and I am blameless

Benefit- freedom of responsibility and instilling guilt

29
Q

Games

The blemish

Theme/ benefit

A

Finding fault in others
As picky as necessary

Theme- Constantly pointing the finger at shortcomings, real or imagined

Benefit- distracts attention from self

30
Q

Game

Wooden leg

A

Acquire a handicap real or imagined
Theme. What I do is not my fault
Benefit sympathy avoidance of responsibility

31
Q

Gamess

If it weren’t for you

Theme/ benefit

A

Blame others for your non achievements
People who feel inadequate will blame others for their inability to achieve
Benefit is freedom of guilt

I didn’t join because no one else would join me

32
Q

Games

Clever me

Theme benefit

A

Boasting about what you have done

Benefit

Sympathy attention admiration

33
Q

Passive style

A

Lack of respect for ones own needs
Avoid expressing own opinion thoughts or feelings
Think others can guess your needs
Poor eye contact slumped posture
Unable to mature and are depressed and hopeless restless because needs are not being met

34
Q

Passive beliefs

A

Unable to stand up for my rights
Everyone steps on me
Idk what my rights are
I’m week and unable to take care of myself

35
Q

Aggressive style

A

Express their feelings to advocate for their needs in a way that violates others. Verbally and physically abusive
Criticize blame and attack interrupt and use you statement. Rigid stuff posture
Become alienated from others
Blame others

36
Q

Aggressive beliefs

A 
I'm superior and right and your inferior and wrong 
I'm loud bossy and pushy 
I can dominate and intimidate you 
I'll get what I want Idc 
It's all your fault
37
Q

Passive aggressive style

A

Appear pass but act out anger in a subtle indirect way
Incapable of dealing directly
Smile but set booty trap
Mutter themselves rather than confront the issue
Use sarcasm
Facial expressions don’t match feelings
Subtle sabotage to get even
Give dishonest feedback true feeling shared thru actions not words
Become alienated
Powerlessness
Real issues never addressed

38
Q

Passive aggressive beliefs

A

Weak and resentful so I sabotage frustrate and disrupt

I’m powerless to deal with you head on

39
Q

Assertive style

A

Clearly state their opinion and feelings
Advocate for their rights and needs without violating others
State their needs and wants clearly. Appropriately respectfully
I statements
Listen well no interrupting
Feel in control
Feel connected to others
In control of their lives
Can mature address issue as guru arise

40
Q

Assertive beliefs

A

Equally entitle to express ourselves respectfully to one another
I speak clear honest to the pont
J can’t. Control others but I can control myself
Responsible for getting my needs met
100% responsible for happiness

41
Q

Broken record

A

Stick to your point

42
Q

Fogging

A

Agree with truth and principle rather than being defensive or counter attacking

43
Q

Be assertive

A 
Most important word is I 
What you want or need 
Don't blame 
Ask don't demand 
Make it clear 
Chance of getting what you want or need improves when you let people know what you want or need
44
Q

Points to remember

A 
Feel good about yourself 
Make your own decisions 
Accept resp for your choices 
Speak clear and calm 
Know how to defend
45
Q

I like my new app see

A

Yeah that would be so much easier to make the flashcards titty balls but liquors but liquors you go get us some chipotle I’ll go get you chipotle when you lick my balls okay

unit five (4 decks)

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