Organizational Effectiveness and Development

Question 1

the way the organization separates and connects its pieces.

Answer 1

Structure

Question 2

the policies that guide behavior and work, the processes that define how tasks will be performed, and the technology or tools used to support that work.

Answer 2

Systems

Question 3

the set of beliefs, attitudes, values, and behaviors shared by members of the organization and passed on to new members.

Answer 3

Culture

Question 4

principles that the organization and its leaders have explicitly selected as a guide for decisions and actions

Answer 4

Values

Question 5

the model of behavior that leaders set for the rest of the organization.

Answer 5

Leadership

Question 6

organizational performance metrics focus on an organization’s:

Answer 6

• Efficiency in using resources to create value.

- Effectiveness in achieving its strategic goals.

Question 7

_________ look at how the structure of the organization is helping or hindering the organization’s strategic progress

Answer 7

Organizational interventions

Question 8

_________ refers to the extent to which rules, policies, and procedures govern the behavior of employees in the organization.

Answer 8

Formalization

Question 9

The RACI matrix is commonly used for this purpose

Answer 9

better defining the roles and responsibilities of each member in the structure
- RACI stands for responsible (R), accountable (A), consult (C), and inform (I). For any given activity, individuals will be assigned a certain role.

Question 10

A gap analysis must be performed between the skill set needed now or in the near future and the ______________.

Answer 10

skillset as defined in current job descriptions

Question 11

What are Tucker’s 4 stages of group or team development?

Answer 11

Forming. Individuals come together around common activity and shared goals. Members are polite, but there is little sense of trust, shared experience, or common values.

Storming. Individuals move past politeness, and there may be higher levels of discord as perspectives, styles, and agendas clash. This may be painful, but valuable communication is occurring.

Norming. Over time, effective groups build trust and establish relationships. They create rules that guide behavior. They begin to establish a group identity and to identify “outsiders.” This can sometimes take a negative form. “Groupthink” can impel members to adopt the same positions and reject outside views; this can dampen innovation and creative problem-solving.

Performing. The group becomes fully productive, collaborative, and mutually supportive.

Question 12

Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions.

Answer 12

Organizational development

Question 13

Workgroups that assist line units by providing specialized services, such as HR.

Answer 13

Staff Units

Question 14

Work groups that conduct the major business of an organization.

Answer 14

Line units

Question 15

Refers to the number of individuals who report to a supervisor.

Answer 15

Span of Control

Question 16

An ___________ is intended to change the organization’s design, structure, and/or culture to improve performance across the organization.

Answer 16

organizational intervention

Question 17

When is a narrow span of control used?

Answer 17

when tasks are complex, subordinates are poorly trained or inexperienced, or a team effort is required

Question 18

An organization’s job descriptions have not been reviewed and revised for the past five years. What part of the organizational model can this negatively impact?

Answer 18

Systems