ORGANIZATIONAL COMMUNICATION Flashcards
refers to the communication that takes place between people who are working towards common goals within an organization.
- Communication is important in organizing jobs and in making sure that tasks are done to achieve goals.
ORGANIZATIONAL COMMUNICATION
3 types of Communication
Verbal, non-verbal,written
- Context of communication within the
organization - Classie modes of communication: memos, emails, reports, and meetings
-Emphasizes formal channels and structures for information dissemination
• Underlines the importance of clear and direct correspondence in organizational operations.
TRADITIONAL PERSPECTIVE
- Beyond traditional methods, focusing on
a network of interactions and decisions - Emphasizes the role of symbols, images, and contracts in creating meaning within organizations
- Aims to sustain and maintain relationships within the company or firm
- Defined as the process of stimulating meaning through verbal and noverbal messages
MODERN PERSPECTIVE
the person, organization, group, pair or any number of individuals serving as the original source of the message.
should have a specific message to convey to the recipient/s and should be able to encode and translate this message either verbally or non-verbally to the receiver.
SOURCE
- the stimulus that draws out a response from the receiver.
- It can be verbal or non-verbal.
MESSAGE
the means by which a message is conveyed from the source to the receiver.
- It can also be in any form of media.
- It can make use of the five senses.
CHANNEL
the recipient of the message, which can be an individual, group, or organization
• RECEIVER
- receiver’s response to the message, either verbal or non-verbal.
• verbal feedback includes agreement or disagreement expressed in words.
Non-verbal includes gestures like nods, handshakes, or smiles.
FEEDBACK
communication influences the effectiveness of instruction, performance evaluation, and the handling of discipline problems.
Communication should be straightforward. What makes it complex, difficult and frustrating are
the barriers.
BARRIERS IN EFFECTIVE COMMUNICATION
can be marked-out areas which outsiders are not allowed to enter, such as closed office doors, barrier screens, and separate rooms for people of different statuses or positions.
PHYSICAL BARRIERS
Perception is the way people look at things.
Miscommunication occurs because some people interpret a situation differently from how others would.
PERCEPTUAL BARRIERS
barriers consist of: fear, mistrust and suspicion.
These negative feelings can paralyze one’s development of skills and ease of communication.
EMOTIONAL BARRIERS
Since effective communication requires adoption of certain behavioral patterns, members of a group may be rewarded through acts of recognition, approval, and inclusion. However, cultural differences among groups may make communication futile.
CULTURAL BARRIERS
- People from different countries do not speak the same language. Differences in words, expressions, and even gestures may hamper communication. For instance, such difficulty is experienced by multinational companies employing foreigners and expatriates who do not speak the local language.
LANGUAGE BARRIERS
-There are distinctions in the speech patterns between men and women that may cause misinterpretations.
- Men are more straightforward.
- Women are more emotional.
- Also, pitch and intonations differ as men talk louder than women.
GENDER BARRIERS
- Any negative patterns of behavior that hinder you from communicating or discourage others from communicating with you.
- Lack of participation
- Lack of open-mindedness Lack of trust
- Lack of transparency Lack of patience
INTERPERSONAL BARRIERS
Any negative patterns of behavior that hinder you from communicating or discourage others from communicating with you.
- Lack of participation
- Lack of open-mindedness Lack of trust
- Lack of transparency Lack of patience
INTERPERSONAL BARRIERS
OVERCOMING BARRIERS IN COMMUNICATION
- Most of the time, misinterpretations and inaccuracies occur because the real meaning of the sent message is not clarified. It is also important to tailor the language common to the receiver.
Improving the feedback mechanisms
OVERCOMING BARRIERS IN COMMUNICATION
- It is also important for both the sender and the receiver to listen attentively during the conversation. Many people are poor listeners because they prefer to speak more than listen.
• Sender and the Receiver listen attentively
OVERCOMING BARRIERS IN COMMUNICATION
- Empathy allows individuals to understand and resonate with the emotions and experiences of others, leading to more authentic and effective communication.
• Practice empathy
The communication in which information flows through proper and pre-defined solutions
- This type of communication is a must in the workplace because employees are expected to follow formal communication while performing their duties.
Formal Communication
In this type of formal communication, information exchange takes place at different organizational levels.
Vertical
This type of communication takes place between two employees of the same level but working in different departments.
Lateral or Horizontal
- This type of communication takes place between employees of different departments working at different levels.
Diagonal or Crosswise
- multidimensional, it flows freely in the organization without any restraint of predefined channels or routes.
- It is comparatively very quick and relational. In organizations it is often called the
‘Grapevine’
Informal Communication
The communication in which one person tells something to another who again says something to another person and the process continues.
Single Strand Chain
one person tells something to some of his friends then they circulate that among their close friends and the process goes on.
Cluster Chain
one person randomly chooses some persons and transfers information to them and they also do the same later on
Probability Chain
Types of communication that is very common in an organization, where a person tells something to a group of people then they also spread it further to another group of people till it gets passed to everyone
Gossip Chain
- refers to the different directions that information travels within a company.
FLOW OF COMMUNICATION
Main Types of Communication Flows
- this is information flowing from higher levels of the organization (managers, executives) to lower levels (employees).
Downward communication
Main Types of Communication Flows
- this is information moving from lower-level employees to higher-level managers.
Upward communication
Main Types of Communication Flows
this is communication between people on the same level in the organization.
Horizontal communication
Main Types of Communication Flows
this occurs between people in different departments or at different levels who don’t necessarily report to each other directly.
Diagonal communication
Main Types of Communication Flows
this is communication that flows between the organization and people outside of it.
External communication
