ORGANIZATIONAL COMMUNICATION Flashcards
refers to the communication that takes place between people who are working towards common goals within an organization.
- Communication is important in organizing jobs and in making sure that tasks are done to achieve goals.
ORGANIZATIONAL COMMUNICATION
3 types of Communication
Verbal, non-verbal,written
- Context of communication within the
organization - Classie modes of communication: memos, emails, reports, and meetings
-Emphasizes formal channels and structures for information dissemination
• Underlines the importance of clear and direct correspondence in organizational operations.
TRADITIONAL PERSPECTIVE
- Beyond traditional methods, focusing on
a network of interactions and decisions - Emphasizes the role of symbols, images, and contracts in creating meaning within organizations
- Aims to sustain and maintain relationships within the company or firm
- Defined as the process of stimulating meaning through verbal and noverbal messages
MODERN PERSPECTIVE
the person, organization, group, pair or any number of individuals serving as the original source of the message.
should have a specific message to convey to the recipient/s and should be able to encode and translate this message either verbally or non-verbally to the receiver.
SOURCE
- the stimulus that draws out a response from the receiver.
- It can be verbal or non-verbal.
MESSAGE
the means by which a message is conveyed from the source to the receiver.
- It can also be in any form of media.
- It can make use of the five senses.
CHANNEL
the recipient of the message, which can be an individual, group, or organization
• RECEIVER
- receiver’s response to the message, either verbal or non-verbal.
• verbal feedback includes agreement or disagreement expressed in words.
Non-verbal includes gestures like nods, handshakes, or smiles.
FEEDBACK
communication influences the effectiveness of instruction, performance evaluation, and the handling of discipline problems.
Communication should be straightforward. What makes it complex, difficult and frustrating are
the barriers.
BARRIERS IN EFFECTIVE COMMUNICATION
can be marked-out areas which outsiders are not allowed to enter, such as closed office doors, barrier screens, and separate rooms for people of different statuses or positions.
PHYSICAL BARRIERS
Perception is the way people look at things.
Miscommunication occurs because some people interpret a situation differently from how others would.
PERCEPTUAL BARRIERS
barriers consist of: fear, mistrust and suspicion.
These negative feelings can paralyze one’s development of skills and ease of communication.
EMOTIONAL BARRIERS
Since effective communication requires adoption of certain behavioral patterns, members of a group may be rewarded through acts of recognition, approval, and inclusion. However, cultural differences among groups may make communication futile.
CULTURAL BARRIERS
- People from different countries do not speak the same language. Differences in words, expressions, and even gestures may hamper communication. For instance, such difficulty is experienced by multinational companies employing foreigners and expatriates who do not speak the local language.
LANGUAGE BARRIERS